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We Can Repair Any Kind of Gas Fireplace in Cleveland

Gas fireplaces make adding comfort to your Cleveland home simple. Just move a switch or push a button for direct heat.

They’re also quite simple to use. Unlike their woodburning equivalents, there’s no need to add firewood or remove ashes. But like any other natural gas units, these fireplaces have to have regular tune-ups to help them run efficiently and avoid malfunctions.

When your fireplace won’t start or won’t keep burning, the specialists at Service Experts Heating & Air Conditioning can help. Use our step-by-step tips first. If your fireplace still isn’t working properly, contact us. We can handle any model. All of our technicians are NATE certified, which means they’ve passed comprehensive training to better help you. And all of our quality work is upheld by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a few causes why your fireplace won’t start. Pull off the decorative plate beneath your fireplace to gain entry to its pieces.

  1. Is a breaker tripped? Check your home’s electrical panel and reboot breakers as needed.
  2. Is the gas working? Make sure the valve is in the “open” setting.
  3. Is the pilot light burning? If it is out, follow manufacturer instructions to relight it. Fasten the vent cap to stop drafts from blowing it out.
  4. Pilot light lights but won’t stay lit? There could be a problem with the thermocouple, a metal safety sensor that regulates gas flow.
  5. Pilot light stays ablaze but fireplace won’t heat? It could be the thermopile, a metal piece that transforms heat to electricity to open the gas valve.

If you suspect there’s a problem with the thermocouple or thermopile, contact us for service.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Adjust the flame and vacuum the burners once they’ve completely cooled.
  • Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning repair or replace the blower.
  • Odd smells? Clean the fireplace’s interior and flue with the steps below. If you smell rotten eggs or burning wires, turn off the fireplace, get fresh air in your home and call us right away.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it heat more efficiently and avoid pricey failures. It may even help it work longer.

  1. Verify your fireplace is fully cooled.
  2. Turn the gas off by rotating the valve to “off.”
  3. Remove the gas logs, inspect them for cracks and clean them with a soft-bristled brush.
  4. Extract the lava rocks, vacuum them individually and wipe away soot with the brush.
  5. Clean the internal parts of the fireplace with a vacuum hose attachment.
  6. Rub down inside edges with a wet cloth. Use warm, soapy water to get rid of dust or soot accumulation.
  7. Return lava rocks and logs in the same design.
  8. Clean the glass casing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to break.
  9. If you have a vented gas fireplace, inspect the outside vent and remove debris such as leaves or bird nests.
  10. Check your carbon monoxide detector is working correctly.

Schedule Annual Maintenance Today

Once your fireplace is working again, schedule regular tune-ups with us. These checks can potentially discover trouble before they start. We’ll test your components for fractures. We’ll also make certain there aren’t any leaks and that pressurization levels are right.


Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.