megan P. newbury, ohio September 22, 2023 "He was on the dote on time, he explained to me something about my control panel that NO one else did, after it was installed and services many times."
kristine E. akron, ohio September 22, 2023 "Knowledgeable, personable, helpful in explaining what he was doing and genuinely pleasant to talk with any of my heating and water temp with my water heater. Absolutely a pleasure to both men who did my service for seasonal check-up of heating system."
verla W. ravenna, ohio September 21, 2023 "Dustin was on time and explained everything he was doing. Very professional"
gary M. ravenna, ohio September 21, 2023 "Courteous and friendly technician. Took the time to explain what he was doing and answered my questions."
donna S. cleveland, ohio September 20, 2023 "On 9/20/23 I was lucky enough to have two technicians scheduled. Andrew (for Furnace) and Chuck (for plumbing) both arrived about the same time. Both were friendly, professional, had respect for my property, and above all both were knowledgeable, did a great job in a timely manner, and offered useful plumbing & heating tips. Kudos to Andrew and Chuck. Good work (and employees) are appreciated!"
holly S. brecksville, ohio September 20, 2023 "Dustin did a good job I had told the perdon when I scheduled appt that I did not have a filter it would save an extra trip for routine service if the correct size filter would have been available."
bill D. cleveland, ohio September 20, 2023 "always thorough and professional and answer all my questions"
irene B. brook park, ohio September 19, 2023 "excellent service and did everything I asked and also fixed my air conditioner"
kim T. ashtabula, ohio September 18, 2023 "Randall was professional, thorough and expedient. He detected a small gas leak at the connector and with my permission, fixed it. He explained it well and showed me the pictures/video which helped me make a decision. I trust the technicians from Service Experts."
doris C. beachwood, ohio September 17, 2023 "I am not very mechanical, or tech savvy so I always appreciate the simplest explanations. Dustin was prompt, professional and explained everything I needed to know. Thank you"
kaylyn M. niles, ohio September 15, 2023 "He only came to check on the water tank and clean it out to ensure it was running well and it was fine!"
jason C. bedford heights, ohio September 15, 2023 "Dustin and Jeff were very professional and knowledgeable and the reason I gave a 9 is there always room for improvement."
denis L. south euclid, ohio September 13, 2023 "No issue with the technician, but this was supposed to be for the annual furnace inspection which requires a different technician. The scheduling was screwed up by the person making the appointment. Everything had to be rescheduled."
dierdre W. east cleveland, ohio September 12, 2023 "The technician was professional, friendly and easy to work with. He is the same person that comes every year so we really feel that we know him like family."
randall R. orange, ohio September 08, 2023 "Matt was through, pleasant, answered all my Questions and apologized for his delayed arrival."
bruce R. lakewood, ohio September 06, 2023 "Joe was so on top of finding the problem. I trust Joe 100% with his expertise. I will always ask for Joe for all my services in future! Amber was great too on phone service requests."
robert D. cleveland, ohio September 03, 2023 "Mister Robinson was very professional and informative."
lori O. medina, ohio September 02, 2023 "Excellent communication and consideration on the phone and in person."
lamont G. cleveland, ohio August 29, 2023 "Technician explained to me what areas he was testing and informed me about any concerns he had about my furnace."
charlene P. austintown, ohio August 27, 2023 "Fast service and Mathew was very professional and friendly"
dianne H. bentleyville, ohio August 26, 2023 "Charles was awesome! He found the leak in his first few minutes in the house. Thank you Charles!"
nichole N. warren, ohio August 18, 2023 "He was nice, and let me know he was going to be later than expected."
sarah G. strongsville, ohio August 18, 2023 "Tech was quiet and kept to himself. Not friendly but not rude."
amy S. euclid, ohio August 10, 2023 "Hi Service Experts, I had Chuck the plumber and Randall the heating and cooling technician. They were both very nice and professional. They explained everything and took time to show me any likely repairs I would need! I gave them a rating of 9 only because nobody's perfect. There is always room for improvement. They were both great! I would definitely recommend them to friends and family! Thank you, Amy Suarez"
suzanne K. parma, ohio August 09, 2023 "Randall was very professional,courteous and a very hard worker He gets the job done answers all my questions with an explanation Randall called before arriving he was prompt on his return on getting the part I needed for my furnace I would request Randall for any future jobs"
johnnie R. cleveland heights, ohio August 04, 2023 "The person that I talked to on the phone did not inform me that there was a trip charge ($99) when I made my appointment and there still was no mention of the trip charge when the follow up email was sent to verify my appointment day/time"
brendan W. hudson, ohio August 03, 2023 "Dwayne was friendly, on time and kept me well informed of what he was doing."
raynor A. cleveland, ohio August 02, 2023 "I talked to Andrew the technician. Explained to me what was going on and the options that were available to me. I appreciate that , and my wife also . Thank you."
lynne S. newburg, ohio August 02, 2023 "Did a great job on my water heater last year BUT...you need to update your flyers , it reads you 'remodel bathrooms , complete tubs and shower installations " and you don't . I waited 2 weeks for this apt only to find out you don't do this sort of work"
kandace J. euclid, ohio July 28, 2023 "The technician that installed my thankless hot water heater was great (Matt). The gentlemen I talked to when I ordered it mentioned I would have instant hot water, I still do not. I was also not aware the machine would be making a motor sound periodically throughout the day, which that is not a issue. I am not getting the instant hot water I was expecting. Matt did a great job with the installation, very pleasant."
tonia H. streetsboro, ohio July 28, 2023 "Alonzo was very polite and professional, he did alot if things that not one person before ever did. I felt comfortable, he was very nice. I hope he will always be the person to service my heat and air."
daniel H. medina, ohio July 27, 2023 "They were both so courteous and explained everything so well. I was easily able to learn what happened and appreciate them walking me through the issue. Jimmy was also very helpful in explaining options on a new system."
peter F. jefferson, ohio July 25, 2023 "No repair was attempted and no follow-up was provided as promised."
jeanette C. garfield hts, ohio July 21, 2023 "Dwayne was very thorough and spent time making sure everything was working properly"
jerry V. kirtland, ohio July 18, 2023 "All work was done in a professional and timely manner. All four technicians did a great job."
larry B. canton, ohio July 14, 2023 "The electrician came out and did exactly what he said would be done."
sharron G. broadview heights, ohio July 14, 2023 "Friendly, efficient, effective. Took time to listen to me about situation."
jeffery M. parma, ohio July 11, 2023 "Told me basically what was wrong just can't afford the repair work or a system right now"
judith B. garretsville, ohio July 10, 2023 "Waiting to hear back about some plumbing that we want to have done."
kate D. hudson, ohio July 08, 2023 "Diagnose and fixed problem, pointed out things to watch for, how to conduct ongoing maintenance."
patricia M. port st lucy, florida July 08, 2023 "Salesman was very knowledgeable. Explained things well."
gabriel R. aurora, ohio July 08, 2023 "I was not there but the report seems to indicate he did what was needed."
jon E. euclid, ohio July 06, 2023 "Andy is terrific-he is familiar with our furnace and does a complete check on the whole unit each time he is there. Very knowledgeable."
paul K. akron, ohio July 01, 2023 "Alex was very helpful on the phone and was able to send Dwayne, who was in the area, furthermore, he arrived at my property in just over an hour from the time I called. Dwayne was able to get my AC system running in less than 1 hour. He was also respectful of the fact that I wanted to try and repair my R22 system and did not try to sell me something new."
renee B. cleveland, ohio June 30, 2023 "The service techs clearly explained what they they were doing and showed me results of diagnostic tests that were completed."
vertrence T. canton, ohio June 27, 2023 "I was very satisfied with the professionalism of Roy F. He was the replacement for the 1st person who did not make the noon or 1pm appointment time. Roy arrived at 2:45 and apologized for the delay. He made the service call to the best of his abilities."
jerry V. kirtland, ohio June 23, 2023 "Dwayne has been great during the past year. He resolved what appeared to be serious problems in a timely and professional manner. Thank you Dwayne"
larry B. canton, ohio June 23, 2023 "I am confused about what the monthly charge will be for the service."
jim A. akron, ohio June 23, 2023 "Dustin appears to perform a very thorough inspection and Service of equipment."
bill D. cleveland, ohio June 22, 2023 "MATTHEW WAS VERY, VERY THOROUGH AND WENT BEYOND THE MINIMUM TO MAKE SURE MY SYSTEM WAS IN PERFECT ORDER"
david S. hudson, ohio June 20, 2023 "Arrived on time. Performed work in a thorough and efficient manner."
susan S. south euclid, ohio June 19, 2023 "Excellent service, technician very thorough and explained service and results very well."
ray M. cleveland, ohio June 19, 2023 "Randall was professional along with explaining the service for our system. He was pretty thorough"
howard S. shaker heights, ohio June 10, 2023 "Alonzo was thorough, professional and customer friendly."
susan S. north canton, ohio June 07, 2023 "Technician was thorough in explaining what he was going to do and why. He inspected other plumbing and talked about the water softner. He made sure that the drain and sump pump were functioning before draining the water heater. Very personable"
dorothy H. streetsboro, ohio June 07, 2023 "Joe and Ian did an excellent job of installing new furnace and ac unit. Very pleased with finished result, Thanks to all"
kathleen S. mayfield heights, ohio June 05, 2023 "Tech was knowledgeable and friendly. He answered all my questions."
allen K. cleveland, ohio June 03, 2023 "Service has been good. Not happy with the outcome today. But Im glad to be able to get a new unit"
wendy G. bedford heights, ohio June 02, 2023 "Air conditioner outage, I have asthma, appreciate the team response and was glad it was a minor charge, done within an hour."
johanna P. euclid, ohio June 02, 2023 "Randall was extremely thorough and explained everything to me"
chanita K. maple heights, ohio June 01, 2023 "Very professional and knowledgeable. Also worked faster than most techs which was great because it was extremely hot in my house"
brendan W. hudson, ohio June 01, 2023 "The technician Roy was excellent. Quickly diagnosed and fixed the issue. Although sending a sales person with the technician was a little strong."
bonnie M. newton falls, ohio May 31, 2023 "The whole experience was just perfect. Problem found and resolved quickly, advice was given that was quite valuable and Roy was exceptional in every way."
james S. amherst, ohio May 31, 2023 "Ian checked the AC inside and out, informed me what he was doing along the way and let me know what he found."
lori B. alliance, ohio May 30, 2023 "Prompt service, from the initial call to the service techs visit."
karen C. kirtland, ohio May 30, 2023 "Arrived on time, got the job done quickly and beautifully. Great service!"
chelsea W. akron, ohio May 30, 2023 "He was very knowledgeable and explained everything and didn't pressure us to get a bunch of work done that we can't afford right now."
michelle H. garfield heights, ohio May 29, 2023 "Tech was very pleasant, helpful by giving me tips to keep the tube clean and changing filter frequently and genuinely seemed to care. He did a great job"
eunice F. richmond heights, ohio May 29, 2023 "Andy was very thorough with the checking of our air conditioner. He also took time to explain our air conditioner and what he did."
musette V. bratenahl, ohio May 26, 2023 "Exactly on time, engaging, explained clearly, respectful of property, fast."
dennis T. tallmadge, ohio May 25, 2023 "technician Randall was fantastic. he done great job explaining every question I had about what he was doing. when he was finished everything was completely as it was when he started. I was amazed with amount of work he did on my daughters two units that were complementary check-ups. Thank you for give us that service and I will do my best to convince her to do a contract for them."
justin S. ravenna, ohio May 25, 2023 "The service tech that came yesterday was above and beyond great customer service. He didnt have the right filter but took the time to look at and service our equipment and will be back out to replace it. He is hands down the best tech to come to our house since we were sold the unit!"
shannon G. mantua, ohio May 24, 2023 "Great technician. Very personal and professional. Felt very confident in what he found was the issue and what the fix will be."
ingrid W. munroe falls, ohio May 24, 2023 "Roy was very professional and took his time to evaluate and thoroughly clean the A/C. He took the time to explain the tech side of why I needed 1lb of refrigerant and explained it in a manner I could understand. A great people person. Mike W"
lisa M. lorain, ohio May 22, 2023 "Chuck was extremely professional and made sure I was aware of any changes he made to my water and gas lines."
debasis S. beachwood, ohio May 19, 2023 "Andy is the best , humble soft spoken .. keeping the best interest of the customer while doing the best job .. you can trust with closed eyes what he says .. thank you Andy our family really appreciates you"
tim T. orange, ohio May 19, 2023 "Dwayne was thoroughly professional and a credit to your company. All questions were answered and his suggestions were appreciated."
thelma W. ravenna, ohio May 18, 2023 "I have NEVER had a maintance technition that was as detailed as Roy Fronek was. He checked out all equipment and was the most informative and patient tech I have ever had!!"
doris C. beachwood, ohio May 18, 2023 "Technician was knowledgeable, efficient, made me aware I needed filters ."
donald M. chagrin falls, ohio May 17, 2023 "Roy got our system running after an error created by a previous tecnician"
laura G. willoughby, ohio May 17, 2023 "He was very thorough, took his time and explained a lot to me."
anthony K. solon, ohio May 17, 2023 "Alonso has been our service expert several times now. He is top notch. Competent, thorough, able to explain findings clearly and logically. He is really a representation of the quality of service we have come to expect from Service Experts. And the reason as the current system comes to its end of life, we will come to you for the replaced system. Great work! Tony"
luana T. stow, ohio May 05, 2023 "Tech came to fix the furnace and replaced the board. The new board is not compatible with my ignitor that burned after few days due to wrong voltage. Service expert refused to change the ignitor at no charge and insisted for me to pay for the damage."
vanessa R. cuyahoga falls, ohio April 24, 2023 "Technicians carefully made sure installation was done completely as well as correctly. Willingly answered all my questions."
frederick F. mayfield village, ohio April 21, 2023 "The HVAC inspection was thorough, timely, noninvasive, polite, professional and personally satisfying."
jay S. pepper pike, ohio April 20, 2023 "Your technician, Dwayne Robinson is very competent and took the time to explain everything he did. A pleasure to know him!"
kathleen M. bedford, ohio January 06, 2023 "They were extremely helpful in solving my noise problem with my heater and I'm very satisfied with them."
tammy H. cleveland heights, ohio January 04, 2023 "The worker was very knowledgeable , understanding of our situation and respectful."
chanita K. maple heights, ohio January 03, 2023 "I would like to rate him a 10 but he didnt keep me updated on the arrival of my furnace or installation date and time. Now I dont have any upcoming off days."
david P. lakewood, ohio December 18, 2022 "Still did not fix problem still does work right.could not find issue. Not getting to temp"
aniko B. kirtland, ohio December 06, 2022 "Andrew ,the technician was not sure about the problem,could not give an estimate. He promised that someone from the office will send me via email of the cost of the repair. Never received an email from the office. Someone called 11/23, briefly he promised that will call again after Thanksgiving and we can discuss the cost of the repair. He never called nor a repair appointment was ever set up."
james S. amherst, ohio December 04, 2022 "Its not Dwaynes fault but this problem has occurred a few times in the past, most recently 10/28/22 and hasnt been fixed. Being without heat for 5 days is unacceptable. Dwayne said hed be back Monday and the part was available but then the email arrives saying the appointment is Tuesday. There is more but multiple past failures to fix the problem and five days without heat after the start of meteorological winter is unacceptable."
heather N. lakewood, ohio December 04, 2022 "Professional services. I feel like I can trust them. The technician showed me what he was doing and why. He also treated my home with respect."
kyle W. macedonia, ohio November 22, 2022 "Where do I start????? Professional. Dependable. Impeccable service. Caring. Attention to detail. Knowledgeable. Professional advice. Respectful. We could not be happier!!!"
colin W. university hts, ohio November 18, 2022 "Prompt, flexible and empathetic technician Alonzo. Extremely helpful and personable. He was also very helpful in teaching his coworkers what he was doing to fix our furnace."
dennis D. macedonia, ohio November 15, 2022 "Quick scheduling, respect for home, polite and friendly with thorough explanations regarding what was seen and charges for the service-all were instrumental in my response."
jeanette C. garfield hts, ohio November 04, 2022 "The technicians are very professonal and ansewer any questions I have. Service Experts have kept my furnace and air condition systems in good running order. The technician that serviced my unit was very polite anD explained any questions I had in a way that I could understand. Being 79 years old, sometimes I do not grasp new terms. I would like to have this technician come the next time I call for service. THANK YOU."
igor M. brecksville, ohio October 31, 2022 "Our furnace broke down after the tuning up your technician provided. We called one of your guys again, they proceeded to tell us that we actually need a $800 part replacement to fix it. We called other company, they found the problem: during the maintenance your guy plugged in two cables in the wrong order. Completely unprofessional."
john T. euclid, ohio October 29, 2022 "The technician was very knowledgeable and friendly and helpful"
linda S. mayfield heights, ohio October 25, 2022 "Andy is very professional and friendly. He answers all my questions and keeps my furnace in top shape."
linda S. mayfield heights, ohio October 20, 2022 "Andy is so professional and friendly. He always takes good care of my furnace."
mr salako S. bedford hights, ohio October 19, 2022 "The same service man came 3 times to make sure I got heat. I did not get charged the last 3 visits because I needed him back to finish the job."
toni W. chagrin falls, ohio October 19, 2022 "Alanso was very thorough & explained what he was doing along the way."
jeanetta B. warrensville heights, ohio October 14, 2022 "In addition to performing the furnace maintenance checks, Dwayne explained the process thoroughly for his apprentice and answered each question he or I asked. In addition, both of them were courteous and respectful to my home. Great service!!"
randall R. orange, ohio October 13, 2022 "They do a great job. They are friendly, clean and put cover On their shoes at you door. We had Ian this last visit and he had several money saving ideas for us."
gusty R. university heights, ohio October 10, 2022 "The service person was extremely professional and courteous."
charlie B. cleveland, ohio October 10, 2022 "Friendly and knowledgeable tech support: Customer service was good: Time sentive."
kimberly K. northfield, ohio October 02, 2022 "Ian has been to my residence on a couple occasions now and is so kind, considerate, thorough and detail-oriented. He performed the service, took the time to explain what was done, shared the notes/ recommendations for the next service time and technician to follow him. He also took an extra minute or two to go 'above and beyond' to show me how to replace my water panel on my humidifier on my own. I was very pleased and would welcome his service back any time!"
cheryl F. twinsburg, ohio September 29, 2022 "Excellent customer service. My tech was efficient & very pleasant!"
anthony K. solon, ohio September 23, 2022 "Dwayne was extraordinary in his competence with the system and his completeness of work. In general, Service Experts are really doing a great job of having the best service reps in the business."
mitzi R. solon, ohio September 22, 2022 "such a friendly and competent young man who serviced our equipment!"
joe H. garfeild heights, ohio September 21, 2022 "Could not get results when furnace broke down.it took a week before I got serviced even though I had a service contact. Also the financial company Service Finance Company that you use for payment on the furnace that I purchased is taking half of my monthly payment for the interest . Also when they installed the furnace they broke the humidifier and then wanted me to pay to get it fixed when they came to tuneup my AC on 3/18/2022"
dennis D. macedonia, ohio September 19, 2022 "Polite and pleasant technician-Ian. Arrived during scheduled time, called ahead prior to arrival. Considerate of home-wore shoe covers although he was told it wasnt necessary."
devon S. cleveland, ohio September 17, 2022 "Excellent experience so far with Service Experts technicians."
jerry F. aurora, ohio September 13, 2022 "We don't do much recommending but would if it ever came up."
james J. macedonia, ohio September 12, 2022 "Everyone that we spoke to (Alex and Amber) and that we worked with (Ian and Andy) worked very hard to resolve our air conditioning problem. We are very thankful that they put some time in to get a part and get it installed as quickly as they were able."
lisa G. maple heights, ohio September 10, 2022 "You people NEVER BOTHERED TO SHOW UP! I found someone else! I DON'T want any emails or calls or your junk mail! I had no choice but to put new stuff in there to get here! I don't deal with liars!"
dylan S. lyndhurst, ohio September 10, 2022 "Dwayne was an amazing technician who was very personable and knowledgeable."
chimezie O. shaker hts, ohio September 01, 2022 "They call to remind about tuneups, have reasonable prices, and their technicians are knowledgeable and provide useful advice about the appliances they service"
bob D. bedford, ohio September 01, 2022 "Every since I needed my AC looked at the company has made the process so easy and affordable. The membership program is absolutely worth every penny."
fatina Y. cleveland, ohio August 30, 2022 "The tech that came out was very friendly and knowledgeable and explained everything I needed to know about the plan that I purchased!"
michael M. cuyahoga falls, ohio August 27, 2022 "The tech Dwayne was great. He was very courteous and explained everything very well. I highly recommend him, he did a great job. I will be using this company for all our air conditioning and heating needs."
michael M. cuyahoga falls, ohio August 25, 2022 "Dwayne was a very courteous and professional gentleman. He did a great job and took time out to explain the problem."
kevin G. cleveland, ohio August 20, 2022 "The service technicians went above and beyond to meet our needs."
frederick F. mayfield village, ohio August 04, 2022 "Dwayne, Jimmy and Alonso were personable, polite, well-informed. professional and very helpful!"
april G. south euclid, ohio July 20, 2022 "They two young men that came out was very professional and got the work done fast."
benjamin S. bay village, ohio July 19, 2022 "Ive been trying to get a duplicate charge of $403 reversed since June 10th. Over 30 calls, emails and a visit to the office have not worked as of July 19th. I am just asking to have the $403 duplicate charge reversed asap."
jonathan C. cleveland heights, ohio June 23, 2022 "The site visit and A/C install estimate discussion went well. It was confusing why the sales rep didn't have me email. Then afterwards getting an invoice for $99 without notice or awareness was the nail in the coffin. Turned me off wanting to work with this company."
juana G. cleveland, ohio June 14, 2022 "My appointment is canceled, my husband used oxygen and is to hot in my house"
gregory M. brook park, ohio June 13, 2022 "Y'all showed up right on time tech got straight to work figuring out the issue"
jeanette C. garfield hts, ohio May 27, 2022 "TECH WAS VERY EFFECIENT AND POLITE, HE ANSEWERED ALL MY QUESTIONS."
katie P. cleveland, ohio May 23, 2022 "While the service technician was excellent and provided helpful guidance and advice, we felt like the appointment was primarily a sales pitch - when we indicated that we were not interested in spending $30K on a new AC system (ours works fine, just having some circulation issues), the sales person left prior to the end of the appointment without any word. The advice that the technician provided ended up being exactly what we needed. Our survey answers would be "very satisfied" across the board if only the technician was present at the visit."
mark M. university hts, ohio May 22, 2022 "Dwayne was thorough, knowledgeable and professional, and answered all my questions"
jeffrey S. south euclid, ohio May 20, 2022 "Unable to fix system. Salesman was sent with the technician to sell me a membership and quote me a new system. Would seem the better way to do this was to evaluated the issue first, determine if it could be fixed, if not, suggest sending a salesman to quote a new system. The way this was conducted would suggest the focus was to push unnecessary purchases if I were a more skeptical person."
margaret R. valley view, ohio May 19, 2022 "Andrew was great...he arrived on time, answered all my questions thoroughly and was very helpful and efficient."
jay S. pepper pike, ohio May 13, 2022 "Dwayne R. called me, was on-time and prepped our a/c units. He also checked the four filters inside our home and made a good suggestion for improving a furnace. It's obvious he knows his trade and was pleasant and knowledgeable. Please add a notation that we want him to service our furnaces this fall."
dominic M. glenwillow, ohio May 11, 2022 "Dwaynes knowledge and professionalism is second to none!!!"
carolyn H. east cleveland, ohio May 07, 2022 "Was comfortable answering questions, listened well and did a good job."
robert J. cleveland hts, ohio May 06, 2022 "Technicians arrived at the scheduled time and completed the servicing of our AC in a professional and efficient manner."
earl W. euclid, ohio April 26, 2022 "Alonco did a great job working in the rain an getting the job done and cleaned the outdoor compressor."
robert S. cleveland, ohio April 15, 2022 "They were very inefficient and understanding as to our situation and the explain everything to us very good so that we understood it"
dennis D. macedonia, ohio April 13, 2022 "The service tech was prompt, pleasant, and answered all of our questions. He treated our home with care."
cecelia G. solon, ohio April 03, 2022 "Tech was very professional, answered questions and made helpful suggestions"
judith A. solon, ohio March 29, 2022 "Dwayne, my technician, was very professional and solved my no heat issue. He was extremely courteous and explained what was needed and returned the next day to install the needed part as he said he would. He is a very reliable and skilled technician, and I am very grateful for him. SEPARATELY, WHEN CALLING TO SCHEDULE HELP - the foreign speaking phone operators were very hard to understand and communicate with. Due to a misunderstanding, my evening service was cancelled, so I did not have heat all through the night. Temperature dropped to 54 degrees in my home. I had to call back the next day, to reschedule service. Thank is when Dwayne came to my home."
dennis L. brooklyn, ohio February 27, 2022 "Knowledgeable, friendly and speedy. helped me out on an emergency call and i thought affordable considering how late it was getting and tired he must have been. Thank you!"
donna S. chardon, ohio February 23, 2022 "The technician was professional, efficient and courteous. My only question is why, when the furnace was installed in July 2021, the humidifier was not wired to the thermostat? This service call would have been unnecessary if the installation was completed properly."
matthew S. cleveland hts, ohio February 20, 2022 "thorough and helpful. Helped properly adjust dampers. Good visit."
nina D. cleveland, ohio February 15, 2022 "I am VERY pleased with the SECOND technician sent out to the home the following day, senior tech Andy was very thorough in his assessment to determine that our problem was a gas leak and informed us of it's urgency to have the gas company make repairs asap; and for this I'd give him a 10 rating; however, overall the reasoning for the 5 rating was based upon the TOTAL episodic event. The first technician who came out was very courtious however a bit inexperienced, that in itself was not my reason for discontent; I was sent an invoice for $177 for a filter change and service call which also included an explanation of his assessment "I feel like this should be reassessed by a more experienced tech ASAP" Insult to injury!! Here is where I became concerned, Cleveland's temperatures continuedto drop and the thermostat clearly known to hold only at 62 degrees; at no time was I ever contacted by your company in response to sending a senior tech out to reassess the new findings that were clearly documented as urgent by one of your own techs. I made several calls inquiring and explaining the current status of our non-functioning 1 year old heater; which at this point had fallen on death ears! After checking my records, I was able to contact Jim, the senior tech who actually installed the furnace. Thank goodness for Jim and his quick actions to have Andy dispatched within 2 hours of our conversation. Had not for his prompt response, this could have ended tragically for several persons involved. I trust that you will make this right. Jim gave me following calls to inform me of the findings, as did Andy. I am told that Alonzo was relatively new in his position and perhaps a simple protocol should be implemented to not ONLY document these urgent findings, but to give upper management a phone call, despite the weekend , on-call shift staus. No matter how many "I'm sorry to hear you're having problems but all I can do is to notify the ofc ..." responses from your customers service reps, this puts your company in a very bad light. Would like to see that your newer employees receive more input on brainstorming these type of call by your more seasoned and valued technicians."
allen K. cleveland, ohio February 12, 2022 "I was called prior to arrival. Announced who they were. Found the problem right away. They were back the next day. We were only down 2 days"
dominic M. glenwillow, ohio February 12, 2022 "He was very informative and Tom his time explaining the process."
linda S. mayfield heights, ohio February 05, 2022 "Andy did a wonderful job. I did have a little trouble getting him. I requested Andy but there was miscommunication with the people who answer the phone."
jerry V. kirtland, ohio February 04, 2022 "Technician arrived promptly and did a thorough job. It turns out the thermostat was defective. Technician replaced faulty part."