Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.5/5 stars based on 1,645 Reviews
dennis D.
macedonia, ohio
"She provided reassurance that the noise we were hearing was a normal sound for the compressor."
ellenor S.
aurora, ohio
"Courtesy"
rhonda S.
cleveland, ohio
"The HVAC problem caused water leaking that soaked the carpet. Unfortunately the company did not give the technician a wet vac to suck up the water. Now the carpet smells moldly. They had to come twice to fix the problem and neither time did they have a wet vac. It was a brand new HVAC unit and started leaking within a week. I bought the service plan so I will to using the service at least for the duration of that contract."
daniel S.
ravenna, ohio
thuc P.
north ridgeville oh, ohio
richard I.
shaker heights, ohio
"Samantha is extremely good at her job and very easy to communicate with. When she didn't have a part that was needed she arranged another appointment within days of her first visit."
steve C.
akron, ohio
"On time,courteous and explain problem without over selling!"
elmcroftsagamore H.
northfield, ohio
"fantastic service and want the same tech who came out honest and straight up I want to offer the service contract for the building to this tech and your company"
ethline S.
bedford heights, ohio
"Very thorough"
donna C.
warrensville heights, ohio
"He answered all question"
denise D.
hiram, ohio
michael H.
stow, ohio
"Samantha experienced and knowledgeable."
joanne M.
maple heights, ohio
"Samantha was extremely friendly and knowledgeable. She could talk and work at the same time too."
erika W.
south euclid, ohio
"Sales was a no show, never called"
radian B.
beach wood, ohio
emily L.
akron, ohio
"SE was very responsive and got someone out quickly. There was a scheduling error which was resolved quickly. Samantha was amazing and got our AC working again quickly."
musette V.
bratenahl, ohio
"Although the technical duties performed were good, the technician seemed unaware of some basic behaviors necessary in these COVID times. He touched many surfaces - walls, table, tops of chairs - probably not realizing what he was doing. Just as my husband was paying, he powered his mask, wiped his nose and used the same hand to give the stylus to my husband. We were a appalled. Nice enough guy - just needs some basic training on respect."
susan P.
akron, ohio
"The technician noticed a problem with frayed wires on my A/C unit and took care of it immediately. He canceled other appointments so it could be fixed right away."
barbara G.
kent, ohio
carmen M.
beechwood, ohio
"Please set up an appointment to install water exhaust"
james S.
amherst, ohio
"Prompt efficient service."
clarence C.
kent, ohio
"Tec. was very good and told me of all problems that may be come up"
kathleen D.
stow, ohio
mary ostroski O.
akron, ohio
"arrived on time, completed work efficiently, let us know when he was done, very friendly"
kenneth S.
bedford, ohio
"He sounded like a used car salesman"
robert B.
solon, ohio
"Personable as well as knowledgeable!"
dennis M.
atwater, ohio
geoff S.
berea, ohio
"The technician was late and not friendly or personable at all. He barely talked so I wasnt sure what he was doing. He didnt explain anything unless I asked specific questions and even then his response was very brief. I am used to much friendlier technicians from this company and was disappointed."
anne R.
kent, ohio
ronald J.
stow, ohio
"The technician thoroughly washed and cleaned the Air Conditioning unit and filters."
stephanie O.
stow, ohio
"The technician was wonderful but scheduling the appointment was a nightmare. They finally showed up on the 4th try"
deborah S.
aurora, ohio
suzette C.
mayfield hts, ohio
"I had an appointment the week before and no one called to tell me it had been cancelled. I called them."
sam L.
bedford, ohio
"He was professional, courteous and efficient in checking our air conditioner."
andy T.
willoughby hills, ohio
linda L.
silver lake, ohio
gladys E.
university heights, ohio
mr oppelt O.
hudson, ohio
"the tech told us we had a leak and our system was too old to salvage. Argued with me over te trip fee when i was told by the office there was not one if i renewed membership. Brought in Justin to quote a new system ranging from 5100 to 10000 .......brought in another company and there is NO LEAK! THe system is fine and simply needed cleaned from the cottonwood etc and serviced. when we are ready for a new system--they quoted 3400 on the SAME system you did and all work included. SHAME ON YOU for not addressing the issue and trying to upsell us! CANCEL MEMBERSHIP! I left a message at your office and was assured check would be shredded."
greg S.
doylestown, ohio
john T.
fairlawn, ohio
"Our Service Technician (Dustin) was courteous, serious about his work, efficient, and professional. Excellent job. However, we had a little bit of trouble getting scheduled, i.e., had to schedule twice as their was a no-show on the first attempt. No big problem as I am retired but FYI."
alan mar stauffer S.
tallmadge, ohio
"I very specifically told the scheduler to make sure that the tech brought filters for our system, but the tech never got that information. Fortunately, it turns out I still had some that I didn't know about. Aside from that, Derek did great and was very professional. On a side note, I find it annoying that in all of your communications you call yourself SE. It took be a couple of minutes to figure out who was asking me to fill out a survey on their service. You shouldn't expect someone who deals with you maybe twice a year to just know that SE stands for Service Experts."
ron I.
munroe falls, ohio
rhoda R.
warrensville heights, ohio
"Rep was very efficient. went right to work and finished up with no issues or concerns"
gary S.
kent, ohio
"Although the technician was friendly, he clearly was not effective. The scheduling and lack of professionalism in all aspect of the business should be embarrassing. I will spread the news to anyone who'll listen, avoid service experts at all costs."
teddi L.
atwater, ohio
"Was happy with service"
albert O.
euclid, ohio
"Better than the company I had before."
reed S.
aurora, ohio
"They were courteous, thorough and respectful of our home."
ron A.
chagrin falls, ohio
"I am concerned about this service call because the technician never came into the house see the furnaces when all past spring service calls have. Also, I asked the technician to look at one of my thermostats because I believe there is a problem and he indicated that could not look at it but would call my request into Service Experts and no one has contacted me."
bob & cathi M.
uniontown, ohio
"Ian was timely, professional and polite. He did an extremely thorough inspection in spite of the fact that is was in a pouring rainstorm."
leonor G.
north olmstead, ohio
"Did not show up or call the first day you were to come. And can't get part and will now come back in 4 days"
ronald R.
cuyahoga falls, ohio
"She was late due to an emergency and apologized and got right on checking my equipment and was very friendly. I knew about the emergency off called me."
tom G.
solon, ohio
nikki S.
twinsburg, ohio
"The service was never performed because after waiting 2 1/2 hours (1/2 hour after latest scheduled arrival time) I had to call the technician and find out he didn't even leave his last stop yet. I was told he was on his way 30 minutes prior to that. I told him not to come. I called the office, again, and asked to speak to a manager. I was told the manager was not there. I asked for them to have the manager call me as soon as possible. I'm still waiting for that call."
jerold N.
clevland hts, ohio
"Was Joe finallly showed up, he did a good job but getting him or any tech here was worse than pulling teeth."
heather L.
mentor, ohio
"Something wasn't installed properly and now our basement has puddles which ruined some of our stuff. We couldn't even use our equipment which we spent thousands on. The repair people were scheduled between 8-10 but still haven't showed up. Went to work late due to the water damage and had to come home early from work early for repairs and lost money."
brenda W.
mogadore, ohio
toni R.
cuayhoga falls, ohio
"Nothing was done...you sent a tech and sales person out here to tell me I needed a new air conditioner, I already knew that. Then charged me $99 to tell me that... absolutely nothing was done"
james B.
stow, ohio
"The ratings are no reflection on the technician who serviced the AC system at my property, but rather the confused billing department in the office at Warrensville Heights which continues to send bills for a maintenance contract that has already been paid for the next 3 years."
paul B.
highland hts, ohio
timothy F.
stow, ohio
jennifer H.
akron, ohio
"She made sure she throughly found out the issue on my air conditioner and made sure it will he fixed properly. She also made sure she always wore a mask when near me."
randall R.
orange, ohio
"My AC motor, under warranty, was replaced. The Technician showed up 20 minutes late at 12.20 and left at 1:30. For the little over an hour labor, I was charged $377.00. No many professions earn $377 per hour. Through your company, I purchased a furnace and AC, water heater, disposal and service contract. And I still have not have my annual service check up and it is almost June."
louise G.
akron, ohio
sarah G.
parma, ohio
"Tech was just coming back to work and mentioned things like I dont know, my manager didnt tell me. Also, he didnt wear his mask consistently and made a comment that he assumes no one here is sick anyway. But doesnt realize its for our safety too, not just his! He also took a lot longer than techs have taken for regular maintenance in the past."
keith H.
ravenna, ohio
"Dustin was very prompt and courteous."
robert T.
bedford, ohio
"The tech tested everything and explained what he was doing and why."
brendan W.
hudson, ohio
"The technician was very nice, she was in and out quickly."
dick C.
kent, ohio
"Thorough check in a short time."
tom G.
tallmadge, ohio
"Andy and Kimmy were real good at keeping me informed of the appointment time/date during the current Covin Pandemic. Andy was very informative and thourough."
rebecca L.
norton, ohio
"2 days in a row. Tech never showed up to give estimate. I sat for 2 days and I called him the first day , he claimed office messed up the address. But no phone call to verify ."
greg D.
university heights, ohio
david K.
beachwood, ohio
"Andy installed our system, he is extremely knowledgable, courteous and pleasant."
bruce B.
beachwood, ohio
james M.
hudson, ohio
"Wonderful service !!!"
jim C.
lakewood, ohio
tim M.
mayfield hts, ohio
"Thorough and pleasure to work with her."
john S.
chardon, ohio
"Seemed knowledgable. Efficient, courteous."
dennis D.
macedonia, ohio
"Polite, knowledgeable and kept us informed of findings and let us know the status of our service contract."
steve C.
cleveland, ohio
laura S.
akron, ohio
marianne F.
south euclid, ohio
"She arrived on time, checked out the system and replaced the filter, and even turned off the lights before she left, saving me a trip to the basement!"
wayne G.
copley, ohio
"Work was done well."
robert C.
chesterland, ohio
ernest M.
east cleveland, ohio
"The tech was very courteous and knowledgeable."
margaret M.
akron, ohio
"Technician was very friendly, knowledgeable and efficient."
jacqueline O.
euclid, ohio
"Tech was prompt, knowledgeable, shared a lot of tips about furnace and hot water tank maintenance."
loretta P.
ravenna, ohio
"I didn"t get my reciept for renwal contract"
louis P.
hudson, ohio
"PLEASE remind Dustin to keep 6' distance from the customer. Thank you."
dolores C.
aurora, ohio
"Samantha is a great service technician. She promptly diagnosed what was wrong with my furnace and installed the part that was needed to get my furnace up and running. Due to a problem I experienced with Service Experts last summer, I was somewhat hesitant contacting them, but this time around, they took care of my furnace problem promptly."
marvin C.
hiram, ohio
mary elizabeth (beth) R.
cuyahoga falls, ohio
"They found several issues with my AC condenser and were able to explain the problems well enough that I felt comfortable in the repair decisions that I made. And your workers are ALWAYS very polite and considerate."
gene M.
mentor, ohio
"Everything was good to go"
david P.
lakewood, ohio
leonor G.
north olmstead, ohio
mark S.
chagrin falls, ohio
"I liked our service tech and I was pleased that he didn't just run through a list of check points but seemed to take time at each point. He found a problem in the placement of the power box for the air con and showed me exactly what needed to be done to repair it and assured me that it would happen soon."
paul R.
hinckley, ohio
"because DUSTIN was very therow."
dante S.
northfield, ohio
"Prompt, clean and very thorough."
deb S.
euclid, ohio
"Technician explained everything."
randall R.
orange, ohio
"Dwayne went out of his way to help me!"
kathlyn M.
bedford heights, ohio
"Went above her job and fixed my problem"
mr parker P.
bedford hts., ohio
alan & marcia S.
tallmadge, ohio
"Dustin made an easy mistake, but immediately owned up to it without trying to cover anything up. Your company backed him up and sent Samantha to help make everything right. Both were very professional."
rosica G.
aurora, ohio
"The technician went to 75 Brighton Drive in Akron, OH not 75 Brighton Drive in Aurora, OH"
chase T.
willoughby, ohio
patrick H.
bedford hts, ohio
ron A.
chagrin falls, ohio
donanld C.
solon, ohio
"Friendly and professional"
jonathan M.
uniontown, ohio
"I had called you guys originally because google had recommended you however your first service technician came out and set up the thermostat and I had air when I was supposed to have heat. I had to take the whole thing apart and put my original thermostat back up as it was supposed to be cold the next day. I called your customer service number and was basically told it was my fault and I would charged another fee. I called back and set up a appointment for you to come out the following day pretty much had to do everything myself figured out where the issue was in the wiring was in the initial setup and fix it myself. Not a goood use of 99 dollars at all"
david R.
akron, ohio
alex L.
cleveland, ohio
"Polite, punctual and informative!"
reed S.
aurora, ohio
"Team was polite and installation works fine. It took twice as long as expected but they minimized the inconvenience. They were late arriving with no communications."
dawn S.
berea, ohio
"Samantha is a rock star, very professional, very helpful in every way!!"
rich P.
lakewood, ohio
"Ian was very polite,courteous,and a hard worker. he didn't leave my house until the job was done right. Could not have a better person then Ian working on my furnace."
randall R.
orange, ohio
"Jason provided his cell phone so I could get any Questions answered during off hours"
michele T.
solon, ohio
"Andrew is an excellent , knowledgeable technician . We appreciate his above and beyond customer service !"
reece P.
stow, ohio
donna B.
chagrin falls, ohio
doug C.
akron, ohio
"he did the furnace tune up competently"
marissa F.
solon, ohio
"I had an issue before, but the manager (Alex, I believe) called to apologize and correct the mistake. I appreciated him wanting to rectify the situation. Dustin was prompt and professional."
paul T.
mayfield hts, ohio
"Super professional service"
david G.
south euclid, ohio
"IAN, actually showed me how to maintain my new furnace and walk me thru how to replace aprilair filter. when furnace was installed, this was not told to me.... IAN was GREAT"
david T.
cleveland heights, ohio
"The arrangements were easy to make and the service tech kept me informed of his arrival time."
laura R.
south euclid, ohio
onnie F.
canal fulton, ohio
"1st tech miss diagnosed my furnace, which I had to call another tech out hours later and I found out that I had a cracked heater core which could be leaking deadly carbon monoxide. After that I needed a new furnace so they sent a salesman out and gave me the most ridiculous quote ever!!! $8195 or $126 a month for 10 years!! The furnace retails for $6500, you have to be kidding me. Trying to scam people!! I called another company and they took care of me like a guest and not prey. You should look at your pricing and consider trying to compete in a professional manner. What a joke!"
a.r. M.
hudson, ohio
steve L.
cleveland, ohio
"Very professional and friendly explained the whole process"
patricia G.
s euclid, ohio
"Samantha was so very efficient with a friendly attitude. She answered questions and performed her work so well. Her whole demeanor was a pleasant experience. We have been customers a long time and have had a multitude of service people in our home, she was such an exceptional person, easy to talk to, helpful . I will aways promote Service Experts as long as I know Samantha will be the one coming to my home. Patt Gronick"
arnell S.
beachwood, ohio
jacob M.
hudson, ohio
"This was a smart tech from service experts. I could see that his prior experience in Army helped in do with what he has and taking initiative to figure out what to do w/o having all the required eqpt. Very happy to see his can do attitude. In the past, I had seen some real bad techs from your organization. This was a welcome change."
joe M.
hudson, ohio
marissa F.
solon, ohio
"My furnace was serviced on November 25 by Dustin, and he recommended I replace the capacitor. I called the first week of January to schedule the capacitor replacement... Dwayne came out and was very nice, but he did ANOTHER tuneup! And he said everything was fine. Im frustrated that (1) two techs have me different advice about replacing the capacitor (2) that I was given a second unnecessary tuneup instead of what I called to have done (3) that I had to pay/use my prepaid visit for a tuneup I didnt want or need."
mark P.
willoughby, ohio
"I was told I would receive a call last Thursday and Im still waiting."
rohan B.
stow, ohio
"Too many changes."
kelly J.
chagrin falls, ohio
kathleen V.
cleveland hts., ohio
diane S.
chagrin falls, ohio
"Technician was very knowledgeable and professional and pleasant"
diane S.
aurora, ohio
jacob G.
beachwood, ohio
"Very courteous and explained well"
dan H.
gates mills, ohio
wesley W.
fairview park, ohio
"Great service from the technician. Very polite and explanatory. Did a thorough job and allowed me to carry on making dinner."
lesa R.
akron, ohio
"On-time, very nice, stayed to make sure furnace cycled on snd off"
mr ruhland R.
solon, ohio
"Andy, the service technician, took his time to explain the issue with my furnace and had it fixed quickly."
deb S.
euclid, ohio
"The young lady saw exactly what our issue was and swapped out our thermostat and our unit was up and running within minutes."
richard B.
richmond heights, ohio
"He wasn't as thorough as other techs that worked on our furnace. Plus he put the cover on the pressure valve which caused problems down the road. That caused us to call Service Experts about a service code and the woman was very little help to us. That call was around four p.m. on 12/6/2019."
deborah D.
pepper pike, ohio
"Last minute appt and he knew I had a time crunch"
jerry M.
ravenna, ohio
"the guys are great who come out. getting ready to call again tonight furnace is doing the same thing that they have been out here 5times."
michael F.
akron, ohio
jay S.
pepper pike, ohio
"Competence, thoroughness, promptness"
mrs mangla M.
highland heights, ohio
janet H.
tallmadge, ohio
"The tech was efficient when he got here but he was delayed"
greg O.
twinsburg, ohio
dan N.
stow, ohio
"Tech was very helpful"
jane T.
south euclid, ohio
"As usual service was complete, professional, and Ian described what he was doing and why."
paul K.
akron, ohio
"Ian did a good job and was considerate of my property"
bruce P.
willoughby, ohio
"he knew what to do to fix problem"
irma C.
cleveland, ohio
bob M.
uniontown, washington
"Dustin, our Technician, was Professional, Polite and Thorough. My only disappointment was the difficulty I had in scheduling the service."
kent S.
akron, ohio
"Appointment was nearly one hour later than was suppose to be. The technician was nice but a little different. Nothing bad just different"
jim lynn anderson A.
akron, ohio
"Good service, but cancelled original trip without notification. I called to find out and reschedule. Below questions based on the rescheduled visit."
don R.
highland heights, ohio
"Sam is the best technician I have had in all the years of being serviced by you. She informs us of things NO ONE HAS EVER TOLD US!!! We NEVER knew that we had to change the water filter on the furnace every year - it has never been changed. YUK. It will be from now on."
dana L.
hudson, ohio
karen de grund G.
brimfield, ohio
loretta P.
ravenna, ohio
"On time friendly, did a good job"
jeff R.
aurora, ohio
vanessa R.
cuyahoga falls, ohio
"Technician made sure I was aware of the care needed for the heating and recommended the precautions needed in taking care of my heating unit. I was very satisfied with the advice from both the technician, Jason and the home health representative, Jason."
jeff M.
hudson, ohio
tom G.
tallmadge, ohio
"Checkup was efficient and thorough."
ronald R.
cuyahoga falls, ohio
"Andy was on time and called to ask if he could come a little early."
bernestine E.
akron, ohio
"3days of miscommunication on times & rates"
nokisha T.
garfield heights, ohio
"My heat is still not working"
john V.
cuyahoga falls, ohio
"Joe is always professional and very experienced. Great job"
audrey B.
bedford hts, ohio
"The second Rep that was sent out on 11-13-19, was very knowledgeable and corrected the problem that I have had issues with for the last year. The young man that came out on 11-12-19, was not very knowledgeable of my problem. I just want to the young man !! NOW I HAVE HEAT I WAS CONTINUE TO USE YOU SERVICES AND I HAVE RECOMMENDED TO ONE OF MY CO-WORKER. And please note that THOMAS was also good !!"
gail B.
lyndhurst, ohio
"On time and was careful about snow"
maureen C.
chagrin falls, ohio
"Scheduling was poor. Technician was great."
joe G.
chagrin falls, ohio
"God service,fair price, technician explained potential issues with my furnace."
robert b leland L.
kent, ohio
carlos L.
strongsville, ohio
"Call scheduling/appointment experience was the worse experience. Poor coordination between Texas and Ohio dispatch. Alex - the manager calls the night before to reschedule my appointment because you all screwed up. I took the morning off work to be here (not easy). On top of that, the crew shows up hours late. A National company of "Service Experts" that makes me laugh. I have gotten better service from a mom and pop HVAC company working out of their garage. Very disappointed. I didn't even a copy of the receipt (work order) for my records to prove work was done this year. I called for it, I didn't get a return call or email. I'm so glad I didn't buy a new Lennox unit from you guys. I'm pretty sure no one is going to read these comments and take accountability."
jerold N.
clevland hts, ohio
"Eric was the third person to come out. There had been a misunderstanding as the first two people didn't know the type of heating system we had. Eric did a great job, however, he was supposed to bring me a new remote controller for my air conditining system. Apparently he made an appointment but I wsn't notified when it was and was not home that day. I called you and was told that someone would call me back about it. No one did. I am still waiting for my remote."
steve and marty K.
stow, ohio
"Ian was very professional, courteous, and thorough. He explained everything he was doing and why."
jerry M.
ravenna, ohio
"have used them for many years. always very helpful"
steve H.
mentor, ohio
"Joe was very professional, knowledgeable, and very informative. He accessed our problem, and made the necessary repairs. Very pleased with the results."
rich P.
north olmsted, ohio
"the services person was on time and and answer all my questions regarding the service that he provided for me. Also very polite and helpful.Outstanding person."
clarence C.
kent, ohio
"He was very good and entertained me"
richard H.
beachwood, ohio
steve C.
cleveland, ohio
"He damaged my garage when he drove into my garage! I reported this matter to Service Experts promptly."
amy dan stankavich S.
ravenna, ohio
"Ian explained to me exactly what he was going to do and even have me a quick lesson on the workings of a furnace and what to look for."
susan S.
canton, ohio
"Even though there was a scheduling glitch, the technician came later in the day and did our fall furnace tune-up. He was very efficient and el=xplained what he checked."
earl W.
euclid, ohio
"Very good and very efficient"
raymond W.
cleveland, ohio
"your tech did a good job skill"
ray H.
akron, ohio
"Very pleasant accommodating to my questions"
james B.
maple hts, ohio
bruce A.
hudson, ohio
"The furnace was working before his visit and it continues to work. He said it is in good working condition, which is good. I assume he did what he was supposed to do. Unfortunately, he could not help me with the leaking dehumidifier problem that I have."
charles H.
madison, ohio
"Service technician repeatedly underestimated completion time."
james M.
shaker heights, ohio
louise G.
akron, ohio
"Have been using this company for over 30 years and never been disappointed with the service or the technician that performed it."
mona M.
cleveland, ohio
white D.
east cleveland, ohio
"Great service. Came on time. Very professional. Great value."
david S.
chesterland, ohio
"My appointment was originally scheduled for 10/14/19 between 8:00 AM and 10:00 AM. I waited around all morning for someone to arrive. It wasn't until after 10:00 AM that Service Experts called me and said that all service technicians were attending a mandatory training session on the 14th. We rescheduled the visit for 10/21/19 between 8:00 AM and 10:00 AM. The technician arrived at 10:00 AM and completed his work in one hour."
joe M.
akron, ohio
tom S.
pepper pike, ohio
"Would have been a 10 if he had brought a replacement filter. How can you complete a PM without a filter replacement? I called customer survey and asked to have the Customer Service Manager call me today. They said they sent him an e-mail (real time), yet I did not receive a call today. I may take my service elsewhere just because of your customer service manager and the lack of filters."
roberta B.
sagamore hills, ohio
"Clean, on time, friendly"
michelle H.
garfield heights, ohio
"The Tech was good at explaining what it was the he was doing during the tuneup."
michalek F.
cleveland, ohio
"good work completed in a timely manner with good customer relations"
al J.
mayfield hts, ohio
"very polite and informative"
bonnie G.
chesterland, ohio
"I am satisfied but there was no information on use just a printed sheet-I still don't know who I would call for problems-however all the people were very professional and prompt-but I would have liked a little more personal education"
david K.
beachwood, ohio
"Great people fast service"
robert R.
fairlawn, ohio
"Furnace is working well. Filter was changed.He suggested that I wait until spring to inspect the air conditioning."
donald M.
chagrin falls, ohio
"On time..done right"
john S.
hudson, ohio
donna J.
bedford hts, ohio
"Didn't have knowledge on furnace #2. Didn't pay attention to how to replace filters and doors and needed me to try to help him figure it out."
john K.
bentleyville, ohio
larry B.
south euclid, ohio
robert T.
bedford, ohio
"Your technician arrived about 2 hours earlier than scheduled."
brenda C.
akron, ohio
"Because of the slow response from the company and difficulty getting calls returned. The technician tried to get furnace working but was unable to keep it working. I don't think it should be happening"
steve C.
akron, ohio
"Samantha was professional and courteous sharing her expertise on the servicing of the furnace"
ben A.
garfield heights, ohio
john W.
richmond heights, ohio
jessa B.
parma, ohio
"Gas valve was loose after appointment without knowing. Large gas leak set off an alarm. Had to get the furnace serviced again. Was told I was lucky it didnt cause issues since theres a smoker in the house. Technician was also very upset over how overworked he was. He was visibly fatigued. Overworking your technicians can absolutely be attributed to this issue. I will not be supporting a company like this."
chuck M.
streetsboro, ohio
"The tech was on time and checked out the furnace and said everything was fine"
jeff N.
brimfield, ohio
bill H.
fairlawn, ohio
richard I.
shaker heights, ohio
jess L.
parma, ohio
"We had a technician come to our home on 10/5 to look at our furnace that wasn't working. He had little information to provide about what may have been wrong, other than a vague recommendation for a new part, possibly a new furnace. My husband asked about the price on the part and he said he didn't know, but maybe $300-$600 and that he forgot his pricing book and couldn't tell us any more. We reluctantly paid him the $100 service charge to come to our house. He said another tech would be in touch to try and figure out what the problem was, but we never heard from anyone. Today, 10/9, another company came out and quickly discovered that the only thing needed was a sensor reset. The problem was quickly resolved and our furnace is now working just fine. Very disappointed in my experience with Service Experts."
nancy P.
randolph, ohio
"Your man was very thorough in checking out my furnace."
james clough C.
stow, ohio
larry F.
ravenna, ohio
"He did not seem to know what he was doing and he kept looking at his watch like he was in a hurry."
dale Z.
lyndhurst, ohio
"Jason & Dwayne were excellent techs, they explained what they were checking explained the whole process in terms that were easy to understand. They were courteous and professional at all times."
robert J.
cleveland heights, ohio
"Samantha arrived on schedule, worked efficiently and was very courteous."
nancy W.
cleveland heights, ohio
"Every things was good"
charles V.
bedford, ohio
"Technician told me the Run capacitor was poor,I called service experts to report this and fix it because the unit is only 4 years old,The whole unit was new and installed by Service Experts the lady said Alex said the part was not covered by warranty.WHY NOT ?? the part runs the whole unit.I was told I would get a call from Alex or someone,still not got the call."
ellenor S.
aurora, ohio
"pleasant, on time"
keith H.
ravenna, ohio
"Jason & Dwayne were both prompt and professional"
ernest M.
east cleveland, ohio
"Technician seemed very knowledgeable and efficient."
cheryl F.
twinsburg, ohio
"Technician was very nice, personable & knowledgeable"
greg D.
university heights, ohio
cheryl F.
twinsburg, ohio
"Not only does Samantha have a very pleasant personality she seemed knowledgeable & very willing to help. She discovered the reason for an ongoing problem with my humidifier & the plumbing that nobody else addressed previously."
robert H.
akron, ohio
"On time - friendly and informative"
rosica G.
aurora, ohio
barbara Z.
grafton, ohio
"he was very knowledgeable, answered my questions, explained the overall functions of the furnace."
gary B.
mentor, ohio
dennis D.
tallmadge, ohio
"Very pleasant and knowledgeable."
linda S.
mayfield heights, ohio
"Samantha was very professional and knowledgeable. She showed up on time. She checked out the furnace thoroughly. I was also very thrilled to see a woman doing this job. Hire more women like Samantha."
ron A.
chagrin falls, ohio
"The service person was on time, very though, attentive and polite."
donna S.
chardon, ohio
"I moved into this house 2 weeks ago. I know the furnace is older but Dustin took the time to provide me with the type and size of the filters required for this furnace. It is so nice to do business with a reliable company and trained technicians."
robert T.
cleveland, ohio
"Samantha was very personable and very knowledgeable. She also was efficient and offered helpful information."
james M.
hudson, ohio
"I received absolutely wonderful service and all was done extremely well !!! Thank you !!!"
laura S.
akron, ohio
"Very friendly and personable; helpful and also went the 'extra mile'....."
alan C.
streetsboro, ohio
"Jason let us know he was close and arrived as scheduled. The service was performed quickly with no surprises."
deborah S.
aurora, ohio
"no problems"
robin K.
garrettsville, ohio
"Because she didnt try to up sale anything."
mary ellen M.
north royalton, ohio
"Samantha was extremely professional, kind, and worked efficiently."
larry B.
south euclid, ohio
"Very professional, cordial, personality and well spoken."
fred b.
stow, ohio
"he know what to do and did it"
jerry V.
kirtland, ohio
"Samantha was very thorough, and she explained everything that was done."
jesse B.
twinsburg, ohio
"Both Techs very nice and did a good job"
suzette C.
mayfield hts, ohio
nathan C.
cleveland heights, ohio
"The installers answered nanny questions i had ."
ed Y.
bedford, ohio
pamela M.
atwater, ohio
"Jason K. was an excellent technician! He added a UV unit on our older heat pump and did so with such care. His professional demeanor made it easy for me to communicate my questions and I appreciated his expert advice."
cyrus T.
cleveland heights, ohio
"You didn't fix the problem, and when trying to get a refund under warranty, the billing department phone number didn't work multiple times."
michael H.
willoughby hills, ohio
"On time, efficient, knowledgeable, completed job and gave follow up information"
nick P.
cleveland, ohio
"Jason seemed very experienced, knew his job and had a good attitude"
steve C.
cleveland, ohio
"Service was excellent. Installers were courteous, and they cleaned their work area well."
james S.
lakewood, ohio
"On time; very fast assessment and service"
jeff M.
hudson, ohio
"Jason did a great job"
dayana C.
cleveland, ohio
"WE ONLY TALK, AND HE LOOK AT THE WORK HE HAD TO DO THEN HE MENTION THE COST WITHOUT MENTIONING THE COST OF UNIT OR THE COST OF MATERIALS"
cheryl P.
cleveland, ohio
"After 5 days of initial call to schedule appointment, commenting that the tech should have checked the cause of the leak 2 weeks earlier when he was here, I was notified by phone from the tech that it wasn't repairable. I wasted days of my time. Shameful."
rebecca M.
cleveland heights, ohio
mike cable C.
hudson, ohio
karen B.
seven hills, ohio
mike C.
kent, ohio
"Was quick and efficient."
terry U.
solon, ohio
"Capacitor did not work. did not check the refrigerant level which turned out to be low. Misdiagnoses led to recommendation to buy a new unit. Despite unit only 9 years old and annual service agreement with DiMarco/Service Experts."
jerry ci principe P.
streetsboro, ohio
"Mike was very professional, he made up for the wrong that we were put through the first two weeks of this long process"
kathy R.
euclid, ohio
"There was a little confusion in the initial scheduling and wrong date was scheduled. As a result there were two service calls and two different service people showed up on different days The work was done and air conditioning works well so we are happy"
david R.
akron, ohio
"Emergency. I called and the tech was here the same day."
marianne F.
south euclid, ohio
"On time, efficient, took care of what needed to be done."
juan B.
copley, ohio
"I think it was absolutely ridiculous that the technician was here for less than 10 minutes and charged me $100!!!"
giulio P.
chagrin falls, ohio
"no one showed"
robert G.
aurora, ohio
"Did an excellent job of explaining different choices."
michele H.
hudson, ohio
kim- paul S.
cuyahoga falls, ohio
"Jason was exceptional at explaining what service needed done, and what the service contract included. Jason was very patient with the Schmidts and very professional!"
pat R.
streetsboro, ohio
james C.
bedford, ohio
"He was direct and forthright."
kathleen M.
bedford heights, ohio
rance R.
reminderville, ohio
"problem was fixed."
lee R.
stow, ohio
"He found a bad part that needed changed and showed it to me instead of just fixing it"
lauren P.
chagrin falls, ohio
"The quote to replace our A/C unit was much, much higher than reasonable and included items that we had discussed not needing replaced, like the blower for $6,500, which I only discovered after asking for an itemized quote. The itemized quote also revealed that the least expensive option should have been $2k less than initially quoted. Both the technician and salesman who came to our home were not helpful to deal with our home warranty company, which is admittedly a pain but we only asked that they briefly speak to them and the tech was rude and unhelpful and the warranty company transferred our claim to another company after the salesman called based on his conversation with them because they were unwilling to work with him further."
vance G.
beachwood, ohio
"Ive been explaining it to people in the local office for a week. The General Manager Alex hasnt gotten back to me yet. Its been over a week. Terrible service. Never again."
paul P.
north ridgeville, ohio
"Quick, Professional. Only issue was with the replacement of the condenser. Does being a maintenance plan member provide for a parts discount?"
robert M.
uniontown, ohio
"Jason and Ian arrived at the designated time. They were professional, polite and customer friendly. They did a thorough job in performing our AC Tune Up and spent time explaining what they did and why they did it."
irene M.
mogadore, ohio
"Very informative and polite."
paula B.
tallmadge, ohio
earl W.
euclid, ohio
"When the HVAC was installed the tech. said that they would cover the large opening where the old furnace was not covered by the new unit. This was never done."
david G.
south euclid, ohio
"Great service"
betty C.
stow, ohio
"Not only did we get same day service but when Jason showed up a little after 8PM, he was nothing but pleasant...and as he explained things he always had a smile on his face."
jim M.
sagamore hills, ohio
"Service people from your concern are always professional and go about their work."
ronald R.
cuyahoga falls, ohio
"the gentleman that came was very knowledgeable of the air condition unit"
earl W.
euclid, ohio
"The tech was good, but the installers told me that they would cover the open space where thee old furnace was but it is still an empty hole."
don D.
willoughby, ohio
"She was not in a hurry and checked everything..."
susan S.
north canton, ohio
"Technician called to say he could arrive earlier than scheduled. He was very personable. He completed the repair quickly and then spent extra time to eliminate a vibration noise in the air conditioner."
dick C.
kent, ohio
"Very thorough '"
david B.
gates mills, ohio
"Very prompt and courteous she had great knowledge of the equipment."
frank W.
north royalton, ohio
"I WAS DISAPPOINTED IN YOUR FIRST APPOINTMENT NO CALL NO SHOW VERY UNPROFESSIONAL. I DONT BELIEVE I WILL USE YOU AGAIN"
todd P.
akron, ohio
"My brand new installation does not even "kind of" work. My BRAND NEW unit has been runninf for 7 hours straight. Set at 68 it is 75 in my house."
khevyn L.
fairview park, ohio
bob W.
5001 avon belden rd., ohio
nicole M.
solon, ohio
"Samantha was very professional and polite."
chris K.
mentor, ohio
dennis M.
atwater, ohio
ted G.
bratenahl, ohio
"Very thorough and concise"
mark H.
akron, ohio
"Jason called ahead with a time frame for arrival and showed up on time. He was professional and knowledgable and made sure he explained everything that he was doing."
kay M.
akron, ohio
"tech was on time, called before he arrived."
paul K.
akron, ohio
"Jason was clean, quick and efficient"
nicola C.
mayfield hts, ohio
michael H.
solon, ohio
"Samantha was knowledgeable, courteous, professional. I would welcome having her back in the Fall."
medley C.
shaker hts, ohio
"Service Experts disconnected ac unit when they installed a new heating unit on my furnace last December. They told me they would reconnect the ac unit once the weather was warm. They sent technicians who claim to know nothing about reconnecting the ac unit. I tried many times to talk with Richard Brown, who sold me the heating unit in December. He does not return my phone calls. I bought the heating unit with the promise that they would return the ac back to the way they found it in the spring. Unbelievable!"
ernest M.
east cleveland, ohio
"tech was knowledgable. very courteous."
cindy K.
streetsboro, ohio
"I had to wait 3 weeks for a tech to come to my house and I am a maintenance agreement customer. Two people showed up and quoted me an outrageous amount of money to check the coils and pump the stuff out. Tried to sell me a new unit. We've been very dissatisfied in the past too. Your company sold us the brand new unit in 2011 and they did not register the unit. We have had nothing but problems with it and without the warranty coverage have paid out too much money to Service Experts. Then we find out that the unit is involved in a class action lawsuit. Also, the technician forgot to turn my A/C off when he left. Therefore, it was running (without coolant) and I didn't realize it, further damaging the unit."
mark D.
stow, ohio
"Was on time and went right to work"
jacquelyn M.
akron, ohio
"Rich and Jason K were very thorough, kind, courteous and timely."
john S.
chardon, ohio
"Prompt friendly service"
rebecca R.
north ridgeville, ohio
"She was very professional and friendly."
lisa B.
kent, ohio
"Jason was very nice and knowledgeable. He took his time and explained what he was doing and how our Heap pump was functioning."
beverly N.
stow, ohio
"Polite and pleasant. Service update was quick and efficient"
deb S.
euclid, ohio
"I had questions that were answered professionally and were helpful."
david H.
auburn, ohio
"Honestsalesman"
dorrell E.
cleveland, ohio
"The installation service was professional."
betty R.
ravenna, ohio
"Excellent Service."
dan G.
willoughby, ohio
"Service was prompt, technician listened to problem/history. Technician, however, did not fully evaluate problem (the problem/leak was not where he said it was) before suggesting a solution. Thus the "8" rating for the above question."
kelly J.
chagrin falls, ohio
"He Was very courteous and helpful"
greg S.
doylestown, ohio
harry C.
ravenna, ohio
gloria h.
streetsboro, ohio
"she was very professisl"
patrick M.
kent, ohio
"Solved problem quickly, prompt service response, very courteous."
julia T.
gates mills, ohio
"Joe was one time, called ahead and is quick but thorough"
jennifer E.
hudson, ohio
"Samantha was on time, completed everything quickly, and explained the progress."
leslie F.
akron, ohio
"Samantha was very professional and knowledgable."
gene M.
mentor, ohio
margaret M.
akron, ohio
"The technician arrived on time, was friendly, quick to identify problems needing repair, explained the problems and what needed to be done, and had the replacement parts to make the repair. I was very happy with his visit. He could not fix an issue with the agreement expiration date, but gave me the way to address this issue."
george P.
maple heights, ohio
ronald J.
stow, ohio
"Checked HVAC System. Made recommendations for better care."
betty S.
mogadore, ohio
"He was promptly on time. Got the job done and checked the thermostat as best he could as the weather was not what would have been best."
julie B.
willoughby , ohio
"Didnt have an understanding of how to carry out the project and never heard back from him"
musette V.
bratenahl, ohio
"The technician was on time, polite, very quick, and kind to my cat."
ingrid R.
chesterland, ohio
john S.
aurora, ohio
"Jason arrived on time. He was courteous, efficient, and he completed everything very efficiently."
greg D.
university heights, ohio
"He did excellent work"
robert J.
cleveland hts, ohio
"Technician was able to locate and fix the problem"
don R.
highland heights, ohio
"On time, thorough, efficient."
john K.
hudson, ohio
"Professional, courteous and respectful service"
paul F.
akron, ohio
"Again in an emergency SE failed. Tech diagnosed problem as faulty thermostat when in fact sloppy maintenance over the last few years caused the problem and all repairs should have been the responsibility of SE."
jeanette c.
garfield heights, ohio
"Joseph was prompt and very professional in answering my questions. Joe was very knowledgeable and considerate in speaking to an elder lady."
marilyn G.
kent, ohio
"Jason was early, respectful, and informative"
tracy C.
stow, ohio
"Jason did a great job. Very thorough and explained everything he was checking and the results. The office called me early to let me know he would be here the later part of th two hour window. I appreciated the call."
dante S.
northfield, ohio
"Very professional. Left the area he worked in clean."
sharon Z.
parma, ohio
kari L.
brecksville, ohio
"Thomas did a great job, he was very thorough and explained everything to my husband and I."
josephine K.
macedonia, ohio
"She was thorough, pleasant, put the booties on and off as needed. I've had enough of these to know what should be done."
donna C.
stow, ohio
"On time and very professional."
stephen B.
stow, ohio
"All great, called with arrival time, easily within service window, very professional with good explanations. Would use again anytime."
linda S.
mayfield heights, ohio
"Joe was prompt, very knowledgeable and very thorough."
bonnie G.
chesterland, ohio
laura S.
akron, ohio
"He did a great job..."
john V.
cuyahoga falls, ohio
"Joe did an excellent and thorough job.Look forward to seeing him in 6 mos"
diane P.
strongsville, ohio
"Brian was very polite and knowledgeable."
dennis D.
tallmadge, ohio
robert J.
cleveland hts, ohio
gerald S.
kent, ohio
"Excellent."
dante S.
northfield center, ohio
"Thomas is always friendly and very knowledgeable and takes the time to explain everything."
randall R.
orange, ohio
"40 minutes late no phone call"
alyssa A.
kent, ohio
"Jaso did a great job, even checked out our hot water tank."
linda L.
silver lake, ohio
"Jason was very efficient and friendly."
steve C.
cleveland, ohio
"Service appeared to be thorough."
david T.
cleveland heights, ohio
"Your guys were available soon after the request. They worked efficiently and cleaned up after."
tom G.
solon, ohio
terry U.
solon, ohio
"On time. Good explanations. Polite. Smart."
ingrid W.
munroe falls, ohio
"Called before arrival, very courteous and knowledgeable. Diagnosed problem quickly. Got the needed part and tested all to make sure it worked. Handled everything quickly and efficiently. Was able and willing to explain all to us. Thanks for good service!"
wendy G.
bedford heights, ohio
allyssa A.
bedford heights, ohio
"My technician was to arrive between 4-6 pm. He did not arrive until 10:30 PM. No one notified me that my technician would be late. I called 3 times. In addition, he was very rude."
robert K.
tallmadge, ohio
"Thomas explained everything to us and was very polite."
glenn H.
shaker heights, ohio
"Provided service and tune-up as expected but also took the time to fix issues that had been in place since the install. Great job by Thomas. I would recommend Thomas although I still have some reservations about Service Experts as a company that are from our original installation and problems with the rebate. My lower rating on questions #3 and #4 is not reflective of service that Thomas provided."
roberta B.
sagamore hills, ohio
"Didn't get a 10 because he kept trying to upsell us - we have used Service Experts for 10 years and have had you out to give us quotes - which we told the gentleman but he was persistent."
chuck C.
cuyahoga falls, ohio
"On time. Pleasant. Informed me of all services done and recommended."
timothy F.
stow, ohio
jim kath samodell S.
ravenna, ohio
"The tech was thorough and conscientious."
jeffrey M.
novelty, ohio
"Richard was very professional, good knowledge of product and answered all of our questions."
michelle H.
akron, ohio
"Thomas took the time to make sure we were aware of all the routine maintenance that needed to be done between services. He was very knowledgeable of the system we have in our home. We will definitely request him for our future tune-ups."
scott L.
willoughby, ohio
"Tom was very knowledgeable about the system and explain everything very well"
al J.
mayfield hts, ohio
"Very pleasant and efficient"
sarah G.
parma , ohio
"Quick, friendly service"
alan C.
streetsboro, ohio
"Notified before coming that on the way, arrived on-time,service very quick, informative, and thorough service."
ronald W.
cleveland, ohio
donna S.
south euclid, ohio
"Thomas did an outstanding job explaining the details of what he did to determine the reason for 'no heat'."
david T.
cleveland heights, ohio
"My daughter said you did a good job."
patricia A.
ravenna, ohio
"Matt was experienced and easy to talk with."
thanh V.
cleveland, ohio
"He tried to rip me off. The first technician quote $658.00(Mathew) and I agreed with the amount and the second technician (Thomas) He came and gave me a quote $1300.00 .He tried to find something that is not necessary to charge me more."
john G.
chagrin falls, ohio
"This is our second Furnace purchased from Service Experts. Overall rating of a 9 largely attributed to transparency of the salesman and warranty available on unit."
karese E.
independence, ohio
jacob G.
beachwood, ohio
jennifer S.
pepper pike, ohio
"Joe was timely and very helpful."
jon K.
cuyahoga falls, ohio