Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 2,050 Reviews
angela L.
parma, ohio
"Did a great job"
kathleen M.
bedford, ohio
"They were extremely helpful in solving my noise problem with my heater and I'm very satisfied with them."
susan F.
north olmsted, ohio
tammy H.
cleveland heights, ohio
"The worker was very knowledgeable , understanding of our situation and respectful."
chanita K.
maple heights, ohio
"I would like to rate him a 10 but he didnt keep me updated on the arrival of my furnace or installation date and time. Now I dont have any upcoming off days."
susan F.
north olmsted, ohio
doncella Q.
bedford, ohio
"he was very professional"
david P.
lakewood, ohio
"Still did not fix problem still does work right.could not find issue. Not getting to temp"
dean P.
lyndhurst, ohio
"You have always provided us with the best service."
diana W.
parma, ohio
larry B.
south euclid, ohio
"Extraordinary company, extraordinary service."
eileen D.
lyndhurst, ohio
connie T.
garfield hts, ohio
"Tech was polite and respectful and did a good job."
lois J.
chesterland, ohio
aniko B.
kirtland, ohio
"Andrew ,the technician was not sure about the problem,could not give an estimate. He promised that someone from the office will send me via email of the cost of the repair. Never received an email from the office. Someone called 11/23, briefly he promised that will call again after Thanksgiving and we can discuss the cost of the repair. He never called nor a repair appointment was ever set up."
connie T.
garfield hts, ohio
james S.
amherst, ohio
"Its not Dwaynes fault but this problem has occurred a few times in the past, most recently 10/28/22 and hasnt been fixed. Being without heat for 5 days is unacceptable. Dwayne said hed be back Monday and the part was available but then the email arrives saying the appointment is Tuesday. There is more but multiple past failures to fix the problem and five days without heat after the start of meteorological winter is unacceptable."
heather N.
lakewood, ohio
"Professional services. I feel like I can trust them. The technician showed me what he was doing and why. He also treated my home with respect."
lone llc L.
cleveland, ohio
eileen P.
beachwood, ohio
"all went well and quickly"
susan F.
north olmsted, ohio
"Great service!"
vanita T.
euclid, ohio
kyle W.
macedonia, ohio
"Where do I start????? Professional. Dependable. Impeccable service. Caring. Attention to detail. Knowledgeable. Professional advice. Respectful. We could not be happier!!!"
mary G.
aurora, ohio
susan F.
north olmsted, ohio
"Very reliable"
john H.
solon, ohio
colin W.
university hts, ohio
"Prompt, flexible and empathetic technician Alonzo. Extremely helpful and personable. He was also very helpful in teaching his coworkers what he was doing to fix our furnace."
jay S.
pepper pike, ohio
"Your tech knew how to service our Arzel system."
mike N.
rocky river, ohio
"They were very helpful"
edward H.
warrensville hts, ohio
dennis D.
macedonia, ohio
"Quick scheduling, respect for home, polite and friendly with thorough explanations regarding what was seen and charges for the service-all were instrumental in my response."
charles E.
rocky river, ohio
tyler L.
lakewood, ohio
randall R.
orange, ohio
jeanette C.
garfield hts, ohio
"The technicians are very professonal and ansewer any questions I have. Service Experts have kept my furnace and air condition systems in good running order. The technician that serviced my unit was very polite anD explained any questions I had in a way that I could understand. Being 79 years old, sometimes I do not grasp new terms. I would like to have this technician come the next time I call for service. THANK YOU."
richard S.
avon lake, ohio
igor M.
brecksville, ohio
"Our furnace broke down after the tuning up your technician provided. We called one of your guys again, they proceeded to tell us that we actually need a $800 part replacement to fix it. We called other company, they found the problem: during the maintenance your guy plugged in two cables in the wrong order. Completely unprofessional."
jeune D.
university heights, ohio
"The tech was great; efficient,, knowledgeable"
joseph N.
cleveland, ohio
elizabeth L.
cleveland, ohio
john T.
euclid, ohio
"The technician was very knowledgeable and friendly and helpful"
dave E.
willowick, ohio
"On time and professional"
linda S.
mayfield heights, ohio
"Andy is very professional and friendly. He answers all my questions and keeps my furnace in top shape."
curtis B.
cleveland, ohio
toni W.
chagrin falls, ohio
"Prompt & professional"
marissa F.
solon, ohio
dianne H.
bentleyville, ohio
eileen D.
lyndhurst, ohio
linda S.
mayfield heights, ohio
"Andy is so professional and friendly. He always takes good care of my furnace."
susan B.
reminderville, ohio
wendy G.
bedford heights, ohio
mr salako S.
bedford hights, ohio
"The same service man came 3 times to make sure I got heat. I did not get charged the last 3 visits because I needed him back to finish the job."
toni W.
chagrin falls, ohio
"Alanso was very thorough & explained what he was doing along the way."
willie D.
south euclid, ohio
eddie D.
richmond hts, ohio
willie D.
south euclid, ohio
john K.
parma, ohio
"Great service"
eddie D.
richmond hts, ohio
"Excellent service"
jeanetta B.
warrensville heights, ohio
"In addition to performing the furnace maintenance checks, Dwayne explained the process thoroughly for his apprentice and answered each question he or I asked. In addition, both of them were courteous and respectful to my home. Great service!!"
randall R.
orange, ohio
"They do a great job. They are friendly, clean and put cover On their shoes at you door. We had Ian this last visit and he had several money saving ideas for us."
victoria B.
cleveland, ohio
gusty R.
university heights, ohio
"The service person was extremely professional and courteous."
charlie B.
cleveland, ohio
"Friendly and knowledgeable tech support: Customer service was good: Time sentive."
tim M.
mayfield hts, ohio
sam L.
bedford, ohio
"Professional service, and they show respect for us and home."
irma C.
cleveland, ohio
mary R.
cleveland, ohio
"Immediately fixed the problem."
valerie S.
cleveland hts., ohio
kimberly K.
northfield, ohio
"Ian has been to my residence on a couple occasions now and is so kind, considerate, thorough and detail-oriented. He performed the service, took the time to explain what was done, shared the notes/ recommendations for the next service time and technician to follow him. He also took an extra minute or two to go 'above and beyond' to show me how to replace my water panel on my humidifier on my own. I was very pleased and would welcome his service back any time!"
jim C.
lakewood, ohio
cheryl F.
twinsburg, ohio
"Excellent customer service. My tech was efficient & very pleasant!"
anthony K.
solon, ohio
"Dwayne was extraordinary in his competence with the system and his completeness of work. In general, Service Experts are really doing a great job of having the best service reps in the business."
jeanne B.
chagrin falls, ohio
"Customer service"
mitzi R.
solon, ohio
"such a friendly and competent young man who serviced our equipment!"
tonia S.
northfield, ohio
"It was the truth"
joe H.
garfeild heights, ohio
"Could not get results when furnace broke down.it took a week before I got serviced even though I had a service contact. Also the financial company Service Finance Company that you use for payment on the furnace that I purchased is taking half of my monthly payment for the interest . Also when they installed the furnace they broke the humidifier and then wanted me to pay to get it fixed when they came to tuneup my AC on 3/18/2022"
dennis D.
macedonia, ohio
"Polite and pleasant technician-Ian. Arrived during scheduled time, called ahead prior to arrival. Considerate of home-wore shoe covers although he was told it wasnt necessary."
devon S.
cleveland, ohio
"Excellent experience so far with Service Experts technicians."
richard I.
shaker heights, ohio
"Good service from good people"
jerry F.
aurora, ohio
"We don't do much recommending but would if it ever came up."
james J.
macedonia, ohio
"Everyone that we spoke to (Alex and Amber) and that we worked with (Ian and Andy) worked very hard to resolve our air conditioning problem. We are very thankful that they put some time in to get a part and get it installed as quickly as they were able."
lisa G.
maple heights, ohio
"You people NEVER BOTHERED TO SHOW UP! I found someone else! I DON'T want any emails or calls or your junk mail! I had no choice but to put new stuff in there to get here! I don't deal with liars!"
dylan S.
lyndhurst, ohio
"Dwayne was an amazing technician who was very personable and knowledgeable."
felicia H.
e cleveland, ohio
"They come out when needed"
carl B.
woodmere village, ohio
nancy J.
mayfield hts, ohio
"I have always had good service and technicans"
chimezie O.
shaker hts, ohio
"They call to remind about tuneups, have reasonable prices, and their technicians are knowledgeable and provide useful advice about the appliances they service"
bob D.
bedford, ohio
"Every since I needed my AC looked at the company has made the process so easy and affordable. The membership program is absolutely worth every penny."
fatina Y.
cleveland, ohio
"The tech that came out was very friendly and knowledgeable and explained everything I needed to know about the plan that I purchased!"
david R.
cleveland, ohio
"Very helpful"
michael M.
cuyahoga falls, ohio
"The tech Dwayne was great. He was very courteous and explained everything very well. I highly recommend him, he did a great job. I will be using this company for all our air conditioning and heating needs."
michael M.
cuyahoga falls, ohio
"Dwayne was a very courteous and professional gentleman. He did a great job and took time out to explain the problem."
mark M.
cleveland heights, ohio
kevin G.
cleveland, ohio
"The service technicians went above and beyond to meet our needs."
aaron S.
bedford, ohio
dave E.
willowick, ohio
"Fast Service"
scott R.
shaker heights, ohio
gabriel R.
aurora, ohio
frederick F.
mayfield village, ohio
"Dwayne, Jimmy and Alonso were personable, polite, well-informed. professional and very helpful!"
april G.
south euclid, ohio
"They two young men that came out was very professional and got the work done fast."
benjamin S.
bay village, ohio
"Ive been trying to get a duplicate charge of $403 reversed since June 10th. Over 30 calls, emails and a visit to the office have not worked as of July 19th. I am just asking to have the $403 duplicate charge reversed asap."
eileen P.
beachwood, ohio
sandra H.
cleveland, ohio
jerald J.
solon, ohio
paul M.
brook park, ohio
"Very friendly and gave great information"
anita M.
beachwood, ohio
"Extremely thorough service. Im very pleased."
barbara L.
lyndhurst, ohio
"Friendly techs, good explanation."
james J.
macedonia, ohio
"Always satisfied with service."
jonathan C.
cleveland heights, ohio
"The site visit and A/C install estimate discussion went well. It was confusing why the sales rep didn't have me email. Then afterwards getting an invoice for $99 without notice or awareness was the nail in the coffin. Turned me off wanting to work with this company."
marianne F.
south euclid, ohio
"Good service"
tim M.
mayfield hts, ohio
juana G.
cleveland, ohio
"My appointment is canceled, my husband used oxygen and is to hot in my house"
gregory M.
brook park, ohio
"Y'all showed up right on time tech got straight to work figuring out the issue"
john C.
south euclid, ohio
"Received no paperwork"
tracy M.
shaker heights, ohio
don R.
highland heights, ohio
mrs mangla M.
highland heights, ohio
ed E.
aurora, ohio
"Reliable, efficient and courteous while doing good work!"
robert E.
pepper pike, ohio
isaiah F.
cleveland, ohio
"Tech was Great."
jeanette C.
garfield hts, ohio
"TECH WAS VERY EFFECIENT AND POLITE, HE ANSEWERED ALL MY QUESTIONS."
geneziede A.
cleveland hights, ohio
"Expensive and did not give me formal quote"
katie P.
cleveland, ohio
"While the service technician was excellent and provided helpful guidance and advice, we felt like the appointment was primarily a sales pitch - when we indicated that we were not interested in spending $30K on a new AC system (ours works fine, just having some circulation issues), the sales person left prior to the end of the appointment without any word. The advice that the technician provided ended up being exactly what we needed. Our survey answers would be "very satisfied" across the board if only the technician was present at the visit."
mark M.
university hts, ohio
"Dwayne was thorough, knowledgeable and professional, and answered all my questions"
jeffrey S.
south euclid, ohio
"Unable to fix system. Salesman was sent with the technician to sell me a membership and quote me a new system. Would seem the better way to do this was to evaluated the issue first, determine if it could be fixed, if not, suggest sending a salesman to quote a new system. The way this was conducted would suggest the focus was to push unnecessary purchases if I were a more skeptical person."
margaret R.
valley view, ohio
"Andrew was great...he arrived on time, answered all my questions thoroughly and was very helpful and efficient."
sonja S.
cleveland, ohio
gavin R.
cleveland , ohio
"Alonzo was prompt, professional and efficient. A+"
karen B.
seven hills, ohio
james S.
lakewood, ohio
"On time.."
jay S.
pepper pike, ohio
"Dwayne R. called me, was on-time and prepped our a/c units. He also checked the four filters inside our home and made a good suggestion for improving a furnace. It's obvious he knows his trade and was pleasant and knowledgeable. Please add a notation that we want him to service our furnaces this fall."
dominic M.
glenwillow, ohio
"Dwaynes knowledge and professionalism is second to none!!!"
carolyn H.
east cleveland, ohio
"Was comfortable answering questions, listened well and did a good job."
robert J.
cleveland hts, ohio
"Technicians arrived at the scheduled time and completed the servicing of our AC in a professional and efficient manner."
eunice F.
richmond heights, ohio
"Very thorough"
deborah F.
chagrin falls, ohio
"curteous and helpful"
earl W.
euclid, ohio
"Alonco did a great job working in the rain an getting the job done and cleaned the outdoor compressor."
deb S.
euclid, ohio
"Quick professional service"
wendy G.
bedford heights, ohio
robert S.
cleveland, ohio
"They were very inefficient and understanding as to our situation and the explain everything to us very good so that we understood it"
dennis D.
macedonia, ohio
"The service tech was prompt, pleasant, and answered all of our questions. He treated our home with care."
cecelia G.
solon, ohio
"Tech was very professional, answered questions and made helpful suggestions"
judith A.
solon, ohio
"Dwayne, my technician, was very professional and solved my no heat issue. He was extremely courteous and explained what was needed and returned the next day to install the needed part as he said he would. He is a very reliable and skilled technician, and I am very grateful for him. SEPARATELY, WHEN CALLING TO SCHEDULE HELP - the foreign speaking phone operators were very hard to understand and communicate with. Due to a misunderstanding, my evening service was cancelled, so I did not have heat all through the night. Temperature dropped to 54 degrees in my home. I had to call back the next day, to reschedule service. Thank is when Dwayne came to my home."
kathleen V.
cleveland hts., ohio
"They did a good job"
gwen D.
bedford, ohio
"VERY PROFESSIONAL, TIMELY, AND CLEANED UP WORK AREA"
kimberly I.
cleveland, ohio
larry B.
south euclid, ohio
andrew H.
aurora, ohio
"Nice job!"
john S.
chardon, ohio
"Technician very friendly, clean and knowledgeable"
monica W.
cleveland, ohio
"Everything went well"
dennis L.
brooklyn, ohio
"Knowledgeable, friendly and speedy. helped me out on an emergency call and i thought affordable considering how late it was getting and tired he must have been. Thank you!"
donna S.
chardon, ohio
"The technician was professional, efficient and courteous. My only question is why, when the furnace was installed in July 2021, the humidifier was not wired to the thermostat? This service call would have been unnecessary if the installation was completed properly."
matthew S.
cleveland hts, ohio
"thorough and helpful. Helped properly adjust dampers. Good visit."
valerie S.
cleveland hts., ohio
"Very polite, on time and professional"
nina D.
cleveland, ohio
"I am VERY pleased with the SECOND technician sent out to the home the following day, senior tech Andy was very thorough in his assessment to determine that our problem was a gas leak and informed us of it's urgency to have the gas company make repairs asap; and for this I'd give him a 10 rating; however, overall the reasoning for the 5 rating was based upon the TOTAL episodic event. The first technician who came out was very courtious however a bit inexperienced, that in itself was not my reason for discontent; I was sent an invoice for $177 for a filter change and service call which also included an explanation of his assessment "I feel like this should be reassessed by a more experienced tech ASAP" Insult to injury!! Here is where I became concerned, Cleveland's temperatures continuedto drop and the thermostat clearly known to hold only at 62 degrees; at no time was I ever contacted by your company in response to sending a senior tech out to reassess the new findings that were clearly documented as urgent by one of your own techs. I made several calls inquiring and explaining the current status of our non-functioning 1 year old heater; which at this point had fallen on death ears! After checking my records, I was able to contact Jim, the senior tech who actually installed the furnace. Thank goodness for Jim and his quick actions to have Andy dispatched within 2 hours of our conversation. Had not for his prompt response, this could have ended tragically for several persons involved. I trust that you will make this right. Jim gave me following calls to inform me of the findings, as did Andy. I am told that Alonzo was relatively new in his position and perhaps a simple protocol should be implemented to not ONLY document these urgent findings, but to give upper management a phone call, despite the weekend , on-call shift staus. No matter how many "I'm sorry to hear you're having problems but all I can do is to notify the ofc ..." responses from your customers service reps, this puts your company in a very bad light. Would like to see that your newer employees receive more input on brainstorming these type of call by your more seasoned and valued technicians."
allen K.
cleveland, ohio
"I was called prior to arrival. Announced who they were. Found the problem right away. They were back the next day. We were only down 2 days"
dominic M.
glenwillow, ohio
"He was very informative and Tom his time explaining the process."
declan K.
aurora, ohio
drew B.
macedonia, ohio
"Super excellent"
linda S.
mayfield heights, ohio
"Andy did a wonderful job. I did have a little trouble getting him. I requested Andy but there was miscommunication with the people who answer the phone."
jerry V.
kirtland, ohio
"Technician arrived promptly and did a thorough job. It turns out the thermostat was defective. Technician replaced faulty part."
dianne H.
bentleyville, ohio
peggy H.
cleveland, ohio
"satisfied"
michael W.
cleveland, ohio
"Courteous and informative"
bill D.
cleveland, ohio
richard S.
avon lake, ohio
"Very professional and did a great job."
anthony C.
euclid, ohio
renda H.
south euclid, ohio
anthony T.
cleveland heights, ohio
"They arrived on time , answered all my questions , educated me on my humidifier and overall HVAC system. The last representative did none of that, he was in and out without much conversation , zero advice and education."
charles V.
highland heights, ohio
"Technician was polite and knowledgeable. Diagnosed and explained problem quickly."
andrew W.
brookpark, ohio
marcia A.
east cleveland, ohio
tracsi W.
cleveland, ohio
"My technician was very friendly and nice"
steve N.
shaker heights, ohio
"Our technician was on time, called in advance of his arrival, and immediately addressed the issue with our thermostat."
craig T.
broadview heights, ohio
"The salesman sold us on work and timelines you couldn't/wouldn't provide us. We even signed an agreement for 25k worth of work and three months later the salesman and GM just stopped talking to us. Someone came to look at our current boiler, left a review but then never serviced the boiler or provided any work that was guaranteed."
mikel M.
euclid, ohio
"The response to my call and the representatives gave fast but thoughtful service."
michael W.
cleveland, ohio
"Professional , informative , polite"
michael W.
cleveland, ohio
barbara H.
chagrin falls, ohio
laura K.
cleveland, ohio
"The service guy was friendly but only a few hours later the furnace went out again. Called you again and you never got back to me."
brenda S.
bedford hts, ohio
"Service tech. Polite straight to the job explained service performed. No over sell"
don R.
highland heights, ohio
"Dwayne was able to fix what Alonso did not catch Thankfully he caught things in time. I appreciated his honesty and integrity."
eric C.
macedonia, ohio
earl W.
euclid, ohio
angela J.
cleveland, ohio
richard S.
parma, ohio
dorrell E.
cleveland, ohio
"The Tec was courteous and knowledgeable"
ron A.
chagrin falls, ohio
"The Technician arrived on time, considerate, and (wearing a face mask and shoe covers). He seemed very through."
ken P.
chardon, ohio
richard B.
richmond heights, ohio
"Furnace was working fine until you came out to do the maintenance which is part of our service agreement."
richard I.
shaker heights, ohio
"I called for service on Friday early afternoon and was told someone would come out that day. Later I got a call that no one could come until Saturday. Luckily, we have electric heat pumps to supplement our gas boiler, but if we didn't we would have been without heat entirely. I thought the point of having a service contract was to get priority in meeting emergencies. When the service man came on Saturday he was very helpful and got the boiler working."
raul M.
clevland, ohio
louise G.
brooklyn, ohio
"Techs were prompt, courteous and efficient."
rada K.
lakewood, ohio
"The HVAC Technician was perfect. Its your billing department that is horrible. I paid by check my renewal back in June 2021. When I called to schedule an appt the agent said it wasn't paid for, but service expert cashed my check back on June 3rd by my bank statement. You need to update your billing system or re train your staff. I was not happy that I had to call 3 times just to schedule a maintence appt."
james V.
lyndhurst, ohio
"The technician was knowledgable and did a very nice job."
mike H.
solon, ohio
"Andy worked diligently to fix the problem of why water is coming from under the furnace. Enough that we have to mop it up 3 x a day and keep rugs there to soak it up. He said to keep an eye on it for a few days. Water is still coming out, but, not as much. We will call if still doing it Monday."
linda T.
twinsburg, ohio
"Immediate attention to my concerns and thorough"
mike H.
solon, ohio
"The technician did everything possible to get the leak problem solved."
angela J.
cleveland, ohio
"The service was excellent the service man explain very well what is needed for my service and also explained in details about the membership. I would definitely recommend."
sandra K.
mayfield heights, ohio
"Neat, professional , knowledgeable"
sonja S.
cleveland, ohio
amy K.
south euclid, ohio
"The technician,Dwayne, had an excellent attitude and was very informative."
tom G.
solon, ohio
mona M.
cleveland, ohio
"Didn't receive my filter for furnace"
mark A.
macedonia, ohio
judith A.
solon, ohio
"Dwayne was the technician who came to my house. He took time to explain clearly the answers to my questions. I feel he did a thorough job checking my furnace and cleaning my outside air conditioner."
ronald W.
cleveland, ohio
connie T.
garfield hts, ohio
"Tech was very professional, courteous and knowledgeable."
arnell S.
beachwood, ohio
"very kind and appeal to know his profession."
kate E.
euclid, ohio
"It has been over a week, it takes several calls to get someone out and whenever we are told someone will return they do not."
gabriel R.
aurora, ohio
"Tech was thorough and polite. Wore a mask the entire time."
andrew W.
brookpark, ohio
dierdre W.
east cleveland, ohio
"The technician was very professional polite and friendly. He answered all my questions in a manner which I could easily understand."
susan S.
south euclid, ohio
"Good service, on time."
kevin L.
highland heights, ohio
"Thank you"
cheryl F.
twinsburg, ohio
"Dwayne seemed very efficient He was very pleasant. I hope he can be scheduled each time I need service."
linda S.
mayfield heights, ohio
"Andy is very competent and professional. He answered all of my questions."
robert J.
cleveland hts, ohio
linda S.
mayfield heights , ohio
"Andy was on time, helpful and very professional. He answered all of my questions."
david G.
south euclid, ohio
don R.
highland heights, ohio
"Problem not solved. Waiting for a general manager Rich Brown to call since last Thursday. It is now the following Tuesday"
scott L.
willoughby, ohio
joanne / kimberly B.
garfield hts, ohio
"Samantha was on time, she worked efficiently, explained everything to me as she was doing it, answered all of my questions, and made sure I was completely satisfied with her service before she left."
beverly C.
bedford heights, ohio
"Always knowledgeable and professional."
denis L.
south euclid, ohio
"Completed the furnace check in timely manor. Very personable and helpful."
hayward S.
cleveland, ohio
joanne B.
garfield hts, ohio
"Tech was on time, completed the job quickly and efficiently, and answered all of my questions."
tom G.
solon, ohio
susan B.
reminderville, ohio
"It was a quick response for the appointment and the problem was fixed quickly as well!"
richard I.
shaker heights, ohio
"serviceman was on time, put on a mask at the door, worked efficiently, and then reported to me when he was done."
jim barb denk D.
bedford, ohio
william H.
richmond heights, ohio
"The number of times I had to call without receiving a call back. The fact that no one showed up to the first appointment. Everyone at your company blames each other. Falsified documents to our home warranty company."
cathy G.
solon, ohio
"On time, polite, explained what she did."
rita H.
bedford, ohio
"Both techs were very knowledgeable and helpful. Answered all my questions."
mike/nancy E.
chagrin falls, ohio
"This individual could not be any more perfect!! Very calm and colllected and able to explain information to us clearly...able to locate several problems that we were unaware of..and take steps to help us quickly.He has the perfect personality to deal with people and offer solutions....very likable."
john S.
chardon, ohio
"Polite, friendly, clean, knowledgeable and spoke of future with Service Experts"
larry J.
warrensville hts, ohio
"Knowledgeable tech"
musette V.
bratenahl, ohio
"Fixed! quickly. I would discount the rating more because the fix was even necessary, but I don't want to blame an equipment failure on the service people."
clubchampion G.
warrensville hts, ohio
"We have been having ongoing problems with our HVAC since May. Your tech has no called/no showed several times or does not answer the phone or return calls. We have had your company out multiple times over the past 3 months. Every time the unit gets "repaired" it ends up breaking down in less than 24 hours. We have sunk a lot of money into these repairs with no permanent solution. Extreme lack of communication before/during/after service visits. Several times the tech has left without telling anyone the status of repairs, if parts need to be ordered, or when they will come back. Extremely dissatisfied with everything."
susan B.
reminderville, ohio
cynthia E.
solon, ohio
"Are you kidding me right now, I purchased from you all and within 10 days, everything that the Tech touched within my A/C has stopped working, It took 2weeks calling and an angry text to Richard, the GM to get someone to call me back, then he sent someone to pasify my and she was not very good service , I do NOT have a A/C in my home right now, I am suffering in HEAT waiting for Thursday when I get a new A/C and still have to pay more money. Honestly I would be better off if I would not have gotten the Air Purifier or that little trap box for the water because I would STILL HAVE AIR IN MY HOME and not going to hotels for AIR.. That is my honest survey, I know no one is doing anything because they all have air and i am just an unsatisfied customer who has already paid cash"
tracy M.
shaker heights, ohio
jennifer S.
pepper pike, ohio
kristy M.
garfield hieghts, ohio
"HE WAS VERY EASY TO TALK TO - HONEST - I REALLY WAS IMPRESSED WITH HIS SERVICE."
mike H.
solon, ohio
"Because it deserved it"
charles V.
highland heights, ohio
"Thorough, knowledgeable and polite technician"
jeanne S.
bainbridge township, ohio
"Appt. made immediately"
katherine (rnt) (.
cleveland hts, ohio
gabriel R.
aurora, ohio
"Your tech is very pleasant and does a good job. This is the second house that we have used you, so we have been customers around 25 years. Why not a 10? Your pricing on filters is 3X what I can buy them for retail and your pricing on capacitors is over 10X what I can buy them for retail. I solved this problem by buying them myself and always having spares for when they are needed."
kim N.
chagrin falls, ohio
"Friendly and efficient. Very knowledgeable"
anthony C.
euclid, ohio
"Brian was professional and thorough. He explained the problem and answered my questions. He's the best HVAC tech I've encountered."
annette B.
bedford, ohio
"She was quick and efficient."
gusty R.
university heights, ohio
"Service man was extremely polite and professional."
tim P.
twinsburg, ohio
hayward S.
cleveland, ohio
"Prompt and professional!"
james T.
garfield heights, ohio
"Everything about my experience with your company was very displeasing to say the least. They're very disorganized, no communication between reps and repair men. The repairman left my old furnace filter that needed to be changed on my basement floor to my chagrin when I went into my basement later on , didn't carry petty cash so he kept my change.stood in my back yard staring at me waiting for me to pay while he held my paper receipt hostage until I paid. Maybe it was a barrier because of our cultural difference but with that being said Good Luck!!"
michael M.
seven hills, ohio
"Andrew was very professional and efficient."
dean P.
lyndhurst, ohio
steven S.
richmond hts, ohio
tracy M.
shaker heights, ohio
"There was no change. Temperature still doesnt get down to where its set"
don D.
willoughby, ohio
"I think you are rapeing me on the two pounds of Freon put in to my a/c unit... I think $300.00 a pound is a little excessive.. I don't think a 15lb. tank cost $9000.00.... I may after many years of being a service expert customer, I'm going to be start looking for someone else to service my systems.."
deb S.
euclid, ohio
"Found that a part was needed and scheduled it."
tony P.
mayfield heights, ohio
dennis D.
macedonia, ohio
"Personable and pleasant technician, who arrived on time. She appeared knowledgeable and well versed on our recent services."
mark R.
columbia station, ohio
"Docked a point because the tech arrived before I said I would be home."
sam L.
bedford, ohio
"She was Professional, efficient, new her stuff about the system we have and polite and friendly."
jacquelyn M.
akron, ohio
"Ian was very thorough."
gary B.
mentor, ohio
ann M.
tallmadge, ohio
becky H.
hudson, ohio
"Technician was unable to resolve several issues without calling supervisor for a second appointment. Was here two hours without resolving problems."
tawanah K.
cleveland, ohio
"Service is second to none"
steve D.
cleveland hts, ohio
"Tech was professional, courteous and informative."
james S.
lakewood, ohio
"the gentlemen came out and were very friendly. however, because of the outdoor temperature, the air conditioning unit would not turn on. they felt it was due to an internal system limit to prevent harming the entire unit. Andy was able to test the AC solenoid and it worked as expected. thus, we left with an understanding that once the temperatures rose, the system would either work correctly or not and i could call them back"
ronald R.
cuyahoga falls, ohio
"Ian was very good and took care of a repair that needed to be fixed. He was also very polite"
bruce R.
lakewood, ohio
"James was very negligible about all options for duckless systems. He reviewed with me all Service Experts guarantees for excellent service with their products."
melissa R.
cleveland heights, ohio
brenda S.
bedford hts, ohio
joanne M.
maple hts, ohio
"Excellent customer service. Knowledgeable and wuick working tech."
sheila W.
willoughby, ohio
"Expert service all around - nice, knowledgeable, Courteous, pleasant - quick."
laura S.
akron, ohio
"Everything seems to work well..."
kim T.
ashtabula, ohio
"Technician, Samantha, was thorough and friendly."
grace S.
bedford heights, ohio
john P.
cleveland hts, ohio
"Prompt, professional"
rosie P.
hudson, ohio
alvina S.
bedford heights, ohio
"Because my furnace was not fixed in a timely manner and I and my husband had to make 3 different calls after the initial call."
vanessa R.
cuyahoga falls, ohio
"Very friendly and easy to ask questions; was very thorough and attentive."
pat/iris M.
mantua, ohio
"Technician had to return as he did not have the correct filter for the unit"
declan K.
aurora, ohio
jeanne S.
bainbridge township, ohio
"When we went to the basement today, we found water all over the floor. When cleaning the AC the water must have leaked somehow."
susan B.
reminderville, ohio
bonnie C.
akron, ohio
"Dustin arrived on time, wore slippers and mask. Took care of the furnace, replaced a pad for the humidifier and cleaned up afterwards. Thank you Dustin."
mike cable C.
hudson, ohio
"explained what he was doing"
leigh C.
shaker heights, ohio
"Andrew is very efficient and completes his job."
david G.
south euclid, ohio
"Technician was very helpful"
diane H.
cleveland, ohio
"The service was caring and professional."
gary D.
cuyahoga falls, ohio
"Thorough"
denis L.
south euclid, ohio
"Did a complete evaluation of the air conditioning system. However, the Scheduling service was not very good. It was only with the 3rd person I spoke with that the schedule was actually done correctly. Two supposed visits never happened."
larry B.
south euclid, ohio
"I thought Samantha T came off as extremely proficient, knowledgeable of job, technically very sound. Her ability in conversation to offer solutions to a problem in her mannerism and tends to draw trust in her, especially when it's something you might not be prone to do."
ted G.
bratenahl, ohio
"Efficient, friendly, explained what he was doing."
michael T.
lyndhurst, ohio
"Tech did not find source of ammonia smell. Said not coming from furnace or air con."
dorrell E.
cleveland, ohio
"Samantha was respectful and courteous,she did the job she came to do diligently."
john S.
chardon, ohio
linda L.
silver lake, ohio
rosie P.
hudson, ohio
"Samantha explained everything very clearly and advised that sometimes Google Nest does not work well with Lennox furnaces."
michael T.
lyndhurst, ohio
"Samantha was very knowledgeable, new what the problem and remedy was right away."
rhonda S.
cleveland, ohio
robert B.
akron, ohio
joe D.
bedford, ohio
mr nieves N.
cleveland, ohio
"We called around 4 am and the tech didn't get here until 8 30 am"
mike S.
stow, ohio
william M.
mayfield village, ohio
"It was a pretty good job. I was a little disatisfied with the way the pipe tape was installed. It looked like it was wrapped the in the wrong direction."
tricia H.
akron, ohio
"All done expertly and went out of the way to see that we were taken care of."
walter D.
cuyahoga falls, ohio
"I told the guys that I was not pleased with the heat coming from the basement register and that I wanted to talk to someone about adding additional registers in the basement. They called the office. The "boss" said that he would personally come out at 2:00 pm the next day. Never showed up. Never called. I left a voicemail and have heard NOTHING in response. is this how you do business????"
devon S.
cleveland, ohio
"Services Experts personnel provided me with understandable information and explanations. They were very professional yet cordial. In doing their work they showed excellent work ethic and skill."
holly S.
brecksville, ohio
"Got the job done. Cleaned up"
kandace J.
euclid, ohio
"They were on time. Didn't have the filter size I needed but someone came out Monday and replaced"
james W.
bedford, ohio
dennis D.
macedonia, ohio
"When our furnace stopped dead in the cold, a tech was sent promptly. Unfortunately the fix only lasted 3 hours and we had to wait until the morning for another tech to respond. It took 9 hours to fix the problem and $650.00. The next day we received a call re. annual servicing to be done. The scheduler was pretty persistent, even after I explained we had a tech out twice on 2 consecutive days. So on Monday they sent Ian out for the third time! Over the weekend a rattling started of the parts installed. By the 3rd visit we were pretty much done with lengthy service calls and opted to wait until the spring for the problem to be rectified-our choice, not Ians."
susan F.
north olmsted, ohio
karen B.
cleveland, ohio
"Professional and efficient service. Technician explained how to care for furnace."
frank B.
sagamore hills, ohio
alan mar stauffer S.
tallmadge, ohio
"Informed, professional, friendly and courteous."
mrs stoneman S.
kent, ohio
"Quick service Professional"
c gronick G.
s euclid, ohio
"We got Samantha as our tech. . She is so good, we had confusion about the appointment but it worked out. I felt badly I couldn't visit with her but I am staying away from everyone due to the Covid. I feel very comfortable with her company and have great faith in her professional abilities."
theresa G.
aurora, ohio
"Rich was excellent"
beverly C.
bedford heights, ohio
"On time, professional and polite service, Technicians were knowleable."
jerry C.
ravenna, ohio
larisa B.
silver lake, ohio
dean P.
lyndhurst, ohio
"Everyone did a great job. I would recommend them to anyone. They are professional, friendly, and seem to really care about their customers."
mary N.
lyndhurst, ohio
luann W.
cleveland heights, ohio
kevin S.
cleveland hts, ohio
"Professional, knowledgeable technician"
james A.
middlefield, ohio
"he never gave up, came in early"
jeanetta H.
warrensvl hts, ohio
"A few days ago, Samantha repaired our furnace. I made her aware that we were unhappy with our new tankless water heater. It took too long to heat up & once it did heat up, water cooled down fast. She also notice a leak in an over head pipe. She came back couple days later to repair the leak & make some adjustments to the tank. The water is hotter & stays hotter a little longer now. The hot water still takes longer than our old tank to heat up but the adjustments she made is an improvement."
jeanetta H.
warrensvl hts, ohio
"The technician Samantha called to let us know she was on her way to repair our furnace which stopped working that morning. She was very polite & answered all our questions."
timothy F.
stow, ohio
"He was very friendly, helpfull and knew what he was doing."
chris M.
south euclid, ohio
"Came quickly found the problem immediately spent time locating a part drove to Streetsboro to retrieve it and fixed my furnace. What more could one want?"
chuck M.
streetsboro, ohio
"Andy and on the first visit Sammy diagnosed our problem and told us hed order the parts and theyd be put in as soon as they were available"
don D.
willoughby, ohio
pat R.
uniontown, ohio
chandrakant P.
cleveland, ohio
"It was good service. The person who came for service was helpful and informative."
don R.
highland heights, ohio
"Andrew was on time, courteous, and probably one of the most knowledgeable technicians that ever came to my house. He walked me through everything he did and why he did it. If I could request him for every visit, I certainly would."
joe M.
hudson, ohio
donald V.
uniontown, ohio
"Ian was very professional and friendly. He gave an explanation of what he was checking and explained the furnace checkup process."
harold W.
stow, ohio
frances K.
bedford heights, ohio
"Waiting for 3 weeks for an invoice."
bruce A.
hudson, ohio
"He answered all my questions about my leaking humidifier, which is attached to the furnace."
ray J.
chagrin falls, ohio
amy K.
south euclid, ohio
"Technician answered all questions. He was polite and professional."
nancy F.
cleveland, ohio
sarah G.
parma, ohio
"Quick and easy"
jane T.
south euclid, ohio
"The technician arrived on time, she performed her tasks professionally, and her interaction with me was pleasant and informative."
tony P.
mayfield heights, ohio
"Technician was helpful, showed respect Nd knowledge"
steve C.
akron, ohio
"Tech was thorough and educated me on all my questions"
mike C.
kent, ohio
"Very nice. Efficient. Was quick. Followed COVID mask wearing protocols."
michelle M.
willoughby, ohio
"Excellent service!!"
dr & ma kaiser K.
stow, ohio
"Ian is always very courteous, professional and friendly. He always gives us a thorough explanation of what he is doing/checking and tells us why."
deb B.
streetsboro, ohio
"Love the furnace, cant say the same for the installation, there are gaps in seams of metal work that allows a lot of heat to escape, taping or caulking of seams is missing - wish I could send you pictures ! Shame, Service Experts had done excellent service in the past"
michael Y.
highland heights, ohio
"Tech came on time and seemed to do an efficient job."
charles H.
madison, ohio
"Work not complete what was done was not complete"
valerie S.
cleveland hts., ohio
pat/iris M.
mantua, ohio
"Technician quickly determined the problem and resolved the issue"
patrick H.
bedford hts, ohio
maureen C.
chagrin falls, ohio
"The technician and service were fine. But a possible replacement of the blower capacitor was recommended for $141. This part costs 10-15 dollars. The additional charge is excessive."
jim M.
stow, ohio
connie T.
garfield hts, ohio
"Very professional, courteous and expedient."
john P.
ravenna, ohio
"she came in and did what she had to very well"
maggie K.
kent, ohio
charles V.
bedford, ohio
"The technician was very early very efficient and accurate did a great job"
mary elizabeth E.
cuyahoga falls, ohio
"Ian seemed to be doing a very thorough job, and explained to me what he had checked."
alan mar stauffer S.
tallmadge, ohio
"Did a thorough job and was friendly."
mrs stoneman S.
kent, ohio
"Very pleasant and efficient in service."
tom G.
solon, ohio
"Sammy was very professional."
denise D.
hiram, ohio
mark H.
akron, ohio
"Called ahead, showed up on time, thoroughly inspected the unit..."
ted G.
bratenahl, ohio
john K.
bentleyville, ohio