Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.5/5 stars based on 1,848 Reviews
tom G.
solon, ohio
mona M.
cleveland, ohio
"Didn't receive my filter for furnace"
mark A.
macedonia, ohio
judith A.
solon, ohio
"Dwayne was the technician who came to my house. He took time to explain clearly the answers to my questions. I feel he did a thorough job checking my furnace and cleaning my outside air conditioner."
ronald W.
cleveland, ohio
connie T.
garfield hts, ohio
"Tech was very professional, courteous and knowledgeable."
arnell S.
beachwood, ohio
"very kind and appeal to know his profession."
kate E.
euclid, ohio
"It has been over a week, it takes several calls to get someone out and whenever we are told someone will return they do not."
gabriel R.
aurora, ohio
"Tech was thorough and polite. Wore a mask the entire time."
andrew W.
brookpark, ohio
dierdre W.
east cleveland, ohio
"The technician was very professional polite and friendly. He answered all my questions in a manner which I could easily understand."
susan S.
south euclid, ohio
"Good service, on time."
kevin L.
highland heights, ohio
"Thank you"
cheryl F.
twinsburg, ohio
"Dwayne seemed very efficient He was very pleasant. I hope he can be scheduled each time I need service."
linda S.
mayfield heights, ohio
"Andy is very competent and professional. He answered all of my questions."
robert J.
cleveland hts, ohio
linda S.
mayfield heights , ohio
"Andy was on time, helpful and very professional. He answered all of my questions."
david G.
south euclid, ohio
don R.
highland heights, ohio
"Problem not solved. Waiting for a general manager Rich Brown to call since last Thursday. It is now the following Tuesday"
scott L.
willoughby, ohio
joanne / kimberly B.
garfield hts, ohio
"Samantha was on time, she worked efficiently, explained everything to me as she was doing it, answered all of my questions, and made sure I was completely satisfied with her service before she left."
beverly C.
bedford heights, ohio
"Always knowledgeable and professional."
denis L.
south euclid, ohio
"Completed the furnace check in timely manor. Very personable and helpful."
hayward S.
cleveland, ohio
joanne B.
garfield hts, ohio
"Tech was on time, completed the job quickly and efficiently, and answered all of my questions."
tom G.
solon, ohio
susan B.
reminderville, ohio
"It was a quick response for the appointment and the problem was fixed quickly as well!"
richard I.
shaker heights, ohio
"serviceman was on time, put on a mask at the door, worked efficiently, and then reported to me when he was done."
jim barb denk D.
bedford, ohio
william H.
richmond heights, ohio
"The number of times I had to call without receiving a call back. The fact that no one showed up to the first appointment. Everyone at your company blames each other. Falsified documents to our home warranty company."
cathy G.
solon, ohio
"On time, polite, explained what she did."
rita H.
bedford, ohio
"Both techs were very knowledgeable and helpful. Answered all my questions."
mike/nancy E.
chagrin falls, ohio
"This individual could not be any more perfect!! Very calm and colllected and able to explain information to us clearly...able to locate several problems that we were unaware of..and take steps to help us quickly.He has the perfect personality to deal with people and offer solutions....very likable."
john S.
chardon, ohio
"Polite, friendly, clean, knowledgeable and spoke of future with Service Experts"
larry J.
warrensville hts, ohio
"Knowledgeable tech"
musette V.
bratenahl, ohio
"Fixed! quickly. I would discount the rating more because the fix was even necessary, but I don't want to blame an equipment failure on the service people."
clubchampion G.
warrensville hts, ohio
"We have been having ongoing problems with our HVAC since May. Your tech has no called/no showed several times or does not answer the phone or return calls. We have had your company out multiple times over the past 3 months. Every time the unit gets "repaired" it ends up breaking down in less than 24 hours. We have sunk a lot of money into these repairs with no permanent solution. Extreme lack of communication before/during/after service visits. Several times the tech has left without telling anyone the status of repairs, if parts need to be ordered, or when they will come back. Extremely dissatisfied with everything."
susan B.
reminderville, ohio
cynthia E.
solon, ohio
"Are you kidding me right now, I purchased from you all and within 10 days, everything that the Tech touched within my A/C has stopped working, It took 2weeks calling and an angry text to Richard, the GM to get someone to call me back, then he sent someone to pasify my and she was not very good service , I do NOT have a A/C in my home right now, I am suffering in HEAT waiting for Thursday when I get a new A/C and still have to pay more money. Honestly I would be better off if I would not have gotten the Air Purifier or that little trap box for the water because I would STILL HAVE AIR IN MY HOME and not going to hotels for AIR.. That is my honest survey, I know no one is doing anything because they all have air and i am just an unsatisfied customer who has already paid cash"
tracy M.
shaker heights, ohio
jennifer S.
pepper pike, ohio
kristy M.
garfield hieghts, ohio
"HE WAS VERY EASY TO TALK TO - HONEST - I REALLY WAS IMPRESSED WITH HIS SERVICE."
mike H.
solon, ohio
"Because it deserved it"
charles V.
highland heights, ohio
"Thorough, knowledgeable and polite technician"
jeanne S.
bainbridge township, ohio
"Appt. made immediately"
katherine (rnt) (.
cleveland hts, ohio
gabriel R.
aurora, ohio
"Your tech is very pleasant and does a good job. This is the second house that we have used you, so we have been customers around 25 years. Why not a 10? Your pricing on filters is 3X what I can buy them for retail and your pricing on capacitors is over 10X what I can buy them for retail. I solved this problem by buying them myself and always having spares for when they are needed."
kim N.
chagrin falls, ohio
"Friendly and efficient. Very knowledgeable"
anthony C.
euclid, ohio
"Brian was professional and thorough. He explained the problem and answered my questions. He's the best HVAC tech I've encountered."
annette B.
bedford, ohio
"She was quick and efficient."
gusty R.
university heights, ohio
"Service man was extremely polite and professional."
tim P.
twinsburg, ohio
hayward S.
cleveland, ohio
"Prompt and professional!"
james T.
garfield heights, ohio
"Everything about my experience with your company was very displeasing to say the least. They're very disorganized, no communication between reps and repair men. The repairman left my old furnace filter that needed to be changed on my basement floor to my chagrin when I went into my basement later on , didn't carry petty cash so he kept my change.stood in my back yard staring at me waiting for me to pay while he held my paper receipt hostage until I paid. Maybe it was a barrier because of our cultural difference but with that being said Good Luck!!"
michael M.
seven hills, ohio
"Andrew was very professional and efficient."
dean P.
lyndhurst, ohio
steven S.
richmond hts, ohio
tracy M.
shaker heights, ohio
"There was no change. Temperature still doesnt get down to where its set"
don D.
willoughby, ohio
"I think you are rapeing me on the two pounds of Freon put in to my a/c unit... I think $300.00 a pound is a little excessive.. I don't think a 15lb. tank cost $9000.00.... I may after many years of being a service expert customer, I'm going to be start looking for someone else to service my systems.."
deb S.
euclid, ohio
"Found that a part was needed and scheduled it."
tony P.
mayfield heights, ohio
dennis D.
macedonia, ohio
"Personable and pleasant technician, who arrived on time. She appeared knowledgeable and well versed on our recent services."
mark R.
columbia station, ohio
"Docked a point because the tech arrived before I said I would be home."
sam L.
bedford, ohio
"She was Professional, efficient, new her stuff about the system we have and polite and friendly."
jacquelyn M.
akron, ohio
"Ian was very thorough."
gary B.
mentor, ohio
ann M.
tallmadge, ohio
becky H.
hudson, ohio
"Technician was unable to resolve several issues without calling supervisor for a second appointment. Was here two hours without resolving problems."
tawanah K.
cleveland, ohio
"Service is second to none"
steve D.
cleveland hts, ohio
"Tech was professional, courteous and informative."
james S.
lakewood, ohio
"the gentlemen came out and were very friendly. however, because of the outdoor temperature, the air conditioning unit would not turn on. they felt it was due to an internal system limit to prevent harming the entire unit. Andy was able to test the AC solenoid and it worked as expected. thus, we left with an understanding that once the temperatures rose, the system would either work correctly or not and i could call them back"
ronald R.
cuyahoga falls, ohio
"Ian was very good and took care of a repair that needed to be fixed. He was also very polite"
bruce R.
lakewood, ohio
"James was very negligible about all options for duckless systems. He reviewed with me all Service Experts guarantees for excellent service with their products."
melissa R.
cleveland heights, ohio
brenda S.
bedford hts, ohio
joanne M.
maple hts, ohio
"Excellent customer service. Knowledgeable and wuick working tech."
sheila W.
willoughby, ohio
"Expert service all around - nice, knowledgeable, Courteous, pleasant - quick."
laura S.
akron, ohio
"Everything seems to work well..."
kim T.
ashtabula, ohio
"Technician, Samantha, was thorough and friendly."
grace S.
bedford heights, ohio
john P.
cleveland hts, ohio
"Prompt, professional"
rosie P.
hudson, ohio
alvina S.
bedford heights, ohio
"Because my furnace was not fixed in a timely manner and I and my husband had to make 3 different calls after the initial call."
vanessa R.
cuyahoga falls, ohio
"Very friendly and easy to ask questions; was very thorough and attentive."
pat/iris M.
mantua, ohio
"Technician had to return as he did not have the correct filter for the unit"
declan K.
aurora, ohio
jeanne S.
bainbridge township, ohio
"When we went to the basement today, we found water all over the floor. When cleaning the AC the water must have leaked somehow."
susan B.
reminderville, ohio
bonnie C.
akron, ohio
"Dustin arrived on time, wore slippers and mask. Took care of the furnace, replaced a pad for the humidifier and cleaned up afterwards. Thank you Dustin."
mike cable C.
hudson, ohio
"explained what he was doing"
leigh C.
shaker heights, ohio
"Andrew is very efficient and completes his job."
david G.
south euclid, ohio
"Technician was very helpful"
diane H.
cleveland, ohio
"The service was caring and professional."
gary D.
cuyahoga falls, ohio
"Thorough"
denis L.
south euclid, ohio
"Did a complete evaluation of the air conditioning system. However, the Scheduling service was not very good. It was only with the 3rd person I spoke with that the schedule was actually done correctly. Two supposed visits never happened."
larry B.
south euclid, ohio
"I thought Samantha T came off as extremely proficient, knowledgeable of job, technically very sound. Her ability in conversation to offer solutions to a problem in her mannerism and tends to draw trust in her, especially when it's something you might not be prone to do."
ted G.
bratenahl, ohio
"Efficient, friendly, explained what he was doing."
michael T.
lyndhurst, ohio
"Tech did not find source of ammonia smell. Said not coming from furnace or air con."
dorrell E.
cleveland, ohio
"Samantha was respectful and courteous,she did the job she came to do diligently."
john S.
chardon, ohio
linda L.
silver lake, ohio
rosie P.
hudson, ohio
"Samantha explained everything very clearly and advised that sometimes Google Nest does not work well with Lennox furnaces."
michael T.
lyndhurst, ohio
"Samantha was very knowledgeable, new what the problem and remedy was right away."
rhonda S.
cleveland, ohio
robert B.
akron, ohio
joe D.
bedford, ohio
mr nieves N.
cleveland, ohio
"We called around 4 am and the tech didn't get here until 8 30 am"
mike S.
stow, ohio
william M.
mayfield village, ohio
"It was a pretty good job. I was a little disatisfied with the way the pipe tape was installed. It looked like it was wrapped the in the wrong direction."
tricia H.
akron, ohio
"All done expertly and went out of the way to see that we were taken care of."
walter D.
cuyahoga falls, ohio
"I told the guys that I was not pleased with the heat coming from the basement register and that I wanted to talk to someone about adding additional registers in the basement. They called the office. The "boss" said that he would personally come out at 2:00 pm the next day. Never showed up. Never called. I left a voicemail and have heard NOTHING in response. is this how you do business????"
devon S.
cleveland, ohio
"Services Experts personnel provided me with understandable information and explanations. They were very professional yet cordial. In doing their work they showed excellent work ethic and skill."
holly S.
brecksville, ohio
"Got the job done. Cleaned up"
kandace J.
euclid, ohio
"They were on time. Didn't have the filter size I needed but someone came out Monday and replaced"
james W.
bedford, ohio
dennis D.
macedonia, ohio
"When our furnace stopped dead in the cold, a tech was sent promptly. Unfortunately the fix only lasted 3 hours and we had to wait until the morning for another tech to respond. It took 9 hours to fix the problem and $650.00. The next day we received a call re. annual servicing to be done. The scheduler was pretty persistent, even after I explained we had a tech out twice on 2 consecutive days. So on Monday they sent Ian out for the third time! Over the weekend a rattling started of the parts installed. By the 3rd visit we were pretty much done with lengthy service calls and opted to wait until the spring for the problem to be rectified-our choice, not Ians."
susan F.
north olmsted, ohio
karen B.
cleveland, ohio
"Professional and efficient service. Technician explained how to care for furnace."
frank B.
sagamore hills, ohio
alan mar stauffer S.
tallmadge, ohio
"Informed, professional, friendly and courteous."
mrs stoneman S.
kent, ohio
"Quick service Professional"
c gronick G.
s euclid, ohio
"We got Samantha as our tech. . She is so good, we had confusion about the appointment but it worked out. I felt badly I couldn't visit with her but I am staying away from everyone due to the Covid. I feel very comfortable with her company and have great faith in her professional abilities."
theresa G.
aurora, ohio
"Rich was excellent"
beverly C.
bedford heights, ohio
"On time, professional and polite service, Technicians were knowleable."
jerry C.
ravenna, ohio
larisa B.
silver lake, ohio
dean P.
lyndhurst, ohio
"Everyone did a great job. I would recommend them to anyone. They are professional, friendly, and seem to really care about their customers."
mary N.
lyndhurst, ohio
luann W.
cleveland heights, ohio
kevin S.
cleveland hts, ohio
"Professional, knowledgeable technician"
james A.
middlefield, ohio
"he never gave up, came in early"
jeanetta H.
warrensvl hts, ohio
"A few days ago, Samantha repaired our furnace. I made her aware that we were unhappy with our new tankless water heater. It took too long to heat up & once it did heat up, water cooled down fast. She also notice a leak in an over head pipe. She came back couple days later to repair the leak & make some adjustments to the tank. The water is hotter & stays hotter a little longer now. The hot water still takes longer than our old tank to heat up but the adjustments she made is an improvement."
jeanetta H.
warrensvl hts, ohio
"The technician Samantha called to let us know she was on her way to repair our furnace which stopped working that morning. She was very polite & answered all our questions."
timothy F.
stow, ohio
"He was very friendly, helpfull and knew what he was doing."
chris M.
south euclid, ohio
"Came quickly found the problem immediately spent time locating a part drove to Streetsboro to retrieve it and fixed my furnace. What more could one want?"
chuck M.
streetsboro, ohio
"Andy and on the first visit Sammy diagnosed our problem and told us hed order the parts and theyd be put in as soon as they were available"
don D.
willoughby, ohio
pat R.
uniontown, ohio
chandrakant P.
cleveland, ohio
"It was good service. The person who came for service was helpful and informative."
don R.
highland heights, ohio
"Andrew was on time, courteous, and probably one of the most knowledgeable technicians that ever came to my house. He walked me through everything he did and why he did it. If I could request him for every visit, I certainly would."
joe M.
hudson, ohio
donald V.
uniontown, ohio
"Ian was very professional and friendly. He gave an explanation of what he was checking and explained the furnace checkup process."
harold W.
stow, ohio
frances K.
bedford heights, ohio
"Waiting for 3 weeks for an invoice."
bruce A.
hudson, ohio
"He answered all my questions about my leaking humidifier, which is attached to the furnace."
ray J.
chagrin falls, ohio
amy K.
south euclid, ohio
"Technician answered all questions. He was polite and professional."
nancy F.
cleveland, ohio
sarah G.
parma, ohio
"Quick and easy"
jane T.
south euclid, ohio
"The technician arrived on time, she performed her tasks professionally, and her interaction with me was pleasant and informative."
tony P.
mayfield heights, ohio
"Technician was helpful, showed respect Nd knowledge"
steve C.
akron, ohio
"Tech was thorough and educated me on all my questions"
mike C.
kent, ohio
"Very nice. Efficient. Was quick. Followed COVID mask wearing protocols."
michelle M.
willoughby, ohio
"Excellent service!!"
dr & ma kaiser K.
stow, ohio
"Ian is always very courteous, professional and friendly. He always gives us a thorough explanation of what he is doing/checking and tells us why."
deb B.
streetsboro, ohio
"Love the furnace, cant say the same for the installation, there are gaps in seams of metal work that allows a lot of heat to escape, taping or caulking of seams is missing - wish I could send you pictures ! Shame, Service Experts had done excellent service in the past"
michael Y.
highland heights, ohio
"Tech came on time and seemed to do an efficient job."
charles H.
madison, ohio
"Work not complete what was done was not complete"
valerie S.
cleveland hts., ohio
pat/iris M.
mantua, ohio
"Technician quickly determined the problem and resolved the issue"
patrick H.
bedford hts, ohio
maureen C.
chagrin falls, ohio
"The technician and service were fine. But a possible replacement of the blower capacitor was recommended for $141. This part costs 10-15 dollars. The additional charge is excessive."
jim M.
stow, ohio
connie T.
garfield hts, ohio
"Very professional, courteous and expedient."
john P.
ravenna, ohio
"she came in and did what she had to very well"
maggie K.
kent, ohio
charles V.
bedford, ohio
"The technician was very early very efficient and accurate did a great job"
mary elizabeth E.
cuyahoga falls, ohio
"Ian seemed to be doing a very thorough job, and explained to me what he had checked."
alan mar stauffer S.
tallmadge, ohio
"Did a thorough job and was friendly."
mrs stoneman S.
kent, ohio
"Very pleasant and efficient in service."
tom G.
solon, ohio
"Sammy was very professional."
denise D.
hiram, ohio
mark H.
akron, ohio
"Called ahead, showed up on time, thoroughly inspected the unit..."
ted G.
bratenahl, ohio
john K.
bentleyville, ohio
chuck M.
streetsboro, ohio
ron A.
chagrin falls, ohio
"The technician was very professional and Im great full when she found a gas leak."
devon S.
cleveland, ohio
"On time arrival. Courteous technician."
ronald R.
cuyahoga falls, ohio
"They come on time and are good with checking the equipment"
gilda F.
south euclid, ohio
deborah D.
pepper pike, ohio
"Technician #1 entered my house without a mask. I brought him one. He wasn't able to fix my hot water heater. He said there were a few other guys who were better at tanks then him. I had to prompt him to make appt for that technician. Technician #2 - Didn't know why he'd been sent. Said I needed new tank. I had to ask to see options and pricing. He didn't have brochure to give me listing different products so he showed me a manual from the truck. I said I needed some time to research the tank and to call after his next appointment to schedule to come back. I never heard from anyone. I had another HVAC company install a tank the next day. Poor service lost the business"
linda S.
mayfield heights, ohio
"Samantha is very professional. She arrived on time and did a thorough check of the furnace."
laura S.
akron, ohio
dawn S.
berea, ohio
cheryl F.
twinsburg, ohio
tim M.
mayfield hts, ohio
rafi M.
university heights, ohio
michael P.
cleveland, ohio
"Our technician called ahead, showed up on time, diagnosed the problem quickly and had our AC back up and running in no time."
patricia G.
south euclid, ohio
"SAMANTHA IS ALWAYS FRIENDLY AND PROFESSIONAL. I RENEW THE SERVICE CONTRACT BECAUSE OF HER."
reece P.
stow, ohio
"Profesional and thriough with PM"
cindy V.
avon lake, ohio
"the consultant was friendly, answered my questions"
doug S.
uniontown, ohio
"technician stepped in dog poop then came inside w/out putting on protective covers, tracking it on tile floor & 2 area rugs."
anne R.
kent, ohio
elizabeth F.
parma, ohio
"The technician was very friendly and knowledgeable, explained the problem and the steps she would have to take to fix it, wore her mask and was respectful of our living space, and was overall a delight to work with! It was a pleasure to have her in our house, which is a vary rare thing!"
david B.
cleveland heights, ohio
"Very nice repairman."
john K.
orange village, ohio
"Dustin was great. He answered all my question ! Very satisfied. John"
sharon A.
parma, ohio
"Knew what he was doing and knew what was wrong. Answered all my question"
gene M.
mentor, ohio
tim M.
mayfield hts, ohio
"I believe techs name was Kevin. Very nice to work with and quickly analyzed the problem. I forgot to give him a $50.00 off coupon, which billing is going to credit per phone confirmation."
larry B.
south euclid, ohio
"Tech thoroughly professional, proficient, pleasant in personality and very helpful as it pertains to the questions I and my wife had."
penny L.
solon, ohio
"Alex, in the office had told me both furnace and AC could be checked this visit, but technician only had order for AC"
andrew W.
brookpark, ohio
musette V.
bratenahl, ohio
"The technician was kind and sympathetic. She is actually the person who installed the incredibly expensive piece of crap thermostat that has caused all this trouble, but it isn't her fault."
dennis D.
macedonia, ohio
"She provided reassurance that the noise we were hearing was a normal sound for the compressor."
ellenor S.
aurora, ohio
"Courtesy"
rhonda S.
cleveland, ohio
"The HVAC problem caused water leaking that soaked the carpet. Unfortunately the company did not give the technician a wet vac to suck up the water. Now the carpet smells moldly. They had to come twice to fix the problem and neither time did they have a wet vac. It was a brand new HVAC unit and started leaking within a week. I bought the service plan so I will to using the service at least for the duration of that contract."
daniel S.
ravenna, ohio
thuc P.
north ridgeville oh, ohio
richard I.
shaker heights, ohio
"Samantha is extremely good at her job and very easy to communicate with. When she didn't have a part that was needed she arranged another appointment within days of her first visit."
steve C.
akron, ohio
"On time,courteous and explain problem without over selling!"
elmcroftsagamore H.
northfield, ohio
"fantastic service and want the same tech who came out honest and straight up I want to offer the service contract for the building to this tech and your company"
ethline S.
bedford heights, ohio
"Very thorough"
donna C.
warrensville heights, ohio
"He answered all question"
denise D.
hiram, ohio
michael H.
stow, ohio
"Samantha experienced and knowledgeable."
joanne M.
maple heights, ohio
"Samantha was extremely friendly and knowledgeable. She could talk and work at the same time too."
erika W.
south euclid, ohio
"Sales was a no show, never called"
radian B.
beach wood, ohio
emily L.
akron, ohio
"SE was very responsive and got someone out quickly. There was a scheduling error which was resolved quickly. Samantha was amazing and got our AC working again quickly."
musette V.
bratenahl, ohio
"Although the technical duties performed were good, the technician seemed unaware of some basic behaviors necessary in these COVID times. He touched many surfaces - walls, table, tops of chairs - probably not realizing what he was doing. Just as my husband was paying, he powered his mask, wiped his nose and used the same hand to give the stylus to my husband. We were a appalled. Nice enough guy - just needs some basic training on respect."
susan P.
akron, ohio
"The technician noticed a problem with frayed wires on my A/C unit and took care of it immediately. He canceled other appointments so it could be fixed right away."
barbara G.
kent, ohio
carmen M.
beechwood, ohio
"Please set up an appointment to install water exhaust"
james S.
amherst, ohio
"Prompt efficient service."
clarence C.
kent, ohio
"Tec. was very good and told me of all problems that may be come up"
kathleen D.
stow, ohio
mary ostroski O.
akron, ohio
"arrived on time, completed work efficiently, let us know when he was done, very friendly"
kenneth S.
bedford, ohio
"He sounded like a used car salesman"
robert B.
solon, ohio
"Personable as well as knowledgeable!"
dennis M.
atwater, ohio
geoff S.
berea, ohio
"The technician was late and not friendly or personable at all. He barely talked so I wasnt sure what he was doing. He didnt explain anything unless I asked specific questions and even then his response was very brief. I am used to much friendlier technicians from this company and was disappointed."
anne R.
kent, ohio
ronald J.
stow, ohio
"The technician thoroughly washed and cleaned the Air Conditioning unit and filters."
stephanie O.
stow, ohio
"The technician was wonderful but scheduling the appointment was a nightmare. They finally showed up on the 4th try"
deborah S.
aurora, ohio
suzette C.
mayfield hts, ohio
"I had an appointment the week before and no one called to tell me it had been cancelled. I called them."
sam L.
bedford, ohio
"He was professional, courteous and efficient in checking our air conditioner."
andy T.
willoughby hills, ohio
linda L.
silver lake, ohio
gladys E.
university heights, ohio
mr oppelt O.
hudson, ohio
"the tech told us we had a leak and our system was too old to salvage. Argued with me over te trip fee when i was told by the office there was not one if i renewed membership. Brought in Justin to quote a new system ranging from 5100 to 10000 .......brought in another company and there is NO LEAK! THe system is fine and simply needed cleaned from the cottonwood etc and serviced. when we are ready for a new system--they quoted 3400 on the SAME system you did and all work included. SHAME ON YOU for not addressing the issue and trying to upsell us! CANCEL MEMBERSHIP! I left a message at your office and was assured check would be shredded."
greg S.
doylestown, ohio
john T.
fairlawn, ohio
"Our Service Technician (Dustin) was courteous, serious about his work, efficient, and professional. Excellent job. However, we had a little bit of trouble getting scheduled, i.e., had to schedule twice as their was a no-show on the first attempt. No big problem as I am retired but FYI."
alan mar stauffer S.
tallmadge, ohio
"I very specifically told the scheduler to make sure that the tech brought filters for our system, but the tech never got that information. Fortunately, it turns out I still had some that I didn't know about. Aside from that, Derek did great and was very professional. On a side note, I find it annoying that in all of your communications you call yourself SE. It took be a couple of minutes to figure out who was asking me to fill out a survey on their service. You shouldn't expect someone who deals with you maybe twice a year to just know that SE stands for Service Experts."
ron I.
munroe falls, ohio
rhoda R.
warrensville heights, ohio
"Rep was very efficient. went right to work and finished up with no issues or concerns"
gary S.
kent, ohio
"Although the technician was friendly, he clearly was not effective. The scheduling and lack of professionalism in all aspect of the business should be embarrassing. I will spread the news to anyone who'll listen, avoid service experts at all costs."
teddi L.
atwater, ohio
"Was happy with service"
albert O.
euclid, ohio
"Better than the company I had before."
reed S.
aurora, ohio
"They were courteous, thorough and respectful of our home."
ron A.
chagrin falls, ohio
"I am concerned about this service call because the technician never came into the house see the furnaces when all past spring service calls have. Also, I asked the technician to look at one of my thermostats because I believe there is a problem and he indicated that could not look at it but would call my request into Service Experts and no one has contacted me."
bob & cathi M.
uniontown, ohio
"Ian was timely, professional and polite. He did an extremely thorough inspection in spite of the fact that is was in a pouring rainstorm."
leonor G.
north olmstead, ohio
"Did not show up or call the first day you were to come. And can't get part and will now come back in 4 days"
ronald R.
cuyahoga falls, ohio
"She was late due to an emergency and apologized and got right on checking my equipment and was very friendly. I knew about the emergency off called me."
tom G.
solon, ohio
nikki S.
twinsburg, ohio
"The service was never performed because after waiting 2 1/2 hours (1/2 hour after latest scheduled arrival time) I had to call the technician and find out he didn't even leave his last stop yet. I was told he was on his way 30 minutes prior to that. I told him not to come. I called the office, again, and asked to speak to a manager. I was told the manager was not there. I asked for them to have the manager call me as soon as possible. I'm still waiting for that call."
jerold N.
clevland hts, ohio
"Was Joe finallly showed up, he did a good job but getting him or any tech here was worse than pulling teeth."
heather L.
mentor, ohio
"Something wasn't installed properly and now our basement has puddles which ruined some of our stuff. We couldn't even use our equipment which we spent thousands on. The repair people were scheduled between 8-10 but still haven't showed up. Went to work late due to the water damage and had to come home early from work early for repairs and lost money."
brenda W.
mogadore, ohio
toni R.
cuayhoga falls, ohio
"Nothing was done...you sent a tech and sales person out here to tell me I needed a new air conditioner, I already knew that. Then charged me $99 to tell me that... absolutely nothing was done"
james B.
stow, ohio
"The ratings are no reflection on the technician who serviced the AC system at my property, but rather the confused billing department in the office at Warrensville Heights which continues to send bills for a maintenance contract that has already been paid for the next 3 years."
paul B.
highland hts, ohio
timothy F.
stow, ohio
jennifer H.
akron, ohio
"She made sure she throughly found out the issue on my air conditioner and made sure it will he fixed properly. She also made sure she always wore a mask when near me."
randall R.
orange, ohio
"My AC motor, under warranty, was replaced. The Technician showed up 20 minutes late at 12.20 and left at 1:30. For the little over an hour labor, I was charged $377.00. No many professions earn $377 per hour. Through your company, I purchased a furnace and AC, water heater, disposal and service contract. And I still have not have my annual service check up and it is almost June."
louise G.
akron, ohio
sarah G.
parma, ohio
"Tech was just coming back to work and mentioned things like I dont know, my manager didnt tell me. Also, he didnt wear his mask consistently and made a comment that he assumes no one here is sick anyway. But doesnt realize its for our safety too, not just his! He also took a lot longer than techs have taken for regular maintenance in the past."
keith H.
ravenna, ohio
"Dustin was very prompt and courteous."
robert T.
bedford, ohio
"The tech tested everything and explained what he was doing and why."
brendan W.
hudson, ohio
"The technician was very nice, she was in and out quickly."
dick C.
kent, ohio
"Thorough check in a short time."
tom G.
tallmadge, ohio
"Andy and Kimmy were real good at keeping me informed of the appointment time/date during the current Covin Pandemic. Andy was very informative and thourough."
rebecca L.
norton, ohio
"2 days in a row. Tech never showed up to give estimate. I sat for 2 days and I called him the first day , he claimed office messed up the address. But no phone call to verify ."
greg D.
university heights, ohio
david K.
beachwood, ohio
"Andy installed our system, he is extremely knowledgable, courteous and pleasant."
bruce B.
beachwood, ohio
james M.
hudson, ohio
"Wonderful service !!!"
jim C.
lakewood, ohio
tim M.
mayfield hts, ohio
"Thorough and pleasure to work with her."
john S.
chardon, ohio
"Seemed knowledgable. Efficient, courteous."
dennis D.
macedonia, ohio
"Polite, knowledgeable and kept us informed of findings and let us know the status of our service contract."
steve C.
cleveland, ohio
laura S.
akron, ohio
marianne F.
south euclid, ohio
"She arrived on time, checked out the system and replaced the filter, and even turned off the lights before she left, saving me a trip to the basement!"
wayne G.
copley, ohio
"Work was done well."
robert C.
chesterland, ohio
ernest M.
east cleveland, ohio
"The tech was very courteous and knowledgeable."
margaret M.
akron, ohio
"Technician was very friendly, knowledgeable and efficient."
jacqueline O.
euclid, ohio
"Tech was prompt, knowledgeable, shared a lot of tips about furnace and hot water tank maintenance."
loretta P.
ravenna, ohio
"I didn"t get my reciept for renwal contract"
louis P.
hudson, ohio
"PLEASE remind Dustin to keep 6' distance from the customer. Thank you."
dolores C.
aurora, ohio
"Samantha is a great service technician. She promptly diagnosed what was wrong with my furnace and installed the part that was needed to get my furnace up and running. Due to a problem I experienced with Service Experts last summer, I was somewhat hesitant contacting them, but this time around, they took care of my furnace problem promptly."
marvin C.
hiram, ohio
mary elizabeth (beth) R.
cuyahoga falls, ohio
"They found several issues with my AC condenser and were able to explain the problems well enough that I felt comfortable in the repair decisions that I made. And your workers are ALWAYS very polite and considerate."
gene M.
mentor, ohio
"Everything was good to go"
david P.
lakewood, ohio
leonor G.
north olmstead, ohio
mark S.
chagrin falls, ohio
"I liked our service tech and I was pleased that he didn't just run through a list of check points but seemed to take time at each point. He found a problem in the placement of the power box for the air con and showed me exactly what needed to be done to repair it and assured me that it would happen soon."
paul R.
hinckley, ohio
"because DUSTIN was very therow."
dante S.
northfield, ohio
"Prompt, clean and very thorough."
deb S.
euclid, ohio
"Technician explained everything."
randall R.
orange, ohio
"Dwayne went out of his way to help me!"
kathlyn M.
bedford heights, ohio
"Went above her job and fixed my problem"
mr parker P.
bedford hts., ohio
alan & marcia S.
tallmadge, ohio
"Dustin made an easy mistake, but immediately owned up to it without trying to cover anything up. Your company backed him up and sent Samantha to help make everything right. Both were very professional."
rosica G.
aurora, ohio
"The technician went to 75 Brighton Drive in Akron, OH not 75 Brighton Drive in Aurora, OH"
chase T.
willoughby, ohio
patrick H.
bedford hts, ohio
ron A.
chagrin falls, ohio
donanld C.
solon, ohio
"Friendly and professional"
jonathan M.
uniontown, ohio
"I had called you guys originally because google had recommended you however your first service technician came out and set up the thermostat and I had air when I was supposed to have heat. I had to take the whole thing apart and put my original thermostat back up as it was supposed to be cold the next day. I called your customer service number and was basically told it was my fault and I would charged another fee. I called back and set up a appointment for you to come out the following day pretty much had to do everything myself figured out where the issue was in the wiring was in the initial setup and fix it myself. Not a goood use of 99 dollars at all"
david R.
akron, ohio
alex L.
cleveland, ohio
"Polite, punctual and informative!"
reed S.
aurora, ohio
"Team was polite and installation works fine. It took twice as long as expected but they minimized the inconvenience. They were late arriving with no communications."
dawn S.
berea, ohio
"Samantha is a rock star, very professional, very helpful in every way!!"
rich P.
lakewood, ohio
"Ian was very polite,courteous,and a hard worker. he didn't leave my house until the job was done right. Could not have a better person then Ian working on my furnace."
randall R.
orange, ohio
"Jason provided his cell phone so I could get any Questions answered during off hours"
michele T.
solon, ohio
"Andrew is an excellent , knowledgeable technician . We appreciate his above and beyond customer service !"
reece P.
stow, ohio
donna B.
chagrin falls, ohio
doug C.
akron, ohio
"he did the furnace tune up competently"
marissa F.
solon, ohio
"I had an issue before, but the manager (Alex, I believe) called to apologize and correct the mistake. I appreciated him wanting to rectify the situation. Dustin was prompt and professional."
paul T.
mayfield hts, ohio
"Super professional service"
david G.
south euclid, ohio
"IAN, actually showed me how to maintain my new furnace and walk me thru how to replace aprilair filter. when furnace was installed, this was not told to me.... IAN was GREAT"
david T.
cleveland heights, ohio
"The arrangements were easy to make and the service tech kept me informed of his arrival time."
laura R.
south euclid, ohio
onnie F.
canal fulton, ohio
"1st tech miss diagnosed my furnace, which I had to call another tech out hours later and I found out that I had a cracked heater core which could be leaking deadly carbon monoxide. After that I needed a new furnace so they sent a salesman out and gave me the most ridiculous quote ever!!! $8195 or $126 a month for 10 years!! The furnace retails for $6500, you have to be kidding me. Trying to scam people!! I called another company and they took care of me like a guest and not prey. You should look at your pricing and consider trying to compete in a professional manner. What a joke!"
a.r. M.
hudson, ohio
steve L.
cleveland, ohio
"Very professional and friendly explained the whole process"
patricia G.
s euclid, ohio
"Samantha was so very efficient with a friendly attitude. She answered questions and performed her work so well. Her whole demeanor was a pleasant experience. We have been customers a long time and have had a multitude of service people in our home, she was such an exceptional person, easy to talk to, helpful . I will aways promote Service Experts as long as I know Samantha will be the one coming to my home. Patt Gronick"
arnell S.
beachwood, ohio
jacob M.
hudson, ohio
"This was a smart tech from service experts. I could see that his prior experience in Army helped in do with what he has and taking initiative to figure out what to do w/o having all the required eqpt. Very happy to see his can do attitude. In the past, I had seen some real bad techs from your organization. This was a welcome change."
joe M.
hudson, ohio
marissa F.
solon, ohio
"My furnace was serviced on November 25 by Dustin, and he recommended I replace the capacitor. I called the first week of January to schedule the capacitor replacement... Dwayne came out and was very nice, but he did ANOTHER tuneup! And he said everything was fine. Im frustrated that (1) two techs have me different advice about replacing the capacitor (2) that I was given a second unnecessary tuneup instead of what I called to have done (3) that I had to pay/use my prepaid visit for a tuneup I didnt want or need."
mark P.
willoughby, ohio
"I was told I would receive a call last Thursday and Im still waiting."
rohan B.
stow, ohio
"Too many changes."
kelly J.
chagrin falls, ohio
kathleen V.
cleveland hts., ohio
diane S.
chagrin falls, ohio
"Technician was very knowledgeable and professional and pleasant"
diane S.
aurora, ohio
jacob G.
beachwood, ohio
"Very courteous and explained well"
dan H.
gates mills, ohio
wesley W.
fairview park, ohio
"Great service from the technician. Very polite and explanatory. Did a thorough job and allowed me to carry on making dinner."
lesa R.
akron, ohio
"On-time, very nice, stayed to make sure furnace cycled on snd off"
mr ruhland R.
solon, ohio
"Andy, the service technician, took his time to explain the issue with my furnace and had it fixed quickly."
deb S.
euclid, ohio
"The young lady saw exactly what our issue was and swapped out our thermostat and our unit was up and running within minutes."
richard B.
richmond heights, ohio
"He wasn't as thorough as other techs that worked on our furnace. Plus he put the cover on the pressure valve which caused problems down the road. That caused us to call Service Experts about a service code and the woman was very little help to us. That call was around four p.m. on 12/6/2019."
deborah D.
pepper pike, ohio
"Last minute appt and he knew I had a time crunch"
jerry M.
ravenna, ohio
"the guys are great who come out. getting ready to call again tonight furnace is doing the same thing that they have been out here 5times."
michael F.
akron, ohio
jay S.
pepper pike, ohio
"Competence, thoroughness, promptness"
mrs mangla M.
highland heights, ohio
janet H.
tallmadge, ohio
"The tech was efficient when he got here but he was delayed"
greg O.
twinsburg, ohio
dan N.
stow, ohio
"Tech was very helpful"
jane T.
south euclid, ohio
"As usual service was complete, professional, and Ian described what he was doing and why."
paul K.
akron, ohio
"Ian did a good job and was considerate of my property"
bruce P.
willoughby, ohio
"he knew what to do to fix problem"
irma C.
cleveland, ohio
bob M.
uniontown, washington
"Dustin, our Technician, was Professional, Polite and Thorough. My only disappointment was the difficulty I had in scheduling the service."
kent S.
akron, ohio
"Appointment was nearly one hour later than was suppose to be. The technician was nice but a little different. Nothing bad just different"
jim lynn anderson A.
akron, ohio
"Good service, but cancelled original trip without notification. I called to find out and reschedule. Below questions based on the rescheduled visit."
don R.
highland heights, ohio
"Sam is the best technician I have had in all the years of being serviced by you. She informs us of things NO ONE HAS EVER TOLD US!!! We NEVER knew that we had to change the water filter on the furnace every year - it has never been changed. YUK. It will be from now on."
dana L.
hudson, ohio
karen de grund G.
brimfield, ohio
loretta P.
ravenna, ohio
"On time friendly, did a good job"
jeff R.
aurora, ohio
vanessa R.
cuyahoga falls, ohio
"Technician made sure I was aware of the care needed for the heating and recommended the precautions needed in taking care of my heating unit. I was very satisfied with the advice from both the technician, Jason and the home health representative, Jason."
jeff M.
hudson, ohio
tom G.
tallmadge, ohio
"Checkup was efficient and thorough."
ronald R.
cuyahoga falls, ohio
"Andy was on time and called to ask if he could come a little early."
bernestine E.
akron, ohio
"3days of miscommunication on times & rates"
nokisha T.
garfield heights, ohio
"My heat is still not working"
john V.
cuyahoga falls, ohio
"Joe is always professional and very experienced. Great job"
audrey B.
bedford hts, ohio
"The second Rep that was sent out on 11-13-19, was very knowledgeable and corrected the problem that I have had issues with for the last year. The young man that came out on 11-12-19, was not very knowledgeable of my problem. I just want to the young man !! NOW I HAVE HEAT I WAS CONTINUE TO USE YOU SERVICES AND I HAVE RECOMMENDED TO ONE OF MY CO-WORKER. And please note that THOMAS was also good !!"
gail B.
lyndhurst, ohio
"On time and was careful about snow"
maureen C.
chagrin falls, ohio
"Scheduling was poor. Technician was great."
joe G.
chagrin falls, ohio
"God service,fair price, technician explained potential issues with my furnace."
robert b leland L.
kent, ohio
carlos L.
strongsville, ohio
"Call scheduling/appointment experience was the worse experience. Poor coordination between Texas and Ohio dispatch. Alex - the manager calls the night before to reschedule my appointment because you all screwed up. I took the morning off work to be here (not easy). On top of that, the crew shows up hours late. A National company of "Service Experts" that makes me laugh. I have gotten better service from a mom and pop HVAC company working out of their garage. Very disappointed. I didn't even a copy of the receipt (work order) for my records to prove work was done this year. I called for it, I didn't get a return call or email. I'm so glad I didn't buy a new Lennox unit from you guys. I'm pretty sure no one is going to read these comments and take accountability."
jerold N.
clevland hts, ohio
"Eric was the third person to come out. There had been a misunderstanding as the first two people didn't know the type of heating system we had. Eric did a great job, however, he was supposed to bring me a new remote controller for my air conditining system. Apparently he made an appointment but I wsn't notified when it was and was not home that day. I called you and was told that someone would call me back about it. No one did. I am still waiting for my remote."
steve and marty K.
stow, ohio
"Ian was very professional, courteous, and thorough. He explained everything he was doing and why."
jerry M.
ravenna, ohio
"have used them for many years. always very helpful"
steve H.
mentor, ohio
"Joe was very professional, knowledgeable, and very informative. He accessed our problem, and made the necessary repairs. Very pleased with the results."
rich P.
north olmsted, ohio
"the services person was on time and and answer all my questions regarding the service that he provided for me. Also very polite and helpful.Outstanding person."
clarence C.
kent, ohio
"He was very good and entertained me"
richard H.
beachwood, ohio
steve C.
cleveland, ohio
"He damaged my garage when he drove into my garage! I reported this matter to Service Experts promptly."
amy dan stankavich S.
ravenna, ohio
"Ian explained to me exactly what he was going to do and even have me a quick lesson on the workings of a furnace and what to look for."
susan S.
canton, ohio
"Even though there was a scheduling glitch, the technician came later in the day and did our fall furnace tune-up. He was very efficient and el=xplained what he checked."
earl W.
euclid, ohio
"Very good and very efficient"
raymond W.
cleveland, ohio
"your tech did a good job skill"
ray H.
akron, ohio
"Very pleasant accommodating to my questions"
james B.
maple hts, ohio
bruce A.
hudson, ohio
"The furnace was working before his visit and it continues to work. He said it is in good working condition, which is good. I assume he did what he was supposed to do. Unfortunately, he could not help me with the leaking dehumidifier problem that I have."
charles H.
madison, ohio
"Service technician repeatedly underestimated completion time."