What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your A/C needs repair at your Cleveland home and you have no idea what to expect. It’s daunting enough to allow an AC repairman into your home, but then to not be sure what they’re going to do can add another level of anxiety. But fear not! Service Experts Heating & Air Conditioning is here to update you on the standard A/C system repair process so you’ll be prepared when an expert air conditioning service technician needs to pay you a visit.

It Starts Simple

When the technician arrives, the first thing they should do is ask to see the thermostat. It might sound silly, but they need to inspect it to confirm that it’s not just a thermostat settings error. The service tech will check that the thermostat is programmed to cool and then reduce the temperature to see if that will trigger the air conditioner. A flawed or improperly connected wire could be the culprit that’s keeping you from a comfortable home.

If this doesn’t resolve the trouble, the technician may ask you to see the circuit breaker box. They may set the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty

The repairman will then likely ask to see the A/C. Same as a doctor, the service tech will commence their trial and error testing process. There are many variables that could be the cause for an AC that isn’t running properly, and it’s up the repairman to investigate all the possible reasons starting from the most ordinary issues to the least. This process could take anywhere from 5 to 60 minutes or more.

During the air conditioner diagnosis, they will probably check the air filter to verify it’s not clogged or requires replacing. They will inspect your A/C system’s refrigerant levels, verify the air condenser fan is rotating properly, confirm that the size of your air conditioner is correct for the size of your residence, and check the wiring, electronics and safety controls.

Have answers, will fix

Once the AC service tech has discovered the issue, he should explain all your choices to you. The discussion will typically start with the service tech explaining what the issue is, what part (if any) died, how or why it went out, and what that part does for your air conditioning system.

The service tech will then go into your courses of action, which will entail swapping out the part and resolving the trouble, but may also include upgrading parts of the A/C, the air conditioner itself, or your entire heating and AC system. In some cases, it may make more sense to purchase a whole new heating and AC system, particularly if the A/C system is past its prime, or likely to break down again and end up with you spending more on AC repairs in the long run. The service tech will explain how much time, effort, and cost it will take to fix the issue.

The technician may at this point explain what could have avoided the problem or part failure and how to prevent a future issue from occurring. This usually includes seasonal maintenance, which not only helps avoid an air conditioning breakdown, but in most situations also keeps your air conditioning warranty valid. Most expert air conditioning repair companies will offer a yearly service plan so you don’t have to stress about making future HVAC tune-up appointments for your HVAC equipment.

Lastly, they will explain the process for repairing the failed part or resolving the problem. If you determine that air conditioning repair is better for you than investing in an AC system upgrade, the technician will order any parts needed and set up your next appointment to repair your A/C system. Or, if the necessary part is already handy on their truck, they will begin the air conditioning repair work with your go-ahead.

Remember that throughout Cleveland you’re in good hands with Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have received extensive background checks so you can feel comfortable with the people we send into your home. If you ever come across any questions about your HVAC equipment or what to expect with your air conditioner repair, give us a call 24/7 at 440-252-1375 and we’ll be happy to explain the process.

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