Service Experts Heating & Air Conditioning Reviews

"Quick responce to a problem with AC unit."

"Good service friendly tech"

"He was on the dote on time, he explained to me something about my control panel that NO one else did, after it was installed and services many times."

"Knowledgeable, personable, helpful in explaining what he was doing and genuinely pleasant to talk with any of my heating and water temp with my water heater. Absolutely a pleasure to both men who did my service for seasonal check-up of heating system."

"Dustin was on time and explained everything he was doing. Very professional"

"Knowledgeable and pleasant"

"Courteous and friendly technician. Took the time to explain what he was doing and answered my questions."

"On 9/20/23 I was lucky enough to have two technicians scheduled. Andrew (for Furnace) and Chuck (for plumbing) both arrived about the same time. Both were friendly, professional, had respect for my property, and above all both were knowledgeable, did a great job in a timely manner, and offered useful plumbing & heating tips. Kudos to Andrew and Chuck. Good work (and employees) are appreciated!"

"Dustin did a good job I had told the perdon when I scheduled appt that I did not have a filter it would save an extra trip for routine service if the correct size filter would have been available."

"always thorough and professional and answer all my questions"

"excellent service and did everything I asked and also fixed my air conditioner"

"Randall was professional, thorough and expedient. He detected a small gas leak at the connector and with my permission, fixed it. He explained it well and showed me the pictures/video which helped me make a decision. I trust the technicians from Service Experts."

"I am not very mechanical, or tech savvy so I always appreciate the simplest explanations. Dustin was prompt, professional and explained everything I needed to know. Thank you"

"He only came to check on the water tank and clean it out to ensure it was running well and it was fine!"

"As always, Andrew was great. Job well done."

"Great service"

"Dustin and Jeff were very professional and knowledgeable and the reason I gave a 9 is there always room for improvement."

"Informative, professional and expedient"

"Chuck was nice and knowledgeable."

"No issue with the technician, but this was supposed to be for the annual furnace inspection which requires a different technician. The scheduling was screwed up by the person making the appointment. Everything had to be rescheduled."

"Andrew was on time, knowledgeable, clean abd efficient"

"The technician was professional, friendly and easy to work with. He is the same person that comes every year so we really feel that we know him like family."

"Matt was through, pleasant, answered all my Questions and apologized for his delayed arrival."

"Very informative. Nice and efficient."

"Consistent service for almost 10 years"

"Joe was so on top of finding the problem. I trust Joe 100% with his expertise. I will always ask for Joe for all my services in future! Amber was great too on phone service requests."

"I was hoping the system would work afterward"

"Mister Robinson was very professional and informative."

"Excellent communication and consideration on the phone and in person."

"He did the job assigned"

"Technician explained to me what areas he was testing and informed me about any concerns he had about my furnace."

"Fast service and Mathew was very professional and friendly"

"Charles was awesome! He found the leak in his first few minutes in the house. Thank you Charles!"

"Problem was diagnosed, scheduling was easy and quick."

"You havent been since last November"

"He was nice, and let me know he was going to be later than expected."

"Tech was quiet and kept to himself. Not friendly but not rude."

"Good"

"Hi Service Experts, I had Chuck the plumber and Randall the heating and cooling technician. They were both very nice and professional. They explained everything and took time to show me any likely repairs I would need! I gave them a rating of 9 only because nobody's perfect. There is always room for improvement. They were both great! I would definitely recommend them to friends and family! Thank you, Amy Suarez"

"Randall was very professional,courteous and a very hard worker He gets the job done answers all my questions with an explanation Randall called before arriving he was prompt on his return on getting the part I needed for my furnace I would request Randall for any future jobs"

"Very thorough."

"Very prompt and respectful."

"Technician was very good and nice."

"The person that I talked to on the phone did not inform me that there was a trip charge ($99) when I made my appointment and there still was no mention of the trip charge when the follow up email was sent to verify my appointment day/time"

"Dwayne was friendly, on time and kept me well informed of what he was doing."

"Such a. Pleasant young man. Very thorough"

"I talked to Andrew the technician. Explained to me what was going on and the options that were available to me. I appreciate that , and my wife also . Thank you."

"Did a great job on my water heater last year BUT...you need to update your flyers , it reads you 'remodel bathrooms , complete tubs and shower installations " and you don't . I waited 2 weeks for this apt only to find out you don't do this sort of work"

"fix my problem and answer all"

"The technician that installed my thankless hot water heater was great (Matt). The gentlemen I talked to when I ordered it mentioned I would have instant hot water, I still do not. I was also not aware the machine would be making a motor sound periodically throughout the day, which that is not a issue. I am not getting the instant hot water I was expecting. Matt did a great job with the installation, very pleasant."

"Alonzo was very polite and professional, he did alot if things that not one person before ever did. I felt comfortable, he was very nice. I hope he will always be the person to service my heat and air."

"They were both so courteous and explained everything so well. I was easily able to learn what happened and appreciate them walking me through the issue. Jimmy was also very helpful in explaining options on a new system."

"No repair was attempted and no follow-up was provided as promised."

"Dwayne was very thorough and spent time making sure everything was working properly"

"Good service"

"High cost and no features/benefits explanation."

"always a good service experience"

"All work was done in a professional and timely manner. All four technicians did a great job."

"R"

"Friendly, knowledgeable, timely, reasonably priced"

"The electrician came out and did exactly what he said would be done."

"Dwayne was fast, friendly, clean and efficient"

"Friendly, efficient, effective. Took time to listen to me about situation."

"Told me basically what was wrong just can't afford the repair work or a system right now"

"Waiting to hear back about some plumbing that we want to have done."

"Diagnose and fixed problem, pointed out things to watch for, how to conduct ongoing maintenance."

"Salesman was very knowledgeable. Explained things well."

"I was not there but the report seems to indicate he did what was needed."

"Very expense"

"Knowledgeable and friendly; easy to talk to."

"Andy is terrific-he is familiar with our furnace and does a complete check on the whole unit each time he is there. Very knowledgeable."

"Alex was very helpful on the phone and was able to send Dwayne, who was in the area, furthermore, he arrived at my property in just over an hour from the time I called. Dwayne was able to get my AC system running in less than 1 hour. He was also respectful of the fact that I wanted to try and repair my R22 system and did not try to sell me something new."

"The service techs clearly explained what they they were doing and showed me results of diagnostic tests that were completed."

"Dwayne was very nice and professional. Was very thorough."

"Quality Technician."

"They did an excellent job"

"I was very satisfied with the professionalism of Roy F. He was the replacement for the 1st person who did not make the noon or 1pm appointment time. Roy arrived at 2:45 and apologized for the delay. He made the service call to the best of his abilities."

"Roy is very polite, professional and knowledgeable."

"Ron was very efficient and did what he had to do in no time."

"Dwayne has been great during the past year. He resolved what appeared to be serious problems in a timely and professional manner. Thank you Dwayne"

"I am confused about what the monthly charge will be for the service."

"Dustin appears to perform a very thorough inspection and Service of equipment."

"Thank you for contacting us about our Summer checkup."

"Very thorough checkup of my units"

"MATTHEW WAS VERY, VERY THOROUGH AND WENT BEYOND THE MINIMUM TO MAKE SURE MY SYSTEM WAS IN PERFECT ORDER"

"Dwayne was great"

"Problems were identified & repaired"

"Both professional"s"

"Arrived on time. Performed work in a thorough and efficient manner."

"Excellent service, technician very thorough and explained service and results very well."

"Very good job done."

"Randall was professional along with explaining the service for our system. He was pretty thorough"

"The representative was friendly, knowledgable, thorough."

"Alonzo was thorough, professional and customer friendly."

"Andrew was very thorough, respectful and k owledgea le"

"He went above & beyond to correct the noise problem"

"Technician was thorough in explaining what he was going to do and why. He inspected other plumbing and talked about the water softner. He made sure that the drain and sump pump were functioning before draining the water heater. Very personable"

"Very professional and thorough"

"Courteous and informative"

"Joe and Ian did an excellent job of installing new furnace and ac unit. Very pleased with finished result, Thanks to all"

"He came when expected and seemed to know the problem."

"Tech was knowledgeable and friendly. He answered all my questions."

"Service has been good. Not happy with the outcome today. But Im glad to be able to get a new unit"

"Alonzo Hodge is very good at his craft."

"Air conditioner outage, I have asthma, appreciate the team response and was glad it was a minor charge, done within an hour."

"Randall was extremely thorough and explained everything to me"

"Very professional and knowledgeable. Also worked faster than most techs which was great because it was extremely hot in my house"

"The technician Roy was excellent. Quickly diagnosed and fixed the issue. Although sending a sales person with the technician was a little strong."

"The whole experience was just perfect. Problem found and resolved quickly, advice was given that was quite valuable and Roy was exceptional in every way."

"Ian checked the AC inside and out, informed me what he was doing along the way and let me know what he found."

"Prompt service, from the initial call to the service techs visit."

"Arrived on time, got the job done quickly and beautifully. Great service!"

"He was very knowledgeable and explained everything and didn't pressure us to get a bunch of work done that we can't afford right now."

"Tech was very pleasant, helpful by giving me tips to keep the tube clean and changing filter frequently and genuinely seemed to care. He did a great job"

"Andy was very thorough with the checking of our air conditioner. He also took time to explain our air conditioner and what he did."

"Service was excellent!!"

"Exactly on time, engaging, explained clearly, respectful of property, fast."

"technician Randall was fantastic. he done great job explaining every question I had about what he was doing. when he was finished everything was completely as it was when he started. I was amazed with amount of work he did on my daughters two units that were complementary check-ups. Thank you for give us that service and I will do my best to convince her to do a contract for them."

"The service tech that came yesterday was above and beyond great customer service. He didnt have the right filter but took the time to look at and service our equipment and will be back out to replace it. He is hands down the best tech to come to our house since we were sold the unit!"

"Great technician. Very personal and professional. Felt very confident in what he found was the issue and what the fix will be."

"Friendly, professional"

"Roy was very professional and took his time to evaluate and thoroughly clean the A/C. He took the time to explain the tech side of why I needed 1lb of refrigerant and explained it in a manner I could understand. A great people person. Mike W"

"service was very good."

"Chuck was extremely professional and made sure I was aware of any changes he made to my water and gas lines."

"Courteous technician. Thoroughly explained everything. Prompt."

"Technician was patient, answered all my questions"

"Andy is the best , humble soft spoken .. keeping the best interest of the customer while doing the best job .. you can trust with closed eyes what he says .. thank you Andy our family really appreciates you"

"Dwayne was thoroughly professional and a credit to your company. All questions were answered and his suggestions were appreciated."

"I have NEVER had a maintance technition that was as detailed as Roy Fronek was. He checked out all equipment and was the most informative and patient tech I have ever had!!"

"Technician was knowledgeable, efficient, made me aware I needed filters ."

"Andrew was very thorough with the work."

"Roy got our system running after an error created by a previous tecnician"

"He was very thorough, took his time and explained a lot to me."

"Alonso has been our service expert several times now. He is top notch. Competent, thorough, able to explain findings clearly and logically. He is really a representation of the quality of service we have come to expect from Service Experts. And the reason as the current system comes to its end of life, we will come to you for the replaced system. Great work! Tony"

"Tech came to fix the furnace and replaced the board. The new board is not compatible with my ignitor that burned after few days due to wrong voltage. Service expert refused to change the ignitor at no charge and insisted for me to pay for the damage."

"Didnt respond quickly enough for our emergency."

"Technicians carefully made sure installation was done completely as well as correctly. Willingly answered all my questions."

"The HVAC inspection was thorough, timely, noninvasive, polite, professional and personally satisfying."

"Your technician, Dwayne Robinson is very competent and took the time to explain everything he did. A pleasure to know him!"

"Did a great job"

"They were extremely helpful in solving my noise problem with my heater and I'm very satisfied with them."

"The worker was very knowledgeable , understanding of our situation and respectful."

"I would like to rate him a 10 but he didnt keep me updated on the arrival of my furnace or installation date and time. Now I dont have any upcoming off days."

"he was very professional"

"Still did not fix problem still does work right.could not find issue. Not getting to temp"

"You have always provided us with the best service."

"Extraordinary company, extraordinary service."

"Tech was polite and respectful and did a good job."

"Andrew ,the technician was not sure about the problem,could not give an estimate. He promised that someone from the office will send me via email of the cost of the repair. Never received an email from the office. Someone called 11/23, briefly he promised that will call again after Thanksgiving and we can discuss the cost of the repair. He never called nor a repair appointment was ever set up."

"Its not Dwaynes fault but this problem has occurred a few times in the past, most recently 10/28/22 and hasnt been fixed. Being without heat for 5 days is unacceptable. Dwayne said hed be back Monday and the part was available but then the email arrives saying the appointment is Tuesday. There is more but multiple past failures to fix the problem and five days without heat after the start of meteorological winter is unacceptable."

"Professional services. I feel like I can trust them. The technician showed me what he was doing and why. He also treated my home with respect."

"all went well and quickly"

"Great service!"

"Where do I start????? Professional. Dependable. Impeccable service. Caring. Attention to detail. Knowledgeable. Professional advice. Respectful. We could not be happier!!!"

"Very reliable"

"Prompt, flexible and empathetic technician Alonzo. Extremely helpful and personable. He was also very helpful in teaching his coworkers what he was doing to fix our furnace."

"Your tech knew how to service our Arzel system."

"They were very helpful"

"Quick scheduling, respect for home, polite and friendly with thorough explanations regarding what was seen and charges for the service-all were instrumental in my response."

"The technicians are very professonal and ansewer any questions I have. Service Experts have kept my furnace and air condition systems in good running order. The technician that serviced my unit was very polite anD explained any questions I had in a way that I could understand. Being 79 years old, sometimes I do not grasp new terms. I would like to have this technician come the next time I call for service. THANK YOU."

"Our furnace broke down after the tuning up your technician provided. We called one of your guys again, they proceeded to tell us that we actually need a $800 part replacement to fix it. We called other company, they found the problem: during the maintenance your guy plugged in two cables in the wrong order. Completely unprofessional."

"The tech was great; efficient,, knowledgeable"

"The technician was very knowledgeable and friendly and helpful"

"On time and professional"

"Andy is very professional and friendly. He answers all my questions and keeps my furnace in top shape."

"Prompt & professional"

"Andy is so professional and friendly. He always takes good care of my furnace."

"The same service man came 3 times to make sure I got heat. I did not get charged the last 3 visits because I needed him back to finish the job."

"Alanso was very thorough & explained what he was doing along the way."

"Great service"

"Excellent service"

"In addition to performing the furnace maintenance checks, Dwayne explained the process thoroughly for his apprentice and answered each question he or I asked. In addition, both of them were courteous and respectful to my home. Great service!!"

"They do a great job. They are friendly, clean and put cover On their shoes at you door. We had Ian this last visit and he had several money saving ideas for us."

"The service person was extremely professional and courteous."

"Friendly and knowledgeable tech support: Customer service was good: Time sentive."

"Professional service, and they show respect for us and home."

"Immediately fixed the problem."

"Ian has been to my residence on a couple occasions now and is so kind, considerate, thorough and detail-oriented. He performed the service, took the time to explain what was done, shared the notes/ recommendations for the next service time and technician to follow him. He also took an extra minute or two to go 'above and beyond' to show me how to replace my water panel on my humidifier on my own. I was very pleased and would welcome his service back any time!"

"Excellent customer service. My tech was efficient & very pleasant!"

"Dwayne was extraordinary in his competence with the system and his completeness of work. In general, Service Experts are really doing a great job of having the best service reps in the business."

"Customer service"

"such a friendly and competent young man who serviced our equipment!"

"It was the truth"

"Could not get results when furnace broke down.it took a week before I got serviced even though I had a service contact. Also the financial company Service Finance Company that you use for payment on the furnace that I purchased is taking half of my monthly payment for the interest . Also when they installed the furnace they broke the humidifier and then wanted me to pay to get it fixed when they came to tuneup my AC on 3/18/2022"

"Polite and pleasant technician-Ian. Arrived during scheduled time, called ahead prior to arrival. Considerate of home-wore shoe covers although he was told it wasnt necessary."

"Excellent experience so far with Service Experts technicians."

"Good service from good people"

"We don't do much recommending but would if it ever came up."

"Everyone that we spoke to (Alex and Amber) and that we worked with (Ian and Andy) worked very hard to resolve our air conditioning problem. We are very thankful that they put some time in to get a part and get it installed as quickly as they were able."

"You people NEVER BOTHERED TO SHOW UP! I found someone else! I DON'T want any emails or calls or your junk mail! I had no choice but to put new stuff in there to get here! I don't deal with liars!"

"Dwayne was an amazing technician who was very personable and knowledgeable."

"They come out when needed"

"I have always had good service and technicans"

"They call to remind about tuneups, have reasonable prices, and their technicians are knowledgeable and provide useful advice about the appliances they service"

"Every since I needed my AC looked at the company has made the process so easy and affordable. The membership program is absolutely worth every penny."

"The tech that came out was very friendly and knowledgeable and explained everything I needed to know about the plan that I purchased!"

"Very helpful"

"The tech Dwayne was great. He was very courteous and explained everything very well. I highly recommend him, he did a great job. I will be using this company for all our air conditioning and heating needs."

"Dwayne was a very courteous and professional gentleman. He did a great job and took time out to explain the problem."

"The service technicians went above and beyond to meet our needs."

"Fast Service"

"Dwayne, Jimmy and Alonso were personable, polite, well-informed. professional and very helpful!"

"They two young men that came out was very professional and got the work done fast."

"Ive been trying to get a duplicate charge of $403 reversed since June 10th. Over 30 calls, emails and a visit to the office have not worked as of July 19th. I am just asking to have the $403 duplicate charge reversed asap."

"Very friendly and gave great information"

"Extremely thorough service. Im very pleased."

"Friendly techs, good explanation."

"Always satisfied with service."

"The site visit and A/C install estimate discussion went well. It was confusing why the sales rep didn't have me email. Then afterwards getting an invoice for $99 without notice or awareness was the nail in the coffin. Turned me off wanting to work with this company."

"Good service"

"My appointment is canceled, my husband used oxygen and is to hot in my house"

"Y'all showed up right on time tech got straight to work figuring out the issue"

"Received no paperwork"

"Reliable, efficient and courteous while doing good work!"

"Tech was Great."

"TECH WAS VERY EFFECIENT AND POLITE, HE ANSEWERED ALL MY QUESTIONS."

"Expensive and did not give me formal quote"

"While the service technician was excellent and provided helpful guidance and advice, we felt like the appointment was primarily a sales pitch - when we indicated that we were not interested in spending $30K on a new AC system (ours works fine, just having some circulation issues), the sales person left prior to the end of the appointment without any word. The advice that the technician provided ended up being exactly what we needed. Our survey answers would be "very satisfied" across the board if only the technician was present at the visit."

"Dwayne was thorough, knowledgeable and professional, and answered all my questions"

"Unable to fix system. Salesman was sent with the technician to sell me a membership and quote me a new system. Would seem the better way to do this was to evaluated the issue first, determine if it could be fixed, if not, suggest sending a salesman to quote a new system. The way this was conducted would suggest the focus was to push unnecessary purchases if I were a more skeptical person."

"Andrew was great...he arrived on time, answered all my questions thoroughly and was very helpful and efficient."

"Alonzo was prompt, professional and efficient. A+"

"On time.."

"Dwayne R. called me, was on-time and prepped our a/c units. He also checked the four filters inside our home and made a good suggestion for improving a furnace. It's obvious he knows his trade and was pleasant and knowledgeable. Please add a notation that we want him to service our furnaces this fall."

"Dwaynes knowledge and professionalism is second to none!!!"

"Was comfortable answering questions, listened well and did a good job."

"Technicians arrived at the scheduled time and completed the servicing of our AC in a professional and efficient manner."

"Very thorough"

"curteous and helpful"

"Alonco did a great job working in the rain an getting the job done and cleaned the outdoor compressor."

"Quick professional service"

"They were very inefficient and understanding as to our situation and the explain everything to us very good so that we understood it"

"The service tech was prompt, pleasant, and answered all of our questions. He treated our home with care."

"Tech was very professional, answered questions and made helpful suggestions"

"Dwayne, my technician, was very professional and solved my no heat issue. He was extremely courteous and explained what was needed and returned the next day to install the needed part as he said he would. He is a very reliable and skilled technician, and I am very grateful for him. SEPARATELY, WHEN CALLING TO SCHEDULE HELP - the foreign speaking phone operators were very hard to understand and communicate with. Due to a misunderstanding, my evening service was cancelled, so I did not have heat all through the night. Temperature dropped to 54 degrees in my home. I had to call back the next day, to reschedule service. Thank is when Dwayne came to my home."

"They did a good job"

"VERY PROFESSIONAL, TIMELY, AND CLEANED UP WORK AREA"

"Nice job!"

"Technician very friendly, clean and knowledgeable"

"Everything went well"

"Knowledgeable, friendly and speedy. helped me out on an emergency call and i thought affordable considering how late it was getting and tired he must have been. Thank you!"

"The technician was professional, efficient and courteous. My only question is why, when the furnace was installed in July 2021, the humidifier was not wired to the thermostat? This service call would have been unnecessary if the installation was completed properly."

"thorough and helpful. Helped properly adjust dampers. Good visit."

"Very polite, on time and professional"

"I am VERY pleased with the SECOND technician sent out to the home the following day, senior tech Andy was very thorough in his assessment to determine that our problem was a gas leak and informed us of it's urgency to have the gas company make repairs asap; and for this I'd give him a 10 rating; however, overall the reasoning for the 5 rating was based upon the TOTAL episodic event. The first technician who came out was very courtious however a bit inexperienced, that in itself was not my reason for discontent; I was sent an invoice for $177 for a filter change and service call which also included an explanation of his assessment "I feel like this should be reassessed by a more experienced tech ASAP" Insult to injury!! Here is where I became concerned, Cleveland's temperatures continuedto drop and the thermostat clearly known to hold only at 62 degrees; at no time was I ever contacted by your company in response to sending a senior tech out to reassess the new findings that were clearly documented as urgent by one of your own techs. I made several calls inquiring and explaining the current status of our non-functioning 1 year old heater; which at this point had fallen on death ears! After checking my records, I was able to contact Jim, the senior tech who actually installed the furnace. Thank goodness for Jim and his quick actions to have Andy dispatched within 2 hours of our conversation. Had not for his prompt response, this could have ended tragically for several persons involved. I trust that you will make this right. Jim gave me following calls to inform me of the findings, as did Andy. I am told that Alonzo was relatively new in his position and perhaps a simple protocol should be implemented to not ONLY document these urgent findings, but to give upper management a phone call, despite the weekend , on-call shift staus. No matter how many "I'm sorry to hear you're having problems but all I can do is to notify the ofc ..." responses from your customers service reps, this puts your company in a very bad light. Would like to see that your newer employees receive more input on brainstorming these type of call by your more seasoned and valued technicians."

"I was called prior to arrival. Announced who they were. Found the problem right away. They were back the next day. We were only down 2 days"

"He was very informative and Tom his time explaining the process."

"Super excellent"

"Andy did a wonderful job. I did have a little trouble getting him. I requested Andy but there was miscommunication with the people who answer the phone."

"Technician arrived promptly and did a thorough job. It turns out the thermostat was defective. Technician replaced faulty part."

"satisfied"