When you are looking for heating, air conditioning or plumbing services from Service Experts Heating & Air Conditioning, you will handle the trip charge and a diagnostic fee independently. A number of companies you’ve called in the past most likely combined the trip charge and diagnostic fee, but we believe we can provide you with better value by keeping them separate.
What Is a Trip Charge?
A trip charge includes the cost for a qualified plumber or HVAC technician to come to your home. Sometimes called a service call fee, this charge is the standard rate for bringing our technicians, equipment and expertise to your doorstep. If you'd like to avoid trip charges in the future, you can explore joining one of our membership programs.
What Is a Diagnostic Fee?
The diagnostic fee is made up of the services required to determine the root of a problem. For plumbing, this may consist of scoping. For HVAC repairs, it could involve taking a look at the inside of your unit. If you elect to use Service Experts Heating & Air Conditioning for any repairs, the diagnostic fee is rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you do not.
What Is the Difference Between a Trip Fee and a Diagnostic Fee
In most cases, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee covers all the work related to assessing the problem and working up a plan for repairs. If you are paying for repairs, you won't notice the diagnostic fee because it's absorbed into the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Billed Separately?
Other plumbers and HVAC companies will charge one fee for both the trip and the diagnostics. Instead of charging you for two services together, we have two individual fees. This helps us to price our services in the fairest possible manner.