Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a wonderful man named Jimmy from the Raleigh metro who told our team about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She relies on a wheelchair to get from one point to another and her house was not wheelchair compatible, mainly due to the size of the equipment. When Jimmy became aware of the issue, he wanted to remodel the Tracy family’s home to make it fully wheel-chair friendly. However, due to the age of the home, it was going to be more work than he initially planned. Not yet defeated, Jimmy opted to try transforming the Tracy family’s carport into a wheelchair accessible living area, which would contain Kyla’s own bathroom, playroom, bedroom, and dining area.

Thrilled to have a working plan, Jimmy began contacting local home service groups, including plumbers, electricians, and building supply companies and everyone said they would be honored to help and give their services and supplies. He called Service Experts of Raleigh for the heating and AC portion of Kyla’s new apartment. A couple of Service Experts residential sales consultants went to Kyla’s home to find out more about the project and were in awe of how bright and sweet Kyla was and they knew they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 HVAC system for Kyla’s new living area, but with the generosity of Lennox and RE Michel, Service Experts was able to present the Tracy family an invoice printed with the following:

“We’re honored to present you with a full heating and AC system free of charge as long as we can all get hugs.”

The staff at Service Experts of Raleigh were thrilled to help provide such an extraordinary girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. The work isn’t done yet, though. The Tracy family is trying to purchase a wheel-chair compatible van to better transport Kyla and her family. To read more or to contribute to Kyla’s van, please click through to their GoFundMe account.

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