Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Cleveland Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service location. The General Manager supervises the P&L, motivates sales, and provides leadership to all staff and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician interacts with residential and/or commercial customers to provide answers to any and all questions, resolve issues, and verify complete customer satisfaction. The person in the role also promotes products and services to customer and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the role also conducts installation and service on inside air products and equipment, as well, and has the ability to understand controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, objections, and billing questions with the highest degree of consideration and professionalism to resolve customer issues with a one-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using company radio and pager processes, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person in the role also communicates with the customer to verify the customer is informed of scheduled appointments, respond to questions, and to help resolve issues. The Dispatcher effectively plans and routes the most appropriate technicians following established company policies.