When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you select.
1. Read Customer Reviews
Many homeowners begin their search for an air conditioner repair company online. While you’re on your computer, phone or tablet, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when searching for an AC repair company. Learn which companies the people you trust have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the potential to ask specific questions can help you make an educated decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Ask if your street address is included in the company’s service area. If not, find out if they’re prepared to come to you for an added cost. Carefully weigh your local companies before deciding to pay extra for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners often malfunction at the most inconvenient times. Choosing a company that offers emergency services is crucial if you need timely, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to quality and professionalism. Try to find an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any company, make sure that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Look for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service most likely has the experience necessary to handle complicated HVAC breakdowns. Determine how many years the company has been operating. Then, ask a specialist whether they have previously encountered the problem you need addressed. This type of experience is vital to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Acquiring numerous quotes helps you select a company that offers competitive and reasonable prices. Be cautious of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most trusted companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be a challenge. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to interrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Cleveland.