Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 1,498 Reviews
jay S.
pepper pike, ohio
"Competence, thoroughness, promptness"
mrs mangla M.
highland heights, ohio
janet H.
tallmadge, ohio
"The tech was efficient when he got here but he was delayed"
greg O.
twinsburg, ohio
dan N.
stow, ohio
"Tech was very helpful"
jane T.
south euclid, ohio
"As usual service was complete, professional, and Ian described what he was doing and why."
paul K.
akron, ohio
"Ian did a good job and was considerate of my property"
bruce P.
willoughby, ohio
"he knew what to do to fix problem"
irma C.
cleveland, ohio
bob M.
uniontown, washington
"Dustin, our Technician, was Professional, Polite and Thorough. My only disappointment was the difficulty I had in scheduling the service."
kent S.
akron, ohio
"Appointment was nearly one hour later than was suppose to be. The technician was nice but a little different. Nothing bad just different"
jim lynn anderson A.
akron, ohio
"Good service, but cancelled original trip without notification. I called to find out and reschedule. Below questions based on the rescheduled visit."
don R.
highland heights, ohio
"Sam is the best technician I have had in all the years of being serviced by you. She informs us of things NO ONE HAS EVER TOLD US!!! We NEVER knew that we had to change the water filter on the furnace every year - it has never been changed. YUK. It will be from now on."
dana L.
hudson, ohio
karen de grund G.
brimfield, ohio
loretta P.
ravenna, ohio
"On time friendly, did a good job"
jeff R.
aurora, ohio
vanessa R.
cuyahoga falls, ohio
"Technician made sure I was aware of the care needed for the heating and recommended the precautions needed in taking care of my heating unit. I was very satisfied with the advice from both the technician, Jason and the home health representative, Jason."
jeff M.
hudson, ohio
tom G.
tallmadge, ohio
"Checkup was efficient and thorough."
ronald R.
cuyahoga falls, ohio
"Andy was on time and called to ask if he could come a little early."
bernestine E.
akron, ohio
"3days of miscommunication on times & rates"
nokisha T.
garfield heights, ohio
"My heat is still not working"
john V.
cuyahoga falls, ohio
"Joe is always professional and very experienced. Great job"
audrey B.
bedford hts, ohio
"The second Rep that was sent out on 11-13-19, was very knowledgeable and corrected the problem that I have had issues with for the last year. The young man that came out on 11-12-19, was not very knowledgeable of my problem. I just want to the young man !! NOW I HAVE HEAT I WAS CONTINUE TO USE YOU SERVICES AND I HAVE RECOMMENDED TO ONE OF MY CO-WORKER. And please note that THOMAS was also good !!"
gail B.
lyndhurst, ohio
"On time and was careful about snow"
maureen C.
chagrin falls, ohio
"Scheduling was poor. Technician was great."
joe G.
chagrin falls, ohio
"God service,fair price, technician explained potential issues with my furnace."
robert b leland L.
kent, ohio
carlos L.
strongsville, ohio
"Call scheduling/appointment experience was the worse experience. Poor coordination between Texas and Ohio dispatch. Alex - the manager calls the night before to reschedule my appointment because you all screwed up. I took the morning off work to be here (not easy). On top of that, the crew shows up hours late. A National company of "Service Experts" that makes me laugh. I have gotten better service from a mom and pop HVAC company working out of their garage. Very disappointed. I didn't even a copy of the receipt (work order) for my records to prove work was done this year. I called for it, I didn't get a return call or email. I'm so glad I didn't buy a new Lennox unit from you guys. I'm pretty sure no one is going to read these comments and take accountability."
jerold N.
clevland hts, ohio
"Eric was the third person to come out. There had been a misunderstanding as the first two people didn't know the type of heating system we had. Eric did a great job, however, he was supposed to bring me a new remote controller for my air conditining system. Apparently he made an appointment but I wsn't notified when it was and was not home that day. I called you and was told that someone would call me back about it. No one did. I am still waiting for my remote."
steve and marty K.
stow, ohio
"Ian was very professional, courteous, and thorough. He explained everything he was doing and why."
jerry M.
ravenna, ohio
"have used them for many years. always very helpful"
steve H.
mentor, ohio
"Joe was very professional, knowledgeable, and very informative. He accessed our problem, and made the necessary repairs. Very pleased with the results."
rich P.
north olmsted, ohio
"the services person was on time and and answer all my questions regarding the service that he provided for me. Also very polite and helpful.Outstanding person."
clarence C.
kent, ohio
"He was very good and entertained me"
richard H.
beachwood, ohio
steve C.
cleveland, ohio
"He damaged my garage when he drove into my garage! I reported this matter to Service Experts promptly."
amy dan stankavich S.
ravenna, ohio
"Ian explained to me exactly what he was going to do and even have me a quick lesson on the workings of a furnace and what to look for."
susan S.
canton, ohio
"Even though there was a scheduling glitch, the technician came later in the day and did our fall furnace tune-up. He was very efficient and el=xplained what he checked."
earl W.
euclid, ohio
"Very good and very efficient"
raymond W.
cleveland, ohio
"your tech did a good job skill"
ray H.
akron, ohio
"Very pleasant accommodating to my questions"
james B.
maple hts, ohio
bruce A.
hudson, ohio
"The furnace was working before his visit and it continues to work. He said it is in good working condition, which is good. I assume he did what he was supposed to do. Unfortunately, he could not help me with the leaking dehumidifier problem that I have."
charles H.
madison, ohio
"Service technician repeatedly underestimated completion time."
james M.
shaker heights, ohio
louise G.
akron, ohio
"Have been using this company for over 30 years and never been disappointed with the service or the technician that performed it."
mona M.
cleveland, ohio
white D.
east cleveland, ohio
"Great service. Came on time. Very professional. Great value."
david S.
chesterland, ohio
"My appointment was originally scheduled for 10/14/19 between 8:00 AM and 10:00 AM. I waited around all morning for someone to arrive. It wasn't until after 10:00 AM that Service Experts called me and said that all service technicians were attending a mandatory training session on the 14th. We rescheduled the visit for 10/21/19 between 8:00 AM and 10:00 AM. The technician arrived at 10:00 AM and completed his work in one hour."
joe M.
akron, ohio
tom S.
pepper pike, ohio
"Would have been a 10 if he had brought a replacement filter. How can you complete a PM without a filter replacement? I called customer survey and asked to have the Customer Service Manager call me today. They said they sent him an e-mail (real time), yet I did not receive a call today. I may take my service elsewhere just because of your customer service manager and the lack of filters."
roberta B.
sagamore hills, ohio
"Clean, on time, friendly"
michelle H.
garfield heights, ohio
"The Tech was good at explaining what it was the he was doing during the tuneup."
michalek F.
cleveland, ohio
"good work completed in a timely manner with good customer relations"
al J.
mayfield hts, ohio
"very polite and informative"
bonnie G.
chesterland, ohio
"I am satisfied but there was no information on use just a printed sheet-I still don't know who I would call for problems-however all the people were very professional and prompt-but I would have liked a little more personal education"
david K.
beachwood, ohio
"Great people fast service"
robert R.
fairlawn, ohio
"Furnace is working well. Filter was changed.He suggested that I wait until spring to inspect the air conditioning."
donald M.
chagrin falls, ohio
"On time..done right"
john S.
hudson, ohio
donna J.
bedford hts, ohio
"Didn't have knowledge on furnace #2. Didn't pay attention to how to replace filters and doors and needed me to try to help him figure it out."
john K.
bentleyville, ohio
larry B.
south euclid, ohio
robert T.
bedford, ohio
"Your technician arrived about 2 hours earlier than scheduled."
brenda C.
akron, ohio
"Because of the slow response from the company and difficulty getting calls returned. The technician tried to get furnace working but was unable to keep it working. I don't think it should be happening"
steve C.
akron, ohio
"Samantha was professional and courteous sharing her expertise on the servicing of the furnace"
ben A.
garfield heights, ohio
john W.
richmond heights, ohio
jessa B.
parma, ohio
"Gas valve was loose after appointment without knowing. Large gas leak set off an alarm. Had to get the furnace serviced again. Was told I was lucky it didnt cause issues since theres a smoker in the house. Technician was also very upset over how overworked he was. He was visibly fatigued. Overworking your technicians can absolutely be attributed to this issue. I will not be supporting a company like this."
chuck M.
streetsboro, ohio
"The tech was on time and checked out the furnace and said everything was fine"
jeff N.
brimfield, ohio
bill H.
fairlawn, ohio
richard I.
shaker heights, ohio
jess L.
parma, ohio
"We had a technician come to our home on 10/5 to look at our furnace that wasn't working. He had little information to provide about what may have been wrong, other than a vague recommendation for a new part, possibly a new furnace. My husband asked about the price on the part and he said he didn't know, but maybe $300-$600 and that he forgot his pricing book and couldn't tell us any more. We reluctantly paid him the $100 service charge to come to our house. He said another tech would be in touch to try and figure out what the problem was, but we never heard from anyone. Today, 10/9, another company came out and quickly discovered that the only thing needed was a sensor reset. The problem was quickly resolved and our furnace is now working just fine. Very disappointed in my experience with Service Experts."
nancy P.
randolph, ohio
"Your man was very thorough in checking out my furnace."
james clough C.
stow, ohio
larry F.
ravenna, ohio
"He did not seem to know what he was doing and he kept looking at his watch like he was in a hurry."
dale Z.
lyndhurst, ohio
"Jason & Dwayne were excellent techs, they explained what they were checking explained the whole process in terms that were easy to understand. They were courteous and professional at all times."
robert J.
cleveland heights, ohio
"Samantha arrived on schedule, worked efficiently and was very courteous."
nancy W.
cleveland heights, ohio
"Every things was good"
charles V.
bedford, ohio
"Technician told me the Run capacitor was poor,I called service experts to report this and fix it because the unit is only 4 years old,The whole unit was new and installed by Service Experts the lady said Alex said the part was not covered by warranty.WHY NOT ?? the part runs the whole unit.I was told I would get a call from Alex or someone,still not got the call."
ellenor S.
aurora, ohio
"pleasant, on time"
keith H.
ravenna, ohio
"Jason & Dwayne were both prompt and professional"
ernest M.
east cleveland, ohio
"Technician seemed very knowledgeable and efficient."
cheryl F.
twinsburg, ohio
"Technician was very nice, personable & knowledgeable"
greg D.
university heights, ohio
cheryl F.
twinsburg, ohio
"Not only does Samantha have a very pleasant personality she seemed knowledgeable & very willing to help. She discovered the reason for an ongoing problem with my humidifier & the plumbing that nobody else addressed previously."
robert H.
akron, ohio
"On time - friendly and informative"
rosica G.
aurora, ohio
barbara Z.
grafton, ohio
"he was very knowledgeable, answered my questions, explained the overall functions of the furnace."
gary B.
mentor, ohio
dennis D.
tallmadge, ohio
"Very pleasant and knowledgeable."
linda S.
mayfield heights, ohio
"Samantha was very professional and knowledgeable. She showed up on time. She checked out the furnace thoroughly. I was also very thrilled to see a woman doing this job. Hire more women like Samantha."
ron A.
chagrin falls, ohio
"The service person was on time, very though, attentive and polite."
donna S.
chardon, ohio
"I moved into this house 2 weeks ago. I know the furnace is older but Dustin took the time to provide me with the type and size of the filters required for this furnace. It is so nice to do business with a reliable company and trained technicians."
robert T.
cleveland, ohio
"Samantha was very personable and very knowledgeable. She also was efficient and offered helpful information."
james M.
hudson, ohio
"I received absolutely wonderful service and all was done extremely well !!! Thank you !!!"
laura S.
akron, ohio
"Very friendly and personable; helpful and also went the 'extra mile'....."
alan C.
streetsboro, ohio
"Jason let us know he was close and arrived as scheduled. The service was performed quickly with no surprises."
deborah S.
aurora, ohio
"no problems"
robin K.
garrettsville, ohio
"Because she didnt try to up sale anything."
mary ellen M.
north royalton, ohio
"Samantha was extremely professional, kind, and worked efficiently."
larry B.
south euclid, ohio
"Very professional, cordial, personality and well spoken."
fred b.
stow, ohio
"he know what to do and did it"
jerry V.
kirtland, ohio
"Samantha was very thorough, and she explained everything that was done."
jesse B.
twinsburg, ohio
"Both Techs very nice and did a good job"
suzette C.
mayfield hts, ohio
nathan C.
cleveland heights, ohio
"The installers answered nanny questions i had ."
ed Y.
bedford, ohio
pamela M.
atwater, ohio
"Jason K. was an excellent technician! He added a UV unit on our older heat pump and did so with such care. His professional demeanor made it easy for me to communicate my questions and I appreciated his expert advice."
cyrus T.
cleveland heights, ohio
"You didn't fix the problem, and when trying to get a refund under warranty, the billing department phone number didn't work multiple times."
michael H.
willoughby hills, ohio
"On time, efficient, knowledgeable, completed job and gave follow up information"
nick P.
cleveland, ohio
"Jason seemed very experienced, knew his job and had a good attitude"
steve C.
cleveland, ohio
"Service was excellent. Installers were courteous, and they cleaned their work area well."
james S.
lakewood, ohio
"On time; very fast assessment and service"
jeff M.
hudson, ohio
"Jason did a great job"
dayana C.
cleveland, ohio
"WE ONLY TALK, AND HE LOOK AT THE WORK HE HAD TO DO THEN HE MENTION THE COST WITHOUT MENTIONING THE COST OF UNIT OR THE COST OF MATERIALS"
cheryl P.
cleveland, ohio
"After 5 days of initial call to schedule appointment, commenting that the tech should have checked the cause of the leak 2 weeks earlier when he was here, I was notified by phone from the tech that it wasn't repairable. I wasted days of my time. Shameful."
rebecca M.
cleveland heights, ohio
mike cable C.
hudson, ohio
karen B.
seven hills, ohio
mike C.
kent, ohio
"Was quick and efficient."
terry U.
solon, ohio
"Capacitor did not work. did not check the refrigerant level which turned out to be low. Misdiagnoses led to recommendation to buy a new unit. Despite unit only 9 years old and annual service agreement with DiMarco/Service Experts."
jerry ci principe P.
streetsboro, ohio
"Mike was very professional, he made up for the wrong that we were put through the first two weeks of this long process"
kathy R.
euclid, ohio
"There was a little confusion in the initial scheduling and wrong date was scheduled. As a result there were two service calls and two different service people showed up on different days The work was done and air conditioning works well so we are happy"
david R.
akron, ohio
"Emergency. I called and the tech was here the same day."
marianne F.
south euclid, ohio
"On time, efficient, took care of what needed to be done."
juan B.
copley, ohio
"I think it was absolutely ridiculous that the technician was here for less than 10 minutes and charged me $100!!!"
giulio P.
chagrin falls, ohio
"no one showed"
robert G.
aurora, ohio
"Did an excellent job of explaining different choices."
michele H.
hudson, ohio
kim- paul S.
cuyahoga falls, ohio
"Jason was exceptional at explaining what service needed done, and what the service contract included. Jason was very patient with the Schmidts and very professional!"
pat R.
streetsboro, ohio
james C.
bedford, ohio
"He was direct and forthright."
kathleen M.
bedford heights, ohio
rance R.
reminderville, ohio
"problem was fixed."
lee R.
stow, ohio
"He found a bad part that needed changed and showed it to me instead of just fixing it"
lauren P.
chagrin falls, ohio
"The quote to replace our A/C unit was much, much higher than reasonable and included items that we had discussed not needing replaced, like the blower for $6,500, which I only discovered after asking for an itemized quote. The itemized quote also revealed that the least expensive option should have been $2k less than initially quoted. Both the technician and salesman who came to our home were not helpful to deal with our home warranty company, which is admittedly a pain but we only asked that they briefly speak to them and the tech was rude and unhelpful and the warranty company transferred our claim to another company after the salesman called based on his conversation with them because they were unwilling to work with him further."
vance G.
beachwood, ohio
"Ive been explaining it to people in the local office for a week. The General Manager Alex hasnt gotten back to me yet. Its been over a week. Terrible service. Never again."
paul P.
north ridgeville, ohio
"Quick, Professional. Only issue was with the replacement of the condenser. Does being a maintenance plan member provide for a parts discount?"
robert M.
uniontown, ohio
"Jason and Ian arrived at the designated time. They were professional, polite and customer friendly. They did a thorough job in performing our AC Tune Up and spent time explaining what they did and why they did it."
irene M.
mogadore, ohio
"Very informative and polite."
paula B.
tallmadge, ohio
earl W.
euclid, ohio
"When the HVAC was installed the tech. said that they would cover the large opening where the old furnace was not covered by the new unit. This was never done."
david G.
south euclid, ohio
"Great service"
betty C.
stow, ohio
"Not only did we get same day service but when Jason showed up a little after 8PM, he was nothing but pleasant...and as he explained things he always had a smile on his face."
jim M.
sagamore hills, ohio
"Service people from your concern are always professional and go about their work."
ronald R.
cuyahoga falls, ohio
"the gentleman that came was very knowledgeable of the air condition unit"
earl W.
euclid, ohio
"The tech was good, but the installers told me that they would cover the open space where thee old furnace was but it is still an empty hole."
don D.
willoughby, ohio
"She was not in a hurry and checked everything..."
susan S.
north canton, ohio
"Technician called to say he could arrive earlier than scheduled. He was very personable. He completed the repair quickly and then spent extra time to eliminate a vibration noise in the air conditioner."
dick C.
kent, ohio
"Very thorough '"
david B.
gates mills, ohio
"Very prompt and courteous she had great knowledge of the equipment."
frank W.
north royalton, ohio
"I WAS DISAPPOINTED IN YOUR FIRST APPOINTMENT NO CALL NO SHOW VERY UNPROFESSIONAL. I DONT BELIEVE I WILL USE YOU AGAIN"
todd P.
akron, ohio
"My brand new installation does not even "kind of" work. My BRAND NEW unit has been runninf for 7 hours straight. Set at 68 it is 75 in my house."
khevyn L.
fairview park, ohio
bob W.
5001 avon belden rd., ohio
nicole M.
solon, ohio
"Samantha was very professional and polite."
chris K.
mentor, ohio
dennis M.
atwater, ohio
ted G.
bratenahl, ohio
"Very thorough and concise"
mark H.
akron, ohio
"Jason called ahead with a time frame for arrival and showed up on time. He was professional and knowledgable and made sure he explained everything that he was doing."
kay M.
akron, ohio
"tech was on time, called before he arrived."
paul K.
akron, ohio
"Jason was clean, quick and efficient"
nicola C.
mayfield hts, ohio
michael H.
solon, ohio
"Samantha was knowledgeable, courteous, professional. I would welcome having her back in the Fall."
medley C.
shaker hts, ohio
"Service Experts disconnected ac unit when they installed a new heating unit on my furnace last December. They told me they would reconnect the ac unit once the weather was warm. They sent technicians who claim to know nothing about reconnecting the ac unit. I tried many times to talk with Richard Brown, who sold me the heating unit in December. He does not return my phone calls. I bought the heating unit with the promise that they would return the ac back to the way they found it in the spring. Unbelievable!"
ernest M.
east cleveland, ohio
"tech was knowledgable. very courteous."
cindy K.
streetsboro, ohio
"I had to wait 3 weeks for a tech to come to my house and I am a maintenance agreement customer. Two people showed up and quoted me an outrageous amount of money to check the coils and pump the stuff out. Tried to sell me a new unit. We've been very dissatisfied in the past too. Your company sold us the brand new unit in 2011 and they did not register the unit. We have had nothing but problems with it and without the warranty coverage have paid out too much money to Service Experts. Then we find out that the unit is involved in a class action lawsuit. Also, the technician forgot to turn my A/C off when he left. Therefore, it was running (without coolant) and I didn't realize it, further damaging the unit."
mark D.
stow, ohio
"Was on time and went right to work"
jacquelyn M.
akron, ohio
"Rich and Jason K were very thorough, kind, courteous and timely."
john S.
chardon, ohio
"Prompt friendly service"
rebecca R.
north ridgeville, ohio
"She was very professional and friendly."
lisa B.
kent, ohio
"Jason was very nice and knowledgeable. He took his time and explained what he was doing and how our Heap pump was functioning."
beverly N.
stow, ohio
"Polite and pleasant. Service update was quick and efficient"
deb S.
euclid, ohio
"I had questions that were answered professionally and were helpful."
david H.
auburn, ohio
"Honestsalesman"
dorrell E.
cleveland, ohio
"The installation service was professional."
betty R.
ravenna, ohio
"Excellent Service."
dan G.
willoughby, ohio
"Service was prompt, technician listened to problem/history. Technician, however, did not fully evaluate problem (the problem/leak was not where he said it was) before suggesting a solution. Thus the "8" rating for the above question."
kelly J.
chagrin falls, ohio
"He Was very courteous and helpful"
greg S.
doylestown, ohio
harry C.
ravenna, ohio
gloria h.
streetsboro, ohio
"she was very professisl"
patrick M.
kent, ohio
"Solved problem quickly, prompt service response, very courteous."
julia T.
gates mills, ohio
"Joe was one time, called ahead and is quick but thorough"
jennifer E.
hudson, ohio
"Samantha was on time, completed everything quickly, and explained the progress."
leslie F.
akron, ohio
"Samantha was very professional and knowledgable."
gene M.
mentor, ohio
margaret M.
akron, ohio
"The technician arrived on time, was friendly, quick to identify problems needing repair, explained the problems and what needed to be done, and had the replacement parts to make the repair. I was very happy with his visit. He could not fix an issue with the agreement expiration date, but gave me the way to address this issue."
george P.
maple heights, ohio
ronald J.
stow, ohio
"Checked HVAC System. Made recommendations for better care."
betty S.
mogadore, ohio
"He was promptly on time. Got the job done and checked the thermostat as best he could as the weather was not what would have been best."
julie B.
willoughby , ohio
"Didnt have an understanding of how to carry out the project and never heard back from him"
musette V.
bratenahl, ohio
"The technician was on time, polite, very quick, and kind to my cat."
ingrid R.
chesterland, ohio
john S.
aurora, ohio
"Jason arrived on time. He was courteous, efficient, and he completed everything very efficiently."
greg D.
university heights, ohio
"He did excellent work"
robert J.
cleveland hts, ohio
"Technician was able to locate and fix the problem"
don R.
highland heights, ohio
"On time, thorough, efficient."
john K.
hudson, ohio
"Professional, courteous and respectful service"
paul F.
akron, ohio
"Again in an emergency SE failed. Tech diagnosed problem as faulty thermostat when in fact sloppy maintenance over the last few years caused the problem and all repairs should have been the responsibility of SE."
jeanette c.
garfield heights, ohio
"Joseph was prompt and very professional in answering my questions. Joe was very knowledgeable and considerate in speaking to an elder lady."
marilyn G.
kent, ohio
"Jason was early, respectful, and informative"
tracy C.
stow, ohio
"Jason did a great job. Very thorough and explained everything he was checking and the results. The office called me early to let me know he would be here the later part of th two hour window. I appreciated the call."
dante S.
northfield, ohio
"Very professional. Left the area he worked in clean."
sharon Z.
parma, ohio
kari L.
brecksville, ohio
"Thomas did a great job, he was very thorough and explained everything to my husband and I."
josephine K.
macedonia, ohio
"She was thorough, pleasant, put the booties on and off as needed. I've had enough of these to know what should be done."
donna C.
stow, ohio
"On time and very professional."
stephen B.
stow, ohio
"All great, called with arrival time, easily within service window, very professional with good explanations. Would use again anytime."
linda S.
mayfield heights, ohio
"Joe was prompt, very knowledgeable and very thorough."
bonnie G.
chesterland, ohio
laura S.
akron, ohio
"He did a great job..."
john V.
cuyahoga falls, ohio
"Joe did an excellent and thorough job.Look forward to seeing him in 6 mos"
diane P.
strongsville, ohio
"Brian was very polite and knowledgeable."
dennis D.
tallmadge, ohio
robert J.
cleveland hts, ohio
gerald S.
kent, ohio
"Excellent."
dante S.
northfield center, ohio
"Thomas is always friendly and very knowledgeable and takes the time to explain everything."
randall R.
orange, ohio
"40 minutes late no phone call"
alyssa A.
kent, ohio
"Jaso did a great job, even checked out our hot water tank."
linda L.
silver lake, ohio
"Jason was very efficient and friendly."
steve C.
cleveland, ohio
"Service appeared to be thorough."
david T.
cleveland heights, ohio
"Your guys were available soon after the request. They worked efficiently and cleaned up after."
tom G.
solon, ohio
terry U.
solon, ohio
"On time. Good explanations. Polite. Smart."
ingrid W.
munroe falls, ohio
"Called before arrival, very courteous and knowledgeable. Diagnosed problem quickly. Got the needed part and tested all to make sure it worked. Handled everything quickly and efficiently. Was able and willing to explain all to us. Thanks for good service!"
wendy G.
bedford heights, ohio
allyssa A.
bedford heights, ohio
"My technician was to arrive between 4-6 pm. He did not arrive until 10:30 PM. No one notified me that my technician would be late. I called 3 times. In addition, he was very rude."
robert K.
tallmadge, ohio
"Thomas explained everything to us and was very polite."
glenn H.
shaker heights, ohio
"Provided service and tune-up as expected but also took the time to fix issues that had been in place since the install. Great job by Thomas. I would recommend Thomas although I still have some reservations about Service Experts as a company that are from our original installation and problems with the rebate. My lower rating on questions #3 and #4 is not reflective of service that Thomas provided."
roberta B.
sagamore hills, ohio
"Didn't get a 10 because he kept trying to upsell us - we have used Service Experts for 10 years and have had you out to give us quotes - which we told the gentleman but he was persistent."
chuck C.
cuyahoga falls, ohio
"On time. Pleasant. Informed me of all services done and recommended."
timothy F.
stow, ohio
jim kath samodell S.
ravenna, ohio
"The tech was thorough and conscientious."
jeffrey M.
novelty, ohio
"Richard was very professional, good knowledge of product and answered all of our questions."
michelle H.
akron, ohio
"Thomas took the time to make sure we were aware of all the routine maintenance that needed to be done between services. He was very knowledgeable of the system we have in our home. We will definitely request him for our future tune-ups."
scott L.
willoughby, ohio
"Tom was very knowledgeable about the system and explain everything very well"
al J.
mayfield hts, ohio
"Very pleasant and efficient"
sarah G.
parma , ohio
"Quick, friendly service"
alan C.
streetsboro, ohio
"Notified before coming that on the way, arrived on-time,service very quick, informative, and thorough service."
ronald W.
cleveland, ohio
donna S.
south euclid, ohio
"Thomas did an outstanding job explaining the details of what he did to determine the reason for 'no heat'."
david T.
cleveland heights, ohio
"My daughter said you did a good job."
patricia A.
ravenna, ohio
"Matt was experienced and easy to talk with."
thanh V.
cleveland, ohio
"He tried to rip me off. The first technician quote $658.00(Mathew) and I agreed with the amount and the second technician (Thomas) He came and gave me a quote $1300.00 .He tried to find something that is not necessary to charge me more."
john G.
chagrin falls, ohio
"This is our second Furnace purchased from Service Experts. Overall rating of a 9 largely attributed to transparency of the salesman and warranty available on unit."
karese E.
independence, ohio
jacob G.
beachwood, ohio
jennifer S.
pepper pike, ohio
"Joe was timely and very helpful."
jon K.
cuyahoga falls, ohio
"The technician diagnosed and fixed the problem quickly and courteously."
joanna V.
akron, ohio
"The gentlemen was polite and did not mind answering questions."
lisa G.
maple heights, ohio
"Another lecture about changing filters once a month. When I got my furnace put in in 2006 THEY told me replace every three months and having a paper frame didn't matter. Replacing every three months works since! He asked me, I didn't ask him. Until it doesn't work my filter changing doesn't need to be chastised!"
pat/iris M.
mantua, ohio
kaleelah B.
solon, ohio
jim/cindy H.
mogadore, ohio
"The emergency leak was taken care of within an hour and the new water heater was installed as promised in less time than anticipated. Also, the work was excellent and the area was left super clean. Thanks Matthew!!!"
ronald W.
cleveland, ohio
ann/john Y.
university heights, ohio
milo W.
garfield heights, ohio
mack P.
cleveland, ohio
"The timely of the emergency heat call and the time the Technician came out I called at 8pm and the technician did not come out till 630am"
pete M.
brook park, ohio
"The technicians were very knowledgeable and respectful , ( especially Bob)"
charles E.
kent, ohio
"Very good help"
jennifer D.
cleveland, ohio
"The technician was very good. He fixed the humidity problem and the banging in the pipes. I hope to have him for my future tune ups."
milo W.
garfield heights, ohio
ronald W.
cleveland, ohio
gayle K.
moreland hills, ohio
"I had a new heating unit installed. Derek and Matt were professional, pleasant and very neat."
john P.
cleveland hts, ohio
charles E.
kent, ohio
nicole H.
south euclid, ohio
"First day problem wasn't resolved. Didn't know what the problem was. So I had to spend more money for somebody else to come look at furnace . When I called back person next schedule my follow up appointment. So I had to wait again. First night man told me it was a 5 hour wait. Frank the last guy to come out was very nice."
jerry V.
kirtland, ohio
"Thomas was very professional and thorough as he diagnosed and corrected the problem with our furnace."
robert J.
cleveland hts, ohio
john P.
cleveland hts, ohio
"On time and knowledgeable."
jessa B.
parma, ohio
"Very thorough, great offers regarding our 43 year old furnace. Offered to help work with my home warranty company, sadly had to go through their provider."
robert J.
cleveland heights, ohio
"Technician was very quick to diagnose the problem and fix it. Was very good at explaining everything and offering advice."
robert H.
akron, ohio
"The technicians arrived on time and repairs were made. Told me what was wrong and what they had to do get our furnace running."
timothy and yanna M.
pepper pike , ohio
"The show up time was great, Matt was professional and very very knowledgeable"
xinia T.
tallmadge, ohio
"Derek understood the problem and offered his help in what he could to make it right."
jay B.
chardon, ohio
"Still waiting over one week for fix."
bob K.
tallmadge, ohio
"He was very nice and helpful."
dave M.
lyndhurst, ohio
"Its been over a week and I still have not received a quote. Ive emailed and left messages on his cell with no response. Makes me think you are not interested or unable to do the job."
christopher W.
cleveland, ohio
"Your technician, Tom, was terrific: he called ahead, was prompt, extremely thorough, and provided helpful descriptions of the work he did tuning up our furnace. He is a good representative of Service Experts and exemplar of professional customer service. We will continue to do business with your company!"
adrian L.
lyndhurst, ohio
"Knows his technology, options where called for, courtesy, leaves job site clean, keeps me up to date with product recommendations. What more could I ask for?"
pete M.
brook park, ohio
"Fixed problem fast"
musette V.
bratenahl, ohio
"The technician was, as always, prompt, respectful of my home and engaging. He explained everything he was doing, and gave me tips to maximize my hvac experience"
james K.
akron, ohio
"Matt came out on a Sunday evening and fixed the problem quickly. He was very courteous and knowledgeable and took the time to explain everything to me."
linda S.
mayfield heights, ohio
"Matt came and replaced the extension tank. He was knowledgable and did an good job."
gilda F.
south euclid, ohio
angela D.
oakwood village , ohio
"I had some problems at first but overall both Matthew and Thomas did a great job! thanks again and stay warm."
ryan T.
parma, ohio
"Nobody showed up for my appointment. I called and they said it was scheduled and nobody came."
marilyn G.
kent, ohio
"Frank is the best technician. Knows his stuff. Always fixes things right. Just wish He would come out instead of someone else."
brett A.
broadview heights, ohio
ted G.
bratenahl, ohio
"Frank had to fix what was not done correctly from before with humidifier"
gabriel R.
aurora, ohio
"Derek was on time, very thorough, very pleasant and was happy to answer my questions."
donna B.
chagrin falls, ohio
deb S.
euclid, ohio
"Explained everything thoroughly."
brenda D.
akron, ohio
"Thomas was very thorough and dedicated to identifying the problem. He checked and re-checked every possible connection before finding the issue with the new thermostat. I did spend the night without heat before serviced. This was the third tech to service my furnace. That is unfortunate. I have already referred my son to your company. This was the second time I have had an issue in > 10 years."
pat D.
maple heights, ohio
"After being left with no heat and a new furnace proposal, I called another vendor. That vendor had the part on their truck and I had heat within 40 minutes"
suzette C.
mayfield hts, ohio
mike V.
chagrin falls, ohio
"I was a bit bummed that I didn't get a call from Bob earlier on my initial call but he did a great job late into the night on Saturday. Derek did a great job too."
jim T.
richmond heights, ohio
"Both technicians were very friendly, thorough and explained everything that was done"
marilyn G.
kent, ohio
"This is an ongoing problem since new installation. Thomas is the first tech we had come out that thinks has figured out the problem. Another tech has to come out because Thomas didn't have the equipment he needed to fix the problem."
cynthia L.
highland hts, ohio
"Technician was on time and explained everything he did and took the time to instruct me on the proper way to replace the filter."
musette V.
bratenahl, ohio
"Technician is awesome. Called first, came when he said he would, explained everything, answered questions, educated us on important stuff, was patient, and was nice to our cat."
bri Z.
mayfield heights, ohio
"They were able to come out right away. We appreciated that they brought diagnostic tools (another company did not and this problem had dragged on for us). Both men were very professional and friendly, and explained to us what they were doing and why. Pricing seemed fair and informed. I would absolutely hire again."
darius S.
bedford heights, ohio
"Tech was very knowledgeable about unit."
ted C.
maple hts, ohio
beth R.
cuyahoga falls, ohio
cindy K.
streetsboro, ohio
"The technician was knowledgeable and thorough. Only problem is that he forgot to turn on the furnace after he had completed the job. I would've never known how to turn it back on by myself. I'm very cautious of pressing and flipping switches."
steven S.
richmond hts, ohio
mark D.
stow, ohio
kevin L.
highland heights, ohio
"Very professional"
ronald R.
cuyahoga falls, ohio
"He was on time and went right to work an did a great job"
dick C.
kent, ohio
"Thorough"
taylor S.
willoughby, ohio
ronald R.
cuyahoga falls, ohio
"He is very through and gets right to the job"
greg s.
doylestown, ohio
"derek was very professional and explained every step of what he was doing."
kevin L.
highland heights, ohio
chris K.
mentor, ohio
doug C.
akron, ohio
"after the service was done I was told that all was well except that the UV lamps I had supplied were incorrect. He said that the correct ones had 4 pins arranged in a square and mine had them in a straight line.on checking, both the existing and replacement ones had the straight line arrangement, suggesting that he never removed the lamps to check."
mark D.
stow, ohio
"Professional service Provided tips Discussed the process"
robert R.
fairlawn, ohio
"He outlined on my receipt the work he did with future recommendations."
john H.
university heights, ohio
al P.
cuyahoga falls, ohio
john K.
bentleyville, ohio
paula B.
tallmadge, ohio
"Jason was very competent, respectful, and informative."
vinod V.
pepper pike, ohio
"On time and quick repair"
nancy W.
cleveland heights, ohio
"Efficient polite, on time and had the needed equipmentl"
jeanne B.
cuyahoga falls , ohio
bob M.
uniontown, ohio
"The service was performed as I would have expected. The technician was prompt and communicated relative to the service provided. In the past the technician has always used plastic slippers over his shoes when walking in our home. This technician did not. I wish that he would have."
alesia J.
warrensville heights, ohio
"Technician took to time to explain the services provided."
george D.
akron, ohio
steve L.
uniontown, ohio
"Tom, Gary, and everyone else worked hard to overcome a bad situation as we were caught in a weekend closed-supplier situation. We appreciate it. In an ideal world Tom would have replaced the limit [broken] switch on Friday but he was not sure that it was our problem. The loan of the space heaters helped."
george U.
walton hills, ohio
"Technician did an excellent job with furnaces"
rick F.
mogadore, ohio
connie T.
garfield heights, ohio
"Good service"
sarah C.
south euclid, ohio
"had to come twice , but was very good"
dave P.
copley, ohio
"The furnace was fixed and still working"
eric C.
macedonia, ohio
"Service was quickly and correctly."
clarence C.
kent, ohio
william B.
sagamore hills, ohio
"Derek was on-time and provided superb customer service. He was respectful of my home and provided good advice on our comfort and care."
jim K.
ravenna, ohio
"Because the tech was skilled and professional and personable."
linda C.
kent, ohio
richard B.
richmond heights, ohio
richard H.
beachwood, ohio
"on time good work"
david P.
chagrin falls, ohio
"Excellent communications; professional; polite"
katrina R.
stow, ohio
"Technician was very knowledgeable. And very cautious to be sure I double checked his work."
jackie G.
warrensville heights, ohio
"Tom was very thorough when he was explaining step by step on the process checking and cleaning my furnace. Excellent Customer Service Demeanor. Tom explain that I need a capacitor run for my furnace I want him only to come back to service that part when I schedule the appointment in two (2) weeks."
mark D.
stow, ohio
"Very detailed and identified problem. Explained all aspects greatly and assisted in other areas for our service contract."
alvina S.
bedford heights, ohio
"Because he was careful not to mess up my wood floors and he was professional in cleaning the furnace."
david G.
cleveland, ohio
"very knowledgeable,explained as he proceeded with his tune-up,answered all my questions,and I would like to request him for my spring check-up."
jeff B.
stow, ohio
"Polite and on time"
susan S.
north canton, ohio
"prompt. explained clearly what he was checking. made recommendations"
j L.
ravenna, ohio
valerie S.
cleveland heights, ohio
ellenor S.
aurora, ohio
alan C.
streetsboro, ohio
"Thomas was very thorough in diagnosing issues and then offering alternative solutions."
george d.
akron, ohio
"technician was thorough and helpful when answering any questions"
michael V.
chagrin falls, ohio
"Tech was great !"
susan O.
hudson, ohio
"I am disappointed I called to schedule both service and problem with heating--the person who was great told me to call again to schedule service --I would have done that on the original call. Second, I find it hard to believe 270$ for 13 minutes of work cleaning out a mouse nest of a PVC pipe is acceptable--and he waived the coming out charge! WOW! He was delightful and not a reflection of Thomas at all--more of a company issue"
john V.
cuyahoga falls, ohio
"Joseph was on time and provided a professional and efficient service"
ray U.
medina, ohio
"To replace a capacitor, on our furnace, and charge a total charge of $138.00, was way out of line! The cost of replacement in retail price, with tax, is around $7.00!"
connie T.
garfield heights, ohio
"Good work, good customer service and tech was friendly and knowledgeable."
rick F.
mogadore, ohio
"Very good job explained everything he did"
george D.
akron, ohio
anita S.
parma, ohio
"Frank was very thorough and explained everything to me so that all of his explanations were very easy to understand. When he left I knew my furnace was in excellent condition and I would be OK during the winter."
devon S.
cleveland, ohio
"Technician patiently and thoroughly explained what he was doing and why he was doing it."
holly L.
solon, ohio
"Tom was prompt, called ahead, and was so helpful. He offered to have us watch as he did the service and explained everything he was doingvery thorough yet efficient. We decided to go with a regular service plan as well and he went through all the details on it, and had information about duct cleaning, which we asked him about. It was really convenient, and we were confident about the service we got. Id also like to mention that Nancy, who scheduled our service, has really great customer service skills."
cheryl P.
akron, ohio
"Our new furnace was installed and works so well, and quiet!! We are very happy!"
dave H.
lyndhurst, ohio
"Thomas explained everything he was doing, was extremely knowledgable and curteous."
robert J.
cleveland hts, ohio
"Frank gave a detailed explanation of every step of the maintenance procedures he performed"
richard B.
richmond heights, ohio
"This tech is the best, keep sending him to our house."
james M.
hudson, ohio
"Great services - thank you for the wonderful service that you provided to our service needs . Thanks much !!! Terry"
james C.
stow, ohio
bruce B.
beachwood, ohio
len M.
macedonia, ohio
bob M.
highland hts, ohio
wendy G.
bedford heights, ohio
michael w.
gates mills, ohio
"Service was great, the tech was very helpful"
donna S.
south euclid, ohio
"The technician was on time, courteous and professional."
keith H.
ravenna, ohio
"Derek is ALWAYS professional & pleasant. Jason is a great addition to the Service Experts company."
andrea S.
brunswick, ohio
"Tech did a great job. He was knowledgeable and skilled. He explained everything he did and advised us as to what we could do to keep the unit running smoothly."
laura S.
akron, ohio
"Tech did a thorough job and explained things he was doing, too...."
steve L.
uniontown, ohio
"I like your people and the servicefor the most part. If I had any issues, I would let you know. I didn't. So could se knock off these constant surveys? Just asking."
robert H.
akron, ohio
"Made any adjustments that needed to be done - Explained things to me - set us up for winter."
vicki S.
ravenna, ohio
"Frank is friendly , knowledgeable, efficient,"
sarah C.
south euclid, ohio
"he was through, and explained how long the pipes will be clean."
allen A.
solon, ohio
wayne G.
copley, ohio
"100"
wayne G.
copley, ohio
len M.
macedonia, ohio
"fast efficient"
lenny C.
ravenna, ohio
"tec, was courteous and knowledgeable."
j L.
ravenna, ohio
"the tech knew his job and a nice helpful attitude"
ahmet T.
stow, ohio
"The technician, Matt Z. Very thorough. Explains everything."
leslie F.
akron, ohio
"The hot water heater is fixed, but the fix caused my home water pressure to be weak and I have no water coming out of my lavatory faucet. Matt is returning to fix the lavatory issie today."
david B.
kent, ohio
"Technician completed service and was explained exactly what was done."