How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you probably heard about the recent outages and may be living in fear of being left without heat in the dead of winter.

We are here to calm your fears!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For additional information, see Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not correctly charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to fix the problem and get it up and running again.

Symptoms of this problem include the following:
  • the thermostat being down on the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn itself off
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s acting sluggish, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

ATTENTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, LISTEN TO THEM.)

After about 10 minutes of charging, unhook the Nest Thermostat from the USB cord. If the component has turned on during this time, shut it down and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to reach full charge. After another 60 minutes of charging, disconnect the Nest Thermostat and reconnect it to its base.

You should be ready to rock and this point, but again, for more completed instructions and information, please go to Nest Support.

If you have tried both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Service Experts Heating & Air Conditioning installed your Nest Thermostat, please give us a call at 440-252-1375 or schedule an appointment online. If your Nest Thermostat was not put in by Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Finally, do not let this situation scare you about your Nest’s reliability. By owning and properly using Nest, your thermostat is actually saving money for you daily. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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